First, special catering services-warm, friendly and polite.
A warm and friendly welcome will make guests relax and enjoy in the restaurant. A warm farewell will make the guests feel grateful, leave a good impression and make them want to come again.
An excellent waiter should be sensitive to the needs of guests, not only when ordering or serving, but also during the whole catering process. Guests generally don't come to restaurants, but just chat with waiters, especially for business meals. Guests just chat with friends. Polite service enables guests to go smoothly in unpredictable social activities. Polite behavior will create a comfortable atmosphere, which will also infect guests and let them know what kind of service they should have.
Second, the special catering service-consistent
People go to restaurants for the first time for different reasons. But there is only one reason for them to visit again: they like this restaurant, they like the dishes and varieties here, and they like the service and dining environment here. Adhering to the nine basic principles of characteristic catering service in catering industry will make guests come back here for dinner again, and persistently providing high-quality dishes and high-quality services is the only way to prosper business. Unstable service mode will no longer attract customers. Poor service, even if it is not the fault of the waiter, for example, the food the guest wants may have just been sold out, or because of the refrigerator or air conditioning equipment (failure, etc. Will affect the guests who dine again).
The rest is word of mouth. The key to prosperity is to provide special catering services for every guest every day, week and month.
Third, special catering services-comprehensive knowledge
Guests often ask about recipes and drinks. Therefore, the waiter should fully understand the knowledge of the menu (the production and ingredients of the dishes on the menu, the taste and cooking technology, and some common sense of drinks). Waiters can help guests order food and drinks from menus and wine lists. The waiter can accurately tell today's special dishes and other dishes not listed on the menu, helping the guests to quickly understand the situation, get familiar with the restaurant and decide to eat here. If guests are unfamiliar with this place and the waiter can't help them quickly understand the dishes in the restaurant, guests generally don't eat here.
An excellent waiter should not only know how to answer the guest's questions, but also guess what the guest really wants to know. For example, a guest asked about the taste and preparation of "boiled fish". If the answer is made of fish and vegetables, peppers and fish, it is literally ok, but it is far from enthusiasm, because he didn't tell the guest that he really wanted to know the taste and preparation of this dish. Such as spicy food and pepper, because some guests are not suitable for spicy food.
Fourth, special catering services-effective communication
Communication is to convey information when needed. When introducing the menu, the waiter can introduce the special dishes that are not added on the menu, or recommend other dishes or drinks according to the taste of the guests, which is to provide quality service for the guests. An experienced waiter can understand what the guest wants to know and provide information to the guest in an unobtrusive way, instead of providing the guest with dishes or drinks he doesn't want in a loud or tough tone. Some guests like humor very much, while others keep their distance. Excellent waiters will adjust their communication and exchange with guests according to the occasion and appropriate time. In a restaurant, due to the limitation of conditions, the type of restaurant often determines a way of communication between waiters and guests. A good waiter always watches the dining table and knows what the guests want on the table. For example, if a guest turns his head, the waiter will immediately go to the front and ask the guest what he needs.
Verb (abbreviation for verb) special catering service-quick service
An excellent waiter should be able to consider and meet the needs of guests in advance, that is, to provide drinks or dishes ordered by guests without their knowledge. After the guests sit down to order, they should order drinks or dishes at an appropriate time. Tableware should be put before the guests need it. Never let the guests see the dishes and find the tableware. Often in some restaurants, there is a lack of spoons or soup bowls, and sometimes the tableware of only one guest at a table is uneven. This will make happy guests depressed. Don't let the guests wait too long between two dishes. We should carefully arrange the serving time of each dish to ensure the freshness and heat of the dish when it is served. Don't let the guests add alcohol to the stove after asking, and always ensure that the dishes in the pot have the right temperature. When the guests have finished eating and the supervisor says they want to pay the bill, the bill should be delivered quietly and unobtrusively. Guests should not feel rushed. When guests are in a hurry to catch a bus or plane, they should adjust the speed and time of eating as much as possible so that guests can finish their meals happily within the available time.
Intransitive verb special catering service-building trust
A trust relationship has been established between guests and waiters. What the guests are very concerned about is that the description of the dishes on the menu should be accurate and the hygiene standards should be visible. For example, the cups, plates and spoons on the dining table should have no fingerprints. Wine or tea should be decided according to guests' preferences. Don't push or sell drinks that guests don't like. Tell the guests in advance how to calculate some dishes, such as examples, portions, weights and standards of dishes, so as to avoid the feeling of being cheated when checking out.
Seven. Special catering service-high efficiency
High efficiency is very important for waiters and restaurants. First, you can get twice the result with half the effort. Secondly, guests will relax when they see the waiter working neatly. If the waiter is messy and in a hurry, the service will be inappropriate and will offset the mood of the guests. Inefficient service wastes everyone's time and affects the dining process and atmosphere. The service is in place, and the time for exercising and taking things back and forth is saved wisely, which will make the service work play well.
Eight, special catering services-beyond expectations
The guests who come to the restaurant again hope to get the same service every time, and an excellent waiter always summarizes the good service model in order to provide better service to the guests. There is no best service, only better service. A little contact, such as addressing the guests accurately when meeting, or providing a toy to the guests' children, will make the guests unforgettable. If something goes wrong, for example, the guest's private room is occupied by other guests or the order can't be in place, you should apologize to the guest in advance, or the restaurant manager will give you a glass of wine, which will make the guests feel very kind and grateful, which will definitely exceed their expectations.
How should catering enterprises do their own special services? What are the skills? Let's join the Xiangxi tribe Hunan cuisine and see what the catering service skills should be.
