As the saying goes: A good woman cannot make a meal without rice. All sales staff know that customer information is our rice. Therefore, in order to sell more products faster, we need to learn more sales skills. So here are the tips I have compiled for dealing with the front desk phone. Just follow me and have a look. I hope you will be satisfied, thank you.

Six tips for dealing with the phone receptionist:

Tips for dealing with the phone receptionist 1. Overcoming psychological barriers

You may wish to understand why you are unable to break through to answer the phone. People will feel psychologically frightened: Is it because of psychological barriers caused by past experiences? This psychological barrier must be overcome; whether they have been taught since childhood: "Be polite when talking to strangers on the phone." Do you feel that the buyer's company is your bread and butter? , you don’t dare offend easily. Do you put yourself in the shoes of the person who answers the phone and imagine how he would reject you. If you think this way, it becomes two people rejecting you.

Tips for dealing with the phone receptionist 2. Pay attention to the tone

Just like calling a good friend, "Good morning, is Mr. Zhang here?" Don't say: "I am XX" Say the name of the company. Don't say "I am XX from XX". If the person who answers the phone says his or her name, say: "Hi, Ms. Li, is Mr. Zhang here?

Tips for dealing with the phone receptionist 3. Turn the receptionist into a friend

You start with your usual remarks and say: "Good morning! I am XX. I want to talk to Mr. Zhang. Could you please give me your last name?" said the person who answered the phone. : "I am his secretary, Miss Li. "You said: "If you were me and you had to talk to Mr. Zhang, what would you do?

Tips for dealing with the phone receptionist 4. Avoid answering the other party's cross-examination directly

The person who answers the phone will usually ask you three questions: Who are you? What company are you from? What's the matter? If you don't answer these questions directly, they won't know what to do. You should probably answer this: I really want to tell you, but this matter is very important and I must tell him directly. I’m not sure either. Do you think this conversation will take a long time? I’m making a long-distance call! Hey, is it raining over there?

Tips for dealing with the phone receptionist 5. Take a roundabout way

Catch the person who answers the phone off guard. Don't sound like a salesman. Use some weird tricks to make the person lose their guard. For example: The other party: "This is such-and-such company, hello!" You: "Hi! Is Mr. Zhang here?" The other party: "Which company are you from?" You: "I don't know either, so I called Find her." The other party asked, "What are you trying to sell?" You said confusedly, "I really don't understand." The other party asked again, raising his voice: "What are you trying to sell?" You said, still confused. Is it possible that Li Yong wants to sell me something?"

Tips for dealing with the front desk phone number 6: Maintain a high profile and weather the storm

"Is this how you talk to strangers on the phone? "Is this what your boss told you to do?" "Before you transfer the call for me, what else do you want to know about me personally?" "Why don't you let me talk to your boss?" "If you don't transfer this call, the company You will lose the opportunity to make money because of this. Are you willing to take this risk?" "Since you don't want to answer the phone, can you tell me your name? If someone else from your company calls to inquire, I can tell him that I Who have you talked to before? "

Telephone sales skills:

1. A smile that never disappears

Before you pick up the phone, you should first Look at yourself in the mirror on your desk, are you smiling? If you want customers to increase their trust in you, the first thing you have to do is make them listen to you. No one wants to talk to a person with a gloomy face. Don’t let the other person not see it because your facial muscles will affect your pronunciation. Whether you are smiling or gloomy will be clearly felt by the other person. If you don't want the other person to hang up on you after just two sentences, please smile. The world's greatest salesman Joe Girard once said: "When you laugh, the whole world laughs." No one paid attention to you with a grimace on your face. ?Smile is the passport of the smiling person, gloomy is the epitaph of the gloomy person.

2. Reasonable and polite language

Polite language is a reflection of a person’s quality and also represents the overall quality of a company. Hello, please excuse me, thank you! Could you please do me a favor? I'm sorry to disturb you and delay you for a few minutes. Say it at the right time. But don't hang on to the extreme, be reasonable and restrained, otherwise customers will be disgusted and it will be counterproductive. Do it in moderation. This gap is more difficult to grasp and requires experience. One is to look at the person with the right identity, and the other is to look at what kind of thing is being discussed. This requires the accumulation of experience and adaptability. This is like the most difficult recipe to master. Words such as appropriate amount and a little are the most critical and the hardest to grasp.

3. Necessary compliments

The trust relationship between salespeople and customers is different from the trust relationship between monarchs and ministers, father and son, husband and wife, friends, colleagues, bosses and subordinates. A shallow trust relationship is a relationship that is critical between interests and trust. Salespeople must control this relationship. Customers will always be customers. Salespeople and customers can never become true friends unless they no longer maintain the relationship between customers and salespeople.

Never express your "good advice" to your customers in good faith, as good advice will always be offensive. If you want customers to trust you, compliments are necessary and even unintentional. Even if you don't want to, don't let the other party notice. Otherwise it will be counterproductive. Make the other party feel sincere. If you can do it from the heart, congratulations, you have the potential to become a successful salesperson.

Compliment is an art. You can tell from your voice that you are a successful person. After listening to you for a few words, I feel that you are really professional in this field. I can feel your passion from your voice. Professionalism... They are all classic compliments. If you are sincere when you say it, the effect will be very good, but be careful not to overdo it. Overdoing it will make the customer feel untrue. This reduces trust in you.

IV. Sincere Questions

To improve the trust of customers, you cannot just rely on sales staff to tell you, but you must also be able to ask and sincerely ask customers for advice. When your customers get enough psychological recognition, they will also identify with you, thus increasing their trust in you. If you want to sell a computer to Gates, you will never be able to convince him technically without asking him some professional questions about the computer. This completes the communication, which will be much better than if you directly introduce the product. When asking questions, pay attention to the method. Your client must be much more professional than you on this issue or have much more experience than you. The questions you ask must be professional. Don't let your customers judge your superficiality in your questions.

5. Listen patiently

Don’t interrupt your customers when you interrupt your customers. And when you put forward your different opinions, there will be a lot of frustration on the other end of the phone. And it will reduce their trust in you. The customer will think that you do not respect his ideas at the beginning of the communication. If the cooperation is in-depth, I am afraid there will be more problems. Therefore, you must listen patiently, but during the listening process, do not say anything silently, but constantly utter words like this: Yes, yes, I think so, understand, I understand... Show your approval of what he said. Even if you want to express your different opinions, you must wait until the other party has finished speaking.

Or better yet, express your different opinions through text form of email, the effect will be better!