Community residents can complain orally, by telephone, by email or in writing. In order to improve the service level of community workers, strengthen supervision and management, and protect the legitimate rights and interests of community residents, a complaint handling system for community workers is formulated.

(1) Complaint scope: all personnel.

(a) bad attitude, blunt language, reprimanding or mocking community residents;

(two) according to the provisions should be handled but not handled;

(three) to eat, take, card, etc. to obtain benefits in disguise;

(four) the work is not serious and responsible, and it is impossible to clearly inform the residents of the relevant procedures and materials that should be submitted for handling matters at one time, resulting in repeated trips by residents;

(5) Other illegal acts.