First, special catering services-warm, friendly and polite.
A warm and friendly welcome will make guests relax and enjoy in the restaurant. A warm farewell will make the guests feel grateful, leave a good impression and make them want to come again.
An excellent waiter should be sensitive to the needs of guests, not only when ordering or serving, but also during the whole catering process. Guests generally don't come to restaurants, but just chat with waiters, especially for business meals. Guests just chat with friends. Polite service enables guests to go smoothly in unpredictable social activities. Polite behavior will create a comfortable atmosphere, which will also infect guests and let them know what kind of service they should have.
Second, the special catering service-consistent
People go to restaurants for the first time for different reasons. But there is only one reason for them to visit again: they like this restaurant, they like the dishes and varieties here, and they like the service and dining environment here. Adhering to the nine basic principles of characteristic catering service in catering industry will make guests come back here for dinner again, and persistently providing high-quality dishes and high-quality services is the only way to prosper business. Unstable service mode will no longer attract customers. Poor service, even if it is not the fault of the waiter, for example, the food the guest wants may have just been sold out, or because of the refrigerator or air conditioning equipment (failure, etc. Will affect the guests who dine again).
The rest is word of mouth. The key to prosperity is to provide special catering services for every guest every day, week and month.
Third, special catering services-comprehensive knowledge
Guests often ask about recipes and drinks. Therefore, the waiter should fully understand the knowledge of the menu (the production and ingredients of the dishes on the menu, the taste and cooking technology, and some common sense of drinks). Waiters can help guests order food and drinks from menus and wine lists. The waiter can accurately tell today's special dishes and other dishes not listed on the menu, helping the guests to quickly understand the situation, get familiar with the restaurant and decide to eat here. If guests are unfamiliar with this place and the waiter can't help them quickly understand the dishes in the restaurant, guests generally don't eat here.
An excellent waiter should not only know how to answer the guest's questions, but also guess what the guest really wants to know. For example, a guest asked about the taste and preparation of "boiled fish". If the answer is made of fish and vegetables, peppers and fish, it is literally ok, but it is far from enthusiasm, because he didn't tell the guest that he really wanted to know the taste and preparation of this dish. Such as spicy food and pepper, because some guests are not suitable for spicy food.
Fourth, special catering services-effective communication
Communication is to convey information when needed. When introducing the menu, the waiter can introduce the special dishes that are not added on the menu, or recommend other dishes or drinks according to the taste of the guests, which is to provide quality service for the guests. An experienced waiter can understand what the guest wants to know and provide information to the guest in an unobtrusive way, instead of providing the guest with dishes or drinks he doesn't want in a loud or tough tone. Some guests like humor very much, while others keep their distance. Excellent waiters will adjust their communication and exchange with guests according to the occasion and appropriate time. In a restaurant, due to the limitation of conditions, the type of restaurant often determines a way of communication between waiters and guests. A good waiter always watches the dining table and knows what the guests want on the table. For example, if a guest turns his head, the waiter will immediately go to the front and ask the guest what he needs.
Verb (abbreviation for verb) special catering service-quick service
An excellent waiter should be able to consider and meet the needs of guests in advance, that is, to provide drinks or dishes ordered by guests without their knowledge. After the guests sit down to order, they should order drinks or dishes at an appropriate time. Tableware should be put before the guests need it. Never let the guests see the dishes and find the tableware. Often in some restaurants, there is a lack of spoons or soup bowls, and sometimes the tableware of only one guest at a table is uneven. This will make happy guests depressed. Don't let the guests wait too long between two dishes. We should carefully arrange the serving time of each dish to ensure the freshness and heat of the dish when it is served. Don't let the guests add alcohol to the stove after asking, and always ensure that the dishes in the pot have the right temperature. When the guests have finished eating and the supervisor says they want to pay the bill, the bill should be delivered quietly and unobtrusively. Guests should not feel rushed. When guests are in a hurry to catch a bus or plane, they should adjust the speed and time of eating as much as possible so that guests can finish their meals happily within the available time.
Intransitive verb special catering service-building trust
A trust relationship has been established between guests and waiters. What the guests are very concerned about is that the description of the dishes on the menu should be accurate and the hygiene standards should be visible. For example, the cups, plates and spoons on the dining table should have no fingerprints. Wine or tea should be decided according to guests' preferences. Don't push or sell drinks that guests don't like. Tell the guests in advance how to calculate some dishes, such as examples, portions, weights and standards of dishes, so as to avoid the feeling of being cheated when checking out.
Seven. Special catering service-high efficiency
High efficiency is very important for waiters and restaurants. First, it can achieve twice the efficiency with half the effort. Secondly, guests will relax when they see the waiter working neatly. If the waiter is messy and in a hurry, the service will be inappropriate and will offset the mood of the guests. Inefficient service wastes everyone's time and affects the dining process and atmosphere. The service is in place, and the time for exercising and taking things back and forth is saved wisely, which will make the service work play well.
Eight, special catering services-beyond expectations
The guests who come to the restaurant again hope to get the same service every time, and an excellent waiter always summarizes the good service model in order to provide better service to the guests. There is no best service, only better service. A little contact, such as addressing the guests accurately when meeting, or providing a toy to the guests' children, will make the guests unforgettable. If something goes wrong, for example, the guest's private room is occupied by other guests or the order can't be in place, you should apologize to the guest in advance, or the restaurant manager will give you a glass of wine, which will make the guests feel very kind and grateful, which will definitely exceed their expectations.