In our daily life, we gradually realize the importance of the report, and we should pay attention to the format of the report when writing. On hearing the report, it delayed the recurrence of lazy cancer. The following is a report on my internship in a hotel during the winter vacation. Welcome to reading. I hope you will like it.
As a freshman, 1 is full of curiosity about the colorful college life, and everything is so fresh, which also forces me to supplement some theoretical knowledge in my first winter vacation in college and provide a platform for my future college life.
Work in a small restaurant through the introduction of acquaintances. The day I first reported for duty was in the afternoon, and there were many guests. I stood there stiffly dragging my luggage until one of the bosses noticed me and asked me if I was coming to work. I nodded. So he asked the manager to familiarize me with the environment so that I could go to work tomorrow.
That afternoon made me feel strange. I used to enter the hotel as a consumer, but this time I am a waiter. Hehe ... My first feeling is to adjust my mentality in case I don't know anything about my work tomorrow. So I invited an old student to teach me. She showed me the environment first. In order to better enter the working state, I immediately began to serve and pass the food. It's not difficult to pass the dishes, but it's very troublesome if there are some dishes with the same number of tables, because the chef will only fry that one at a time, and which table is a problem? But fortunately, there is a menu. We will serve the dishes in the order of the menu, and then apologize to the last one, so that we can kill two birds with one stone. But don't confuse the table number, or you'll be in trouble. This is what I learned from my experience that afternoon.
On the first day of work, the manager gave me a very difficult job, which was ordering food. It's hard to get familiar with a few sheets of menu. Sometimes in order to introduce the guests, I have to be familiar with the dishes, and sometimes I have to face the guests unreasonably. This is really a very difficult job. I still remember that at the beginning, I handed the menu to the chef several times in the kitchen, and I was inexplicably scolded several times, saying that this dish was not available and that dish was not available, so I asked the guests to order it again. I'm speechless! Since then, I have worked harder to remember the menu, and I will take care of it when the guests are unreasonable. Every time a guest orders and gives it to the chef, he will stick the menu on the board, and I will always sigh deeply: there will be no mistakes at last. Secondly, there is a very serious problem in ordering food, which is the language problem. It doesn't matter to the locals, but when I meet a foreigner with bad Mandarin, I have a headache. I always have to find the manager to deal with it, alas. ......
Back to the topic, after several days of social practice, I feel that being a waiter is a very tiring thing, with little rest time and very tired work. As long as there is a need, the waiter will do everything except welcome guests, set the table, fold tablecloths, pass dishes, serve food and remove the table. He also works part-time as a handyman, mopping the floor and cleaning. My working hours are nine hours, and there are no weekends. But the specific off-duty time is often uncertain, and I often work overtime according to the actual situation (no overtime pay). I don't know whether such a work and rest system violates the labor law, but I know that my feet are the most wronged. Standing for at least 9 hours every day is too much for me, so the first thing after work every day is to find a place to sit down and rest.
Hotel work is to wear uniform work clothes, which are issued by the hotel and can be changed, but I think the uniforms here are too simple and old, and they are often broken. So many employees don't wear it. People who are unfamiliar with hotels at first sometimes think they are guests and often make a lot of jokes. But even I am very pleased that the staff here are very warm and friendly to me. They are not cold and blunt to me, because I'm here for a part-time job, and they won't mock me on the grounds that I don't know anything ... On the contrary, after I'm tired, they will give me a sweet smile and give me an ordinary "hard work" and "good work" ... all of these move me. And because I am young, I have received a lot of care, especially when my feet are burned. Every day, someone helps me go upstairs and downstairs and does most of the work. I really thank them! Without them, I think it would be difficult for me to spend it alone. I want to say thank you to them here! ! !
Practical report on working in a hotel during the winter vacation II;
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Hotel Description: The hotel is a well-known restaurant in our county, which has four floors and is located on a main road. People are willing to come here for dinner. Business in the hotel is getting better and better.
