217 hotel office work plan
217 hotel office work plan 1
According to the actual operation of the hotel in 217 and the company's existing organizational structure management system, the administrative office will guide, coordinate, supervise and manage the company's logistics, outreach and corporate culture construction, and implement the company's various regulations and work instructions to arrange the deployment.
Part I Overall Objectives
1. Overall Objectives:
According to the work situation and existing shortcomings in 217, combined with the hotel development status and future development trend, the administrative office will carry out related work in 217 from the following aspects:
1. Evaluation of national four-star tourist hotels:
Four-star tourist hotels in 217 will be re-evaluated, and hotels will face the challenges of Zhejiang Provincial Tourism Bureau and In daily work, it is implemented according to the management standard of "Standard for Visiting Star Hotels" to ensure that the hotel successfully passes the evaluation of four-star tourist hotels.
2. Logistics management:
⑴ Staff canteen: strengthen food safety in staff canteen, and reasonably arrange weekly menus within the cost range to improve the quality of staff meals
⑴Staff dormitory: reasonably arrange staff to stay in staff dormitory, optimize staff dormitory resources, strengthen staff dormitory hygiene management, and inspect and evaluate staff dormitory
⑴ Vehicle management: strengthen hotel vehicle management, Maintain the vehicles on time and conduct annual inspection to ensure the safe operation of the vehicles. Except for purchasing, other departments fill out the vehicle registration form
3. Outreach work:
4. Cultural construction:
(1) The administrative office sorts out all the memorabilia of the hotel since its opening and makes it into a promotional film to promote corporate culture and traditions;
(2) Cooperate with the personnel department to carry out staff activities in the hotel, enrich staff's spare time life, and ensure the stability of the staff and the construction of corporate culture
5. Daily work:
In 217, the administrative office will continue to strictly implement the daily administrative work of the department, improve and improve the shortcomings of the administrative department in 217, and ensure the normal development of hotel administrative work.
2. Precautions:
1. Administrative work is a systematic project, so we should not rush to achieve success. Therefore, when the administrative department formulates annual goals, it should be carried out in a step-by-step manner;
2. The administrative work is a very important basic work for the hotel, and it is also a cooperative work of the whole company, which requires the cooperation of all departments, so the hotel leaders and all departments need to assist in the completion of the annual plan;
3. Administrative work is a long-term project. For each work, the administrative office will formulate a detailed work plan that matches the target. Therefore, the work target needs to be studied by the hotel leaders before it is put into practice. If the hotel adjusts the target of this department, the administrative office will complete the annual work according to the adjusted target.
Part II Specific Contents and Time Schedule
Re-evaluation of one-and four-star tourist hotels:
1. Overview of objectives:
Promote the evaluation of four-star tourist hotels to ensure that the hotels pass the re-evaluation of four-star tourist hotels smoothly.
Second, the specific implementation plan:
1. Grading the hotel hardware and software in strict accordance with the regulations on the visit of star-rated hotels, listing the guaranteed points, points that can be scored for rectification (indicating the rectification cost) and points that cannot be scored, making a rectification plan and requiring all departments to cooperate with it; Completed in March
2. Improve all the ledger materials of the hotel, and complete the incomplete ones. For the corresponding score points that need ledger support, there must be a perfect ledger data correspondence, and then bind them after completion; Completed in April
3. Cooperate with the personnel department and the quality inspection team to inspect the software services of various departments (especially the business departments) according to the Code for Visiting Star Hotels, and require relevant departments to train and rectify the deficiencies in order to meet the standards, so as to prepare for an unannounced visit by the Tourism Bureau; Twice a month after March
4. Create a star rating atmosphere, so that the whole hotel can be rated as a star; Carry out
the work plan of the hotel office in 217 every month
5. Invite industry experts and leaders to make unannounced visits to the hotel and put forward deficiencies for rectification; Carry out
6 every month after May, and make the inspection plan; Make it according to the actual situation one month before the inspection
2. Logistics management:
1. Overview of objectives:
Strictly implement the hotel logistics work to ensure the normal development of the hotel logistics work and provide quality services for all departments of the hotel;
Second, the specific implementation plan:
1. The staff canteen is cleaned once a month, and the oil smoke pipeline is cleaned regularly, and the quality inspection is carried out twice a month;
2. Require the staff canteen to strictly control the consumption of salt and cooking oil, and advocate healthy eating;
3. Report the next week's menu in advance every week for review and cost control;
4. In principle, the staff dormitory should be reasonably occupied by gender, level and department, and the staff dormitory resources should be optimized;
5. Check and score the hygiene and the completeness of articles in each employee dormitory, make a comparison, issue specific reward and punishment measures, and check it twice a month
6. Restore the activity room on the 6th floor of the employee dormitory, and install monitoring probes for employees' activities
7. Complete the regular maintenance and annual inspection of vehicles before June. Except for purchasing, other departments need to register their vehicles and keep their keys in a unified way
.