The 24-hour complaint hotline for food hygiene is 12331.

Consumers are required to follow the following in making a complaint:

1, e-mail, telephone (must have an area code). To facilitate timely contact;

2, message information is submitted, please wait patiently;

3, the system will continue to automatically send the processing of the situation to the designated mailbox, please pay attention to check;

4, such as the results of the website is not satisfied with the results of the site, you can once again leave a message through this channel;

5, will protect the privacy of all the complainant's information.

Consumers can directly safeguard their legitimate rights and interests through complaints and reports, the results of the investigation and handling of the health administrative department of food poisoning is an important evidence in the process of civil litigation to apply for compensation, on the other hand, the current food hygiene report clues have become an important source of health administrative departments to investigate one of the cases.

Legal basis

"People's Republic of China *** and the State Food Safety Law" Article 14 The State establishes a food safety risk monitoring system, food-borne diseases, food contamination and harmful factors in food monitoring. The State Council administrative department of health, in conjunction with the State Council food safety supervision and management departments, to develop and implement the national food safety risk monitoring program. The food safety supervision and management department under the State Council and other relevant departments shall immediately verify and notify the health administrative department under the State Council of any food safety risk information they are notified of. Notification of the relevant departments of food safety risk information, as well as medical institutions reported food-borne diseases and other related disease information, the State Council administrative department of health shall, in conjunction with the relevant departments of the State Council to analyze and study, that is necessary, timely adjustment of the national food safety risk monitoring program. Provinces, autonomous regions, municipalities directly under the Central People's Government, the health administrative department in conjunction with the same level of food safety supervision and management departments, according to the national food safety risk monitoring program, combined with the specific conditions of the administrative region, develop, adjust the administrative region of food safety risk monitoring program, reported to the State Council administrative department of health for the record and implementation. Article 17 The State establishes a food safety risk assessment system, using scientific methods, based on food safety risk monitoring information, scientific data and relevant information, biological, chemical and physical hazards in food, food additives, food-related products for risk assessment. The health administrative department under the State Council is responsible for organizing the risk assessment of food safety and setting up an expert committee on food safety risk assessment composed of experts in medicine, agriculture, food, nutrition, biology and environment to conduct risk assessment of food safety. The results of the food safety risk assessment are published by the health administrative department of the State Council. The safety assessment of pesticides, fertilizers, veterinary drugs, feed and feed additives, etc., there should be food safety risk assessment expert committee of experts to participate. Food safety risk assessment shall not be charged to the production operator, the collection of samples should be paid in accordance with market prices.