Evaluation Standards for Star-Rated Hotels of the People's Republic of China
Foreword
This standard replaces GB/T 14308-1997 "Foreign-related Hotel Star Ratings for Tourism" Division and Assessment”.
The main changes in this standard compared with GB/T 14308-1997 are as follows:
a) Use "tourist hotel" to replace "tourist foreign-related hotel", and clarify the definition of tourism in accordance with international practice Definition of hotel;
b) The validity period of star rating for tourist hotels is stipulated to be five years, the lifetime system of star rating is cancelled, and reserve star rating is added (see 5.2);
c) The star rating rules are clarified (see 7.5), and some hotels with outstanding features or extremely personalized can directly apply for star ratings from the national tourist hotel star rating agency (see 7.5.3);
d) The requirements for catering services are appropriately simplified (original standards 6.1.6, 6.2.6, 6.3.7c, e, 6.4.9b, d, e, 6.5.9b, c, e, f);
e) Change the minimum number of one-star hotel rooms from the original 20 to 15 (see 6.1.8);
f) Change the original standard to three-star The above hotel selection items were merged and summarized into four major categories: "Comprehensive Category", "Featured Category 1", "Featured Category 2" and "Featured Category 3". Some of the original content was deleted, and hotel brands, general categories were added. