One day, a tour group consisting of 32 elderly people from Taiwan Province Province came to a high-star hotel and asked for authentic hometown dishes. However, hotel managers don't know exactly where they want to eat, what tastes they like, what special requirements they have and so on.

As a result, the hotel manager made more than a dozen phone calls in a row, and finally learned about the hotels where these elderly people in Taiwan Province Province stayed. By contacting the hotel, he got the menu of all the meals used by these guests in this city by fax, and he got a lot of very valuable information. The hotel manager learned that these guests were all from Ningbo, Zhejiang Province to Taiwan Province Province.

The old people cheered like children when the waiter brought a table of authentic Ningbo cuisine to the guests. In a short time, these dishes were swept away and the old people were very satisfied. They said that this was the most delicious, satisfying and enjoyable meal they had ever had since they arrived in the mainland, and expressed their sincere thanks to the hotel.

2. After the cook gets off work, the customers come to eat.

One night at nine o'clock, the chef and waiter in a restaurant had all left work when the telephone on duty suddenly rang. The guests who were scheduled to eat at seven o'clock in the evening suddenly arrived for various reasons.

The manager on duty immediately said that the guest's request is an order, and the guest must have a good meal. He found several waiters from other departments and immediately started to act, set the table, make preparations before meals, and quickly contacted the chef. Twenty minutes later, just as the guests entered the restaurant, the restaurant was brightly lit and delicious food began to be served in an orderly way. The guests were very satisfied.

Extended data:

Examples of using specialized services to transfer customers are as follows:

1. The customer asked the waiter to peel the shrimp.

A restaurant received a guest from Taiwan Province Province. During the dinner, a "salty shrimp" was served. A guest from Taiwan Province Province suddenly asked the waiter to peel shrimp for him.

There is no such service item in the catering service item, but the waitress still agreed to the guest's request and carefully peeled the shrimp for the guest with a public knife and chopsticks. After peeling, she cut it into small pieces of uniform size and gave it to the guests, saying, "I hope you are satisfied!" " The guests in Taiwan Province Province are very happy.

2. Disabled customers who refuse to eat.

A foreign guest staying in a hotel in Beijing, whose wife was paralyzed, refused to eat because of the fatigue of the journey, which made her husband very worried. A waiter in the Chinese restaurant took the initiative to take over the rice bowl, encouraged the guests in English and fed her patiently. Finally, the guest opened his mouth and ate the rice bit by bit. This scene moved the families of foreign friends very much.