I conducted a one-year internship in the Railway Building. After all, this internship was my first time to step into the society. Facing the gorgeous lobby of the nobles and the neat and orderly work, I knew what would happen to me. What kind of challenge is it?

First, initial gains

I remember that after three days of short-term training in the office, we basically mastered the basic overview of the hotel and what we should know and should do. After learning the content of the meeting, we were assigned to various positions, and I was assigned to the sole chef. After I became familiar with the general situation of the department, I started to study with the master. Some of the theoretical knowledge in the books I had learned in school was It has to be truly applied in practice, but I believe that as long as you take it seriously, you will have unexpected gains!

The first time I was a guest was a wedding banquet. I was really timid at the time and didn’t dare to I went to ask about the customer's requirements. Later, the master and the supervisor said that they must let go of the "fear" in their hearts and take the initiative to do it. The most important thing is "diligence"! Just be diligent and use your brain faster. Later, every time a guest came for dinner, I would take the initiative to greet them, serve them enthusiastically and thoughtfully, and greet the guests with the most sincere smile, which made me even more confident! Maybe I will inevitably encounter this or that during an internship in a hotel Trouble will happen to all kinds of customers. The key is to see how you deal with it. I think as long as I have a sincere and motivated heart, no matter what kind of ups and downs I encounter, I will overcome it!

I still remember that the hotel organized a speech on the theme of "My shortcomings at work and how to correct them." I have always been afraid to express my feelings. I did not dare to express them even in a simple self-introduction. Later, With everyone's encouragement, I gave a speech. I was really nervous during the speech, but when I saw my classmates cheering for me, I mustered up the courage to continue the speech to the end! I didn't care at that time. It worked out, because at that moment I felt that I had defeated myself and finally took the first step. It was a stage of my own. No matter what difficulties I encountered in the future, I would not be afraid anymore, because I believed Myself!

Second, a comprehensive study of Chinese restaurants

In the year I spent in Du Yi Chu, I also had a wider range of contacts with people, and I got to know my parents from the beginning of my life. , I went to school, got to know teachers and classmates, and now when I arrived at the Railway Building, I got to know colleagues, leaders, and familiar guests. As I got in touch more deeply, I felt that there were more strangers than people I knew, so I said no It is impossible to deal with strangers. People in this world live in a circle of interpersonal relationships. So I gradually realized that if you want to work well in a hotel, there are several things you must have: First, you must have good quality, have a certain cultural foundation, and also have certain work experience, work seriously, and be meticulous. The second is to be diligent, organized and clear-headed. The third is to have certain management capabilities. Fourth, you must be capable and deeply loved by leaders and guests. If you can really do the above points, I think you may be an excellent junior manager. There are still people living in society who cannot express themselves too much. In fact, as long as you treat everyone or everything around you with a warm and sincere heart, you will have a clear conscience.

There are many things to learn in the hotel, such as table manners, dealing with guests, and how to face the different requirements of guests as a three-star waiter. In a Chinese restaurant, there is relatively more exposure to this knowledge compared to other departments. When we serve a table and watch the guests take their seats, we will learn a little bit about some polite words and some toasts. There are also some more important things that are the interactions between people, which is the so-called "being a human being". "Being in the world" means respecting people. When I first came to the hotel, the people I came into contact with the most were my classmates, and later Director Liu. There was a book called "Don't Just Do What I Tell You, Do What You Need to Do", which to some extent gave me The answer is: People who can meet the ultimate expectations of leaders often have better career development prospects. Nowadays, there are more introverts, and most of their focus at work is to find ways to perfectly complete whatever the leader assigns them. In fact, after staying in the hotel for such a long time, I feel that not only must they complete the tasks assigned by the leader, In your own affairs, you should also actively consider the problem from the leader's perspective. This will not only solve the problems that the leader thinks of, but also take the initiative to help the leader think of answers or solutions. Therefore, if you want to truly gain a foothold in society, you must Learn to be proactive. During the internship process, I saw those passive people being looked down upon by the leaders, just like some activities organized and promoted in hotels or some large enterprises. In addition to actively responding to calls and calls, the more important thing is to combine them with practice, and immediately In terms of implementation, some people do whatever they are told without any sense of independence. Such people will never get the attention of their leaders, and they will not have much potential. When some problems arise, if you have good opinions, you can take the initiative to put them forward. Don't keep them in your heart and not say them. That means you don't know how to seize the opportunity, and you will be in a very small position. You also need to pay attention to your temperament when doing things. Just like in a hotel, you shouldn't talk too much in front of each boss or colleague. That will also devalue your own worth. You should be pretentious in everything. Maybe that's how you are as a human being. Train yourself.