1. Ask the third party designated by the insurance institution to do environmental analysis and find out the reasons. If it is not caused by the importer's own defects, then according to CIC terms, the insured will claim compensation from PICC within a limited time.

Whether the importer pays depends on whether the policy has been endorsed. If it has been endorsed to the buyer, then the buyer needs to pay for the goods. If not, you can claim directly from the insurance company. According to CIF terms, the buyer should endorse the documents to the buyer, which can be handled through negotiation.

3. According to your actual situation, negotiate with customers.