Logistics really depends on service attitude. Even the same courier, different couriers have different service attitudes.
The poor online customer service is caused by the merchants here, just like Taobao of Alibaba Want Want. Look at the quality of the business, there is no way to meet bad luck.
However, there are still few purchases on other online shopping platforms, usually on Taobao Tmall. At least they have a special treatment in safeguarding rights. I seldom shop online on other platforms. It seems that I haven't seen anyone who has rights protection call the headquarters directly, and the headquarters kicked you back to negotiate with the store. Sometimes it's really hard to meet problems.