Legal analysis: if the business operator fails to fulfill the obligation of ensuring the safety of consumers and causes damage to consumers, he shall bear the tort liability. In other words, when providing goods and services to consumers, operators have the obligation to protect the personal and property safety of consumers. However, this does not mean that any operator must undertake the obligation to keep the goods carried by customers. In general, consumers lose their property when they eat in restaurants. As long as the restaurant operators have fulfilled their security obligations within a reasonable limit, if there is no fault, the owner should not be held accountable.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 18 Business operators shall ensure that the commodities or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked.

Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.

Article 19 Where a business operator finds that the goods or services it provides are defective and endanger personal and property safety, it shall immediately report to the relevant administrative department to inform consumers, and take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or services. Where recall measures are taken, the business operator shall bear the necessary expenses incurred by consumers for recalling goods.