Practical process
Stage 1: Familiarity period (65438+ 10/9)
I found a job opportunity through the introduction of acquaintances. It was strange to go in and do things on the first day, because I used to enter the hotel as a consumer, and this time I was a waiter. Hehe, the first feeling is to adjust your mentality first. I know the proprietress of the hotel and usually call her aunt. She is very kind. The first day she didn't know anything, so she called an old student to teach us. I don't usually think so when I eat in a hotel. I didn't know until I came to work that the work of the hotel was really not built, and every detail had to be done. I felt strange in that store at first, afraid of being scolded by the boss for making mistakes. I have no social experience at all, so I have to work hard, but this job is not as easy as I thought. I used to think it was actually very difficult to be a waiter at school, not to serve dishes and wash dishes. It is really not easy to practice now. Waiters, in particular, should smile at others. Whenever they laugh, their faces will cramp with laughter at the end of the day. It's really hard. The hardest thing is to get along with the guests. It is not difficult to meet people with good temper. It's really hard to meet those unreasonable guests, just like a scholar meets a soldier, it's hard to tell! At this time, we have to obey the will of "the guest is God"! No matter whether he ignores you, he is a god and must listen to him. We want to eat YaBaKui, crying under the quilt! It was really hard at that time, and I really wanted to give up this job, but it was boring to think that finding this job was a way to learn to communicate with strangers, not to mention the meager income. So no matter how hard and tired I am, I will choose to stick to it and will not give up! Because it's the first day, my job is to pass the food, which is also called taking it away. At first, when the foreman assigned work, I asked for a long time because I didn't know what it meant to take food. On the first day, I knew nothing. I want to ask more questions and move more. Fortunately, a senior was very enthusiastic and showed me the location of the private rooms and halls of the whole hotel first.
Only then did I really know what "feeding" meant. Hold the tray and put as many dishes as you can. Once I tried to climb upstairs with three dishes of soup and send them to the private room. It is such a trip to run up and down that people feel that their hands and legs are not their own. So everyone else looked at me in such pain that I was really moved by having a big plate robbed. Of course, I was scolded on the first day. But people make mistakes when they grow up, don't they?
Stage summary: Like military training, the foreman is what he says and completely obeys it; We should seriously try to understand the technical essentials taught by the supervisor, and never interrupt the supervisor's speech by self-expression when the supervisor is imparting skills. If so, it's boring.
Phase II: 65438+1 October 20th to February1.
Continue to be familiar with the service requirements of the first phase.
Maybe I'm outgoing and can talk. In a few days, the strangeness between me and my employees disappeared. We can talk easily, express our personal views freely, and begin to master the characteristics of various jobs, thus improving our initiative and flexibility. Because there were too many people, they were assigned to the private room to serve food the next day. Basically, two people are responsible for a private room. It's really bad to watch others eat and drink. You can only watch yourself busy. Looking at the guests eating all kinds of dishes with delicious colors and flavors, the fragrance suddenly lingered and the aftertaste was endless. That temptation is really hard to resist.
There are still a few days left in the morning shift. The morning shift is to get up at 5 am, ride to the hotel for 30 minutes and then sign in. The main task of the morning shift is the buffet in the morning. I need you to set the table, add wine, serve food in the kitchen, and prepare fruit in the fruit room ... I feel that the biggest problem is that I have no idea what to do! The morning shift lasted only a few days, and the arrangement of things was not very clear, so I had to find someone to run into a wall and turn around.
Stage summary: After the work adaptation period, I began to show my work attitude and optimism in my daily life through my own efforts. Through the first two stages of practice, I have the ability to solve all kinds of affairs. After finishing the work assigned to me every day, I will take the initiative to help others mop the floor and set the table. Start to improve some service links, respond flexibly to customer requirements and chat with customers; Occasionally scolded by colleagues or able to "criticize" colleagues and share the happiness of work together.
practical experience
With the purpose of "making good use of professional knowledge, increasing social experience, improving practical ability and enriching summer vacation life", I took part in this meaningful social practice during my vacation, getting in touch with society, understanding society and testing myself from social practice. This social practice has gained a lot. Here are some examples:
2. Full of confidence in social practice and future work. Self-confidence is not a numb boast, but an affirmation of one's ability. Just like when I first arrived at the hotel, I was a little timid. Later, confidence gave me courage. Self-confidence makes you more energetic and energetic.
