The superior department of SF is the State Post Bureau. The jurisdiction of SF Express is China Postal Administration, and all express logistics enterprises are under the jurisdiction of China Postal Administration. Express logistics transportation industry is a special industry, and China Postal Administration is responsible for the supervision and management of express logistics industry. So if you encounter problems, you can call the relevant complaint hotline of the post office to make a complaint.

Post office's attitude towards express complaints;

Ma Junsheng, director of the State Post Bureau, said that the throwing, trampling, landing and other issues of mail express are irregular operations and are not allowed by laws and regulations. On the surface, these problems are related to too many people and too few pieces and improper configuration of facilities and equipment. However, in essence, the business philosophy, service philosophy and management philosophy of enterprises have deviated, and they have not really been people-oriented. The postal administration has a clear attitude towards these problems, resolutely opposes them, resolutely stops them, and must resolutely manage them.

Ma Junsheng said that the express service standard and the express package management method have clear requirements for these. The State Post Bureau will guide enterprises to strictly implement, strengthen service quality management, and effectively protect the legitimate rights and interests of users.