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Extraction code: zx69 Title: Modern conference service
Author: edited by Lu Yongqing
Press: Shanghai Jiaotong University Press
Publication year: March 2005
Page count: 270
Content introduction:
This book is compiled according to the Technical Grade Standard for Conference Service Personnel, and it is a professional technical textbook for conference receptionists. It is suitable for the professional technical theory and operation skills training of the receptionists of junior, middle and senior meetings.
The book is divided into eight chapters, including the overview of conference reception service, service etiquette, service psychology, Chinese and foreign folk customs, service norms, service practice, conference decoration and layout, and the use and maintenance of service equipment.
This book is rich in content and information, which is helpful to improve the overall quality of conference reception service personnel, adapt to the needs of reform and opening up, and do a good job in conference service. This book can be used as on-the-job training materials for conference service personnel, and also has certain reference value for personnel in service industries such as tourism.