-The president of American Ocean Industry Corporation once put forward a "golden rule": "Take care of your customers and your employees, and the market will take care of you more."

First, the canteen status analysis

1, canteen status

A state:

1) Recently, many colleagues in the company didn't come to the canteen to eat, which made me feel very sad.

2) The staff in the canteen work like machines, and they have the responsibility to have no feelings.

3) The rising prices of various foods will affect dining.

4) Safety and health problems in the canteen.

B analysis: If this phenomenon continues, the phenomenon of protest may be magnified. Slowly, everyone said that the food in the canteen was not delicious. And for the new company colleagues, this is a very bad impression, otherwise it will produce:

(1) The canteen frequently changes chefs and work managers;

(2) The work enthusiasm and complaints of all employees.

(3) With more and more people behind the industrial park, the canteen plays a decisive role, and doing a good job in the canteen will increase the number of people in the personnel department.

Second, how to implement it?

I think efforts from these aspects can improve the satisfaction of the canteen:

1, (goal-oriented) hold a symposium for all staff. At the symposium, the administrative center announced the new system of each canteen, and then (the general manager or president) expressed his expectations for everyone's future.

2. (Form culture, reduce rigid requirements) Create and publicize the canteen culture of Gao Group, form good quality and environment, assimilate employees' thoughts, and create an atmosphere: lively, harmonious, happy and relaxed canteen atmosphere. Let colleagues feel that friends, dinners, family gatherings, couples, dates and business banquets are all suitable environments, not monotonous staff canteens.

3. (Improvement of the canteen itself) The service quality and environment of the canteen. -conduct commercial operations.

1, use

Try your best to achieve the company's strategic goals. Improve employees' satisfaction with the canteen and enhance employees' dependence on the company.

2. Concept

"Today, eat at home. 》

4. Responsibility

The canteen supervisor (Li Lihua side) is responsible for the implementation and management of this scheme, and the administrative center supervises and assists the implementation of this scheme.

Third, how to do it?

1, the construction of canteen culture concept: actively publicize the objectives, tasks and commitments of the canteen. In this way, everything we do is in one direction. Post civilized dining requirements, staff canteen code of conduct and canteen management system in time respectively. )。 Hang up the slogan of expectation, send a positive call to all employees with a clear attitude, and prove the cultural concept of Gao Group canteen with a brand-new mental outlook and service attitude.

2. Conduct systematic professional training for canteen staff, improve service awareness and service level, and unify the work clothes of all staff. Anyone who enters the kitchen must change clothes. There are morning meetings and evening parties in the canteen every morning and evening. I will make a list of what you want to do today and the standards you want to achieve. The evening meeting will report the progress of today's work, the reasons for not completing it and so on. The leader will encourage his colleagues at the morning meeting, guide all aspects of work at the party, and point out the expectations of him)

3. Enhance the chef's sense of responsibility, which is directly linked to PBC's salary (learn more from foreign countries to improve the quality of dishes, make nutritious meals, listen to more opinions, change recipes frequently, * * * jointly determine food standards, and adhere to the principle of "fairness and reasonableness". Satisfied "principle. )

4. Increase and improve the activities in the canteen to create a harmonious, relaxed and pleasant atmosphere. Organize employees to come to the canteen for activities, such as watching movies, karaoke, performances, festivals, etc. )

5. Improve the environmental level of the canteen, subtly influence colleagues' understanding of the new canteen culture, and add green plants, meaningful murals and warm tips. To further improve the dining environment in the canteen. At the same time, enrich the meal time and put on some suitable music and TV. With TV, the canteen has more communication significance and topics. Watching TV and eating are more about atmosphere and communication. NBA/CBA league, social news, etc. The canteen has become an excellent gathering forum. Therefore, we should pay attention to the TV culture of the canteen, which is also an important carrier of the canteen culture construction.

6, absolutely pay close attention to the catering culture, the first thing is to grasp the canteen culture construction, can not put an end to this phenomenon, everything is no use. I am willing to take charge of this. If I can't do it well, Fu Biao will resign and leave immediately. ) Colleagues are waiting in line to eat now, which is a good atmosphere and reflects the civilization of the canteen. However, some people in the canteen are cutting in line, and the procedures for making soup and cooking are chaotic and easy to collide. We advocate civilized dining and a harmonious society. Post some famous and instructive aphorisms, such as: queue up for friendship when entering the door, and be honest when going out; Leave a sky for others, leave a grace for yourself and so on. Advocate taking the used plates to the recycling place to leave room for the next diner.

7. Every year, the company will award outstanding personnel according to a certain proportion, so that everyone can realize the recognition and care of the leaders for our work, strengthen the sense of identity and fully mobilize the enthusiasm of employees.

8. Take "one-day canteen service" as an important content of canteen culture construction, carry it out throughout the company, fully tap its connotation, enrich its content, instill it in employees' minds and implement it in their daily work, so that service and management education can become the conscious action of canteen employees and effectively fulfill the cultural responsibility of canteen work of Gao Group.

The staff canteen was ordered to focus on six main lines: environmental improvement, quality service, safety and hygiene, health culture and quality service. At the same time, a perfect food safety prevention and control system was established, a new canteen management model was innovated, the quality of the team was improved, and a colorful health culture was established. The branch requires the staff in the staff canteen to strictly implement the standards and norms, strengthen food safety management, actively advocate the concept of healthy eating, scientifically guide, strive to promote the health of employees, and carry out standardized management and humanized service.

Through various measures, not only the enthusiasm of the logistics staff in the canteen is mobilized, but also the satisfaction of the canteen staff is improved.