You can follow the China Unicom Customer Service WeChat official account to view the navigation menu of the China Unicom customer service official account. The main menu is divided into three categories, and the content in each menu will be updated from time to time:

1. The "Welfare Area" includes "Customer Club", "High-Star Birthday Gift Pack", "My Stars" and other irregular activities. Among them, the "Customer Club" is a series of services launched for China Unicom customers; click on "High Star Birthday Gift Package" to enter the members' birthday rights and interests area, which includes birthday gift certificates, special activities, and Star Service for members; "My Stars" It is an exclusive quality benefit launched for high-star users;

2. "My Services" includes "Recharge and Payment", "Balance Inquiry", "Online Customer Service" and "Emergency Start", which users can choose by themselves. , handle the corresponding business by yourself. Click "Online Customer Service" and users can contact customer service in real time to inquire and handle related business.

3. "Service Supervision" includes "Complaint Progress Inquiry", "I Want to Report a Disturbance Progress Inquiry", "I Want to Complain", "I Want to Report an Impairment" and "Customer Supervision". "Service Supervision" is an Internet supervision platform that provides process supervision, problem supervision, service standard supervision and experience center supervision to all customers. It further improves customer service experience through customer experience feedback.