1. What happens when Taobao sellers complain that they have not fulfilled their promises?
If the seller fails to fulfill his promise and is successfully complained, he may be fined and deducted.
For example, the seller promised to deliver the goods within 48 hours, but failed to do so. Need to pay 10% of the order amount to the buyer as liquidated damages, and deduct 4 points.
It can be seen that the seller's violation of the promise has a great impact. If there are many orders that violate the promise, there will be many points deducted and fines, which is very unfavorable to the store.
Second, the compensation standard for unfulfilled promises.
1. The seller can take the initiative to compensate according to the actual situation within 24 hours after the buyer initiates the complaint, and the points will not be reduced after the complaint is completed (the seller will discuss it for 24 hours);
2. If the seller decides that he is not responsible, he can refuse to deal with it and enter the time limit for proof, and the buyer and the seller provide proof according to the content of proof (the time limit for proof is 72 hours);
3. If the time limit for proof is not agreed, the seller may make a second punishment according to the certificate provided by the buyer. (Pre-disposal period is 24 hours);
4. If the pre-disposal period is still inconsistent, Taobao will intervene and give disposal opinions within 4 working days according to the documents of the buyer and the seller.
Before Taobao customer service intervenes, the seller can click the "Accept Payment" button on the complaint page to end the complaint. After the customer service intervention, there is no such button. The seller can leave a message on the complaint page and upload a screenshot of remittance or Alipay transaction number after offline payment, and the complaint will not be reduced.
If one party's breach of contract causes losses to the other party, and the other party is at fault for the occurrence of losses, the corresponding compensation for losses may be reduced.
After one party breaches the contract, the other party shall take appropriate measures to prevent the loss from expanding; If appropriate measures are not taken to expand the losses, no compensation may be requested for the expanded losses.