1. Management definition
2. Management theory review
3. Management level and skills
◇ Seminar: "Problem Monkey" Management
◇ Manage people, manage things, manage people+manage things?
Second, organizational effectiveness and role cognition.
1. Corporate objectives and profit model
2. Organizational formation and structural division
3. The orientation and role cognition of managers
◇ iceberg quality model of talents
◇ The role change of managers
◇ Exercise: Interaction of the upper, middle and lower levels. Managers' ideas and mentality
1. success theorem and iceberg theory
2. The cultivation of managers' mentality
3. Good habits of successful managers
4. The correct concept and mentality of professional managers
◇ Exercise: Mind decides fate.
Fourth, time and stress management.
1. Concepts and misunderstandings of time management
Evaluation time
◇ Game: Cutting Time
3. The principle of time management
Case: Li Shangyin's Day
4. Time management tools
The first important rule
Law of life balance
5. The manager's ways to save time
6. Analysis of stress sources of managers
7. Stress management principles
8. How to relieve stress
◇ Five-minute decompression skills: (pretend method, secondary feeling method, psychological suggestion method) V. Management by objectives
1. Managers' misunderstanding of management by objectives
2. Definition of objectives and the role of management by objectives
Quiz: Why is there a small hole?
3. Theoretical framework of management by objectives
Discussion: enterprise blueprint in five years?
4. Two types of management by objectives and their selection methods.
5. Principles and standards for setting goals
6. Procedures, forms and steps of setting goals
The story of lighthouse
7. Goal system: system diagram/overall goal/unit goal/individual.
8. The application of performance evaluation and management by objectives
The plan, implementation, control and coordination of intransitive verbs
1. Manager's planning, execution, control and coordination skills
2.PDCA management cycle
3. The role and method of planning
4. Type of plan
Step 5 plan
6. Procedures and key points of planning.
7. How to eliminate the factors that affect execution?
8. Over-control and under-control and their effects
9. The nature of control
◇ Case: Enterprise "Hot Furnace Rule"
10. Control form and problem type
1 1. Principles to be mastered in control
12. Key points of work coordination
13. Coordination through integration
◇ Simulation Exercise: Creative Aircraft
Seven, performance management
1. Enterprise value chain management
Hunters, hounds and rabbits
2. Performance management system and development process
◇ Assessment requirements and key contents of personnel at all levels
3. Steps and methods of performance improvement
performance coaching
Performance interview
◇ Video seminar: How to interview subordinates when performance is not high? Eight, interpersonal relationship and effective communication
1. Communication cognition
◇ simulation exercise: battlefield decisive battle
◇ Harry's window in interpersonal communication
2. Effective communication skills
Accurate expression skills
Learn how to listen.
◇ Timely questioning skills
Skills of handling objections
3. Horizontal and vertical communication
How to communicate with your boss
How to communicate with colleagues
How to communicate with subordinates
Nine, subordinate training and guidance
1. Analysis of Enterprise Human Training Framework
2. Application of 2.OJT
The story of the three sons of the fishing king
3. Steps and precautions of 3.OJT
◇ simulation exercise: spelling T (the order of learning and tutoring subordinates)
X. Effective authorization
1. The meaning of authorization
◇ Two common error tendencies
What is authorization?
2. The four principles of authorization
Case study: How to determine the criteria of authorization?
3. Four stages of authorization
Case study: how to give subordinates full flexibility in doing things?
XI。 Motivation skills of human nature
1. The nature of motivation
2. How can technical managers improve employee behavior in a targeted manner?
3. Incentive theory
Boss's braised pork
4. Incentives at no cost.
Brainstorming: a good incentive for managers
Twelve, high performance team building
1. Analysis of team characteristics led by managers
2. Understand team operation-team and team role.
3. Improve team efficiency-all stages of team development.
4. Forming a team-the principle of team building
5. Feel the strength of the team-build a high-performance team.
6. Team culture and team spirit
7. Effective motivation of team members
◇ simulation exercise: the competition of life thirteen. Leadership and leadership style
1. The difference between management and leadership
2. Managers pay attention to the use of five kinds of power.
3. Excellent leadership should have the core qualities.
4. Four skills to build high-quality leadership
5. The cultivation of managers' leadership style
6. Analysis of leadership style
◇ Simulation exercise: Cognition of leadership style