3. Overcome your timid mentality in society. I feel a lot of difficulties, lack of social experience and other reasons often make me feel very small, so my cowardice is revealed. So you have to work hard to overcome your inner fears. As someone said, "in society, you should learn to be thick-skinned, not afraid of how bad other people's attitudes are, but also deal with them easily and speak boldly." After working for a long time, I am naturally not afraid. " In fact, anyone is born with everything. He was fearless when he was a child. When he tried to bear the loss, he was afraid. When you overcome the psychological barrier, everything becomes easy to solve. To conquer yourself, only by conquering yourself can we conquer the world. The key is to have the courage to face it. As a famous person said, "Courage leads to heaven, cowardice leads to hell."
Fourth, we should constantly enrich our knowledge in our work. Knowledge is like human blood. Without blood, people will be weak, and without knowledge, their minds will dry up.
My existing problems and some ideas:
In the process of practice, I also found some of my own problems:
First, my interpersonal skills are not good enough, so I should strengthen and study in my daily life and communication.
Second, they lack social experience and are immature in dealing with people, and their attitudes and methods in dealing with things are often inappropriate.
Although there are some problems in practice, I think there are still some bright spots to be proud of. I take part in social practice with the spirit of not being afraid of difficulties, dare to practice, be enthusiastic about my work, and be serious and sincere. By participating in social practice, I realize that it is extremely necessary to learn from the experience of people around me and master some social etiquette skills in life. Give full play to one's own advantages, learn from each other's strengths, sum up experience, learn lessons, make oneself full of confidence in the future, and lay a solid foundation for real integration into society in the future.
Practice summary:
In this social practice, the support of department leaders and teachers can not be ignored. It is the support of the department leaders and teachers that gives us another chance to fully contact the society and enhances our social and practical ability. The success of practical activities has laid a good foundation for our next practice, and also laid a solid foundation for future students of our department to participate in social practical activities.
I really don't know. It turns out that being a waiter is really tiring. Besides, no one will treat you equally in society. For newcomers, the veteran will think that you are in the way, and the supervisor will think that you know nothing, which is very troublesome, and it is more lonely to work there alone. I really found that this month has greatly improved me, which I can't learn at school. Of course, my study time is still short, and I will continue to study after that. I will try my best!
Internship report on working in a hotel during the winter vacation. The winter vacation ended in such a hurry. The social practice of this winter vacation made me stay in the ivory tower all day and tasted the reality and hardship of social life. Perhaps this real experience is my most precious harvest.
20xx65438+1On October 7th, I went home from school. The idle life at home made me idle just after the holiday, so I discussed with my mother to go to work. Finally, my mother helped me find a job as a waiter, and my social practice began.
I still remember my first day at work. Excitement and tension coexist. I got up early and dressed up, hoping to leave a good impression on my boss and colleagues. I went to work at 9: 30 and arrived before 8: 00. As a result, the door of the hotel was not opened, and my nervousness became more and more obvious after the proprietress and colleagues arrived one after another. Because I don't know each other well, I don't know how to communicate with them, so I choose silence, and I smile and accept whatever tasks they assign me.
