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JD.COM William does not support Samsung mobile phones.
First, if Samsung mobile phone needs to download and install software applications, it is recommended to try:

1. Download and install using Samsung App Store.

2. Use the browser in the mobile phone menu to surf the Internet and directly search for the required software to download and install (download the Android version in apk format).

3. Download the installation package in APK format with the computer, connect the data cable and transmit it to the mobile phone, operate the mobile phone to find the installation package in the application-My file, and click the Install button after running.

4. After downloading, click the downloaded application, and click Install according to the software installation prompt on the software mobile phone interface.

Second, if it can't be installed and used, it is recommended to try according to the following methods:

1. It is recommended to uninstall and reinstall the software.

2. Unknown source is not open: Set the-Security-Unknown source check box, and then try to reinstall;

3. If other third-party software can be used normally, only this software can't have compatibility problems with the mobile phone system.

4. Update the mobile phone system version and then try to install it.