Putting on overalls on the first day really looks like an employee. My job is a waiter, and my scope of work is to order food, serve food, fetch water and add soup for guests; After guests leave the stage, clean the room and other needs of the guest dining area. ? A day's work is basically like this: arrive at the restaurant at 9: 30 in the morning, then clean up and serve until 2: 30 (if there are any guests left, you can't eat until the guests have cleaned up), arrive at the store at 4: 30 in the afternoon, clean up as usual, and then serve until 9: 00. Think of it as a simple thing. However, the first day of work really gave me a fright. The steady stream of people caught me off guard, a waiter who was not familiar with the menu. When ordering food for the first time, you can't accurately determine the location of the point, you can't be familiar with the types of tobacco and alcohol, and you can't skillfully quote tobacco and alcohol. Finally, I ordered the first table and handed the menu to the kitchen. It took me a lot of time to find out which room and which waiter I didn't fill in. Although I have not been criticized for being so careless, I am also ashamed. In this way, a class made me gradually familiar with my business. In the afternoon, I was finally able to finish the task independently. Although I am not very skilled, I am not forgetful. There were too many guests on the first day, and I was in a hurry. I wish I had an extra hand to help me do more work. At night 10, the guests left one after another. After cleaning the house for more than half an hour, I'm exhausted, and I seem to have a big stone tied to my foot, and I don't want to move a step. I almost walked home after supper. On the quiet road, only the shadow drawn by the street lamp accompanied me to work. I pray that I can get into the state early tomorrow, maybe I can be less tired.
Gradually, I became more and more familiar with my boss and colleagues. I was not only able to communicate with the guests skillfully, but also successfully brought two young apprentices. Colleagues will joke, the boss is approachable, and time flies in hard work and laughter. Unconsciously, the work of more than 30 days is over, and the deep affection before leaving my job makes me reluctant. The most important thing is that I have made many sincere friends here and learned a lot of knowledge.
Looking back on these 30 days, the position of waiter has taught me a lot of knowledge about life and work.
In terms of work, this work experience has made me understand the purpose of service more deeply and treat the job of waiter correctly. Service is a special polite behavior, which can meet some needs of others. In fact, in terms of the meaning of each letter of the word service, each word is actually a requirement for the language of service personnel's behavior. It is understood as smile, Excellence, readiness, expectation, invitation, creation and expectation. S-Smile, the waiter should provide smile service for each guest; E- excellent, the waiter should do every subtle service work; R-Ready is ready, and the waiter should be ready to serve the guests at any time; V- invitation invitation, every time the service ends, the waiter should invite the guests to come again; C- creation, the waiter should carefully create an atmosphere so that the guests can enjoy their warm service; E-eye visual waiters should always pay attention to the guests with warm and friendly eyes, predict the needs of the guests, provide services in time, and let the guests feel the care of the waiters at all times.
When serving food, high service quality can not only leave a good impression on customers, but also make the best publicity for the hotel and make customers patronize again. Higher service quality requires us to have skilled service skills, scientific service processes and fast service efficiency. The catering industry is a fast and complicated industry, so we are required to treat different guests with different attitudes on the premise of being neither humble nor supercilious. After more than 30 days of work, I have summed up the following types of customers:
First, it is convenient for consumers.
Convenience for consumers pays more attention to the convenience of service places and methods, and opposes red tape. This kind of customers want to be convenient and quick when receiving services, and pay attention to certain quality. Most of these customers have a strong sense of time and a sense of urgency. What they are most afraid of is queuing, waiting or careless and inefficient waiters. Therefore, for this kind of customers, it is necessary to provide convenient, fast, efficient and high-quality services in restaurant management to facilitate customers everywhere. This requires restaurants to make good use of the principle of customer convenience in the service mode. For example, once, many guests entered the store almost at the same time, and we were too busy. After the guests who were in a hurry to eat were ignored, their temper became a bit big and their attitude was poor. Fortunately, they apologized to the guests in time and quickly ordered and served food for them, which saved them an unnecessary trouble.
Second, low-cost consumers.
Cheap consumers attach great importance to the low price of food consumption, and such customers have the frugal psychology of "careful calculation" Pay great attention to the price of dishes and services. Draw your own conclusions in comparative speculation, so the quality requirements are not high, just need to be "value for money". For example, at a birthday party, when all the dishes were served, I was called into the house and asked why the noodles were so small and the food was cheap, and why not order more. The boss happened to pass by, and immediately gave a plate after knowing the situation, and told the chef to add more dishes to this table, so that when he left, the guests praised it as very affordable.
Practical report on working in a hotel during the winter vacation 4 With the end of the final exam, the long-awaited winter vacation has finally arrived. Back home, it is a long-lost warm atmosphere. Looking at my busy mother in the kitchen, I feel warm in my heart. After dinner, everyone sat together and chatted. Mother asked her what she wanted to do during the holiday. At first, she didn't have any specific ideas, and she kept thinking about what she wanted to do during the holiday. After a long time, she told her parents to go out and work as a waiter in a restaurant. As a freshman, I am full of curiosity about the colorful college life. My first winter vacation in college, I hope it will be different from the past. At this time, Tuanzhibu provided suggestions for participating in practical activities. This is a kind of training, and it is really hard for students to get the opportunity to practice. In China's education, we learn theoretical knowledge, but we don't really apply it. Theory plus practice is the most scientific learning method. Thanks to the school for providing us students with a platform for social practice. So, I started my holiday career.
The first day I went in to do things, I felt very strange, because I used to enter the restaurant as a consumer, and this time I was a waiter. The first feeling is to adjust your mentality first. The first day I didn't know anything, the foreman called an old waiter to teach me.
I don't think so when I eat in a restaurant. I didn't know until I came to work that the work of the hotel is really not simple, and every detail should be done well. My first day is a trial job. I study very hard. Although I am a little tired, I am very active and my boss is very satisfied, because this is the first step of my social practice after all. So that day, although a little tired, I felt quite full.
Let me start with my work there: we go to work at 8: 30 every day until 8: 30 in the evening. Our daily job is to clean the room before the guests come. When the guests are eating, the waiter is responsible for serving, helping the guests to pour wine and change dishes and other chores.
In my opinion, the hardest thing is that you have to wait outside every time a guest has dinner. At the end of the day, your legs and waist are very painful. At first, it was really unbearable. Although the customer is god, sometimes it is inevitable to meet some difficult guests. Either too picky, or not very high quality.
So the job of the waiter seems simple, but it is still quite troublesome to do.
For this reason, I felt a little nervous at first, but the more nervous I was, the more I needed courage, so I gradually got used to it. It turned out that I was lucky because it gave me an opportunity to exercise and challenge independently.
Through social practice, find out your own shortcomings and gaps. Make clear your position in society and accumulate some social experience for yourself.
And through this social practice, I have gained a lot of knowledge and summarized the loopholes in hotel operation.
At the peak of passenger flow, the quality of work declines.
Reason: unclear division of labor. When the workload is heavy, the waiter's actions are not clean and tidy, and the dishes are muddy and watery. Chefs are also eager to deliver the dishes quickly, so they are negligent, which affects the quality and taste of the dishes.
Solution: Build a team with a complete kitchen. According to the passenger flow of each department. Understanding of accurately arranging each work link.
Through this social practice, I have the following experiences: I am good at communicating with people in society. After a period of practical work, I met many people. How to communicate well with people requires long-term practice. I haven't had many opportunities to practice before, and I won't be flexible in talking to others, which will make the conversation cold and embarrassing. People will be integrated into social groups in society, and people will cooperate with each other to make the process of doing things more harmonious and effective. You should listen, be patient, and accept the advice given to you with an open mind.
No matter what you do, you must be careful. Never take a cursory look, be responsible for yourself. In particular, some seemingly insignificant things should not be sloppy, and the so-called details determine success or failure. It is often the efforts in some details that determine the quality of things.
Full of confidence in social practice and future work. Self-confidence is not a numb boast, but an affirmation of one's ability. Just like when I first arrived at the hotel, I was a little timid. Later, confidence gave me courage. Self-confidence makes you more energetic and energetic.
In this social practice, I also sum up my own shortcomings:
1。 My communication skills need to be strengthened and improved in my future study and life.
2。 It is not binding on yourself, and sometimes it is not enough to go to work on time in the morning. When you are tired from work, you will want to go home. We should improve our self-discipline ability in the future.
3。 My social experience is too shallow, and sometimes I don't know how to deal with some difficult customers. Every time the foreman's waiter helps me out.
In this social practice, I realized the following points:
First, let me understand that college students' social practice is a good form to guide our students out of school, into society, into contact with society and into society; It is a good channel to urge college students to join in the reform and opening up, learn from workers and peasants and cultivate their training talents. It is an effective way to improve thinking, cultivate self-cultivation and establish the concept of serving the society. By participating in social practice activities, it is helpful for our college students to renew their ideas and absorb new ideas and knowledge.
Second, social practice has deepened my feelings with people from all walks of life, narrowed the distance between me and society, broadened my horizons, increased my talents and further defined my goals in social practice. Society is another big classroom for learning and education. In that vast world, not only can our life value be reflected, but it will lay a more solid foundation for more intense competition in the future.
Through social practice these days, I have learned a lot that I can't learn in class. Although it's only a few days, I feel quite substantial, at least it makes my winter vacation meaningful. In the future, I will take part in more social practice, hone myself, let myself know more, let myself experience more aspects of society before entering the society, and don't use simple ideas to understand and know the society. Let yourself better integrate into the big family of society and make contributions to him.
Report on the internship in a hotel during the winter vacation 5 In the education in China, we all learn theoretical knowledge, but we don't really use it much. Theory plus practice is the most scientific learning method. Thanks to the school for providing us students with a platform for social practice.
A total of three students went to the hotel to participate in social practice, majoring in architecture, supervision, cost and so on.
The exercise lasted for one month from 0 1.09 to 02.08. The theme of practice is to know yourself and the main daily work of social work, such as washing dishes, cleaning glasses, serving food and cleaning tableware.
(1) Basic information and work experience:
I found a job opportunity through the introduction of acquaintances. The first day I went in to do things, I felt very strange, because I used to enter the restaurant as a consumer, and this time I was a waiter. Hehe, the first feeling is to adjust your mentality first. I know the proprietress of the restaurant and usually call her aunt. She is very kind. The first day she didn't know anything, so she called an old student to teach us.
I don't think when I usually eat in restaurants. Only when I came to work did I know that the work of the hotel was really not finished. Every detail must be done. Our first day is a trial. Everyone is studying hard. Although a little tired, each of our students is very active, devoted and happy, because this is the first step of our social practice after all. So that day, although a little tired, everyone felt quite full.
Let me talk about my work there first: we go to work at 8: 30 every day until 9: 30 in the evening. Our daily job is to clean the room before the guests come. When the guests are eating, the boys are responsible for serving, and we girls are responsible for serving, pouring wine and changing plates.
In my opinion, the hardest thing is that you have to wait outside every time a guest has dinner. At the end of the day, your legs and waist hurt, which was really unbearable at first. Although the customer is god, sometimes it is inevitable to meet some difficult guests.
Either too picky, or not very high quality. I remember once, the proprietress said that all the guests at that table looked very rural that afternoon and told us not to let them take the towels away.
I felt embarrassed at first. What's wrong with the country people? How can you look down on them like this? But when I got to that room, I just poured them tea. As soon as I turned around, all the towels on the table disappeared and went into their pockets. It's hard to say anything as a hotel.
So the job of waiter seems simple, but it is still quite troublesome to operate.
For this reason, I felt a little nervous at first, but the more nervous I was, the more I needed courage, so I gradually got used to it. It turned out that I was lucky because it gave me an opportunity to exercise and challenge independently.
(b) Practical insights and experiences
In order to make good use of professional knowledge, increase social experience, improve practical ability and enrich summer vacation life, I took part in this meaningful social practice during my vacation, to get in touch with society, to understand society and to test myself from social practice. This social practice has gained a lot. Here are some examples:
1. Good at communicating with people in society. After a period of practical work, I met many people. How to communicate well with people requires long-term practice.
I haven't had many opportunities to practice before, so I won't be flexible when talking to others, which will make the conversation cold and embarrassing. People will be integrated into social groups in society, and people will cooperate with each other to make the process of doing things more harmonious and effective. You should listen, be patient, and accept the advice given to you with an open mind.
2. Full of confidence in social practice and future work. Self-confidence is not a numb boast, but an affirmation of one's ability. Just like when I first arrived at the hotel, I was a little timid. Later, confidence gave me courage. Self-confidence makes you more energetic and energetic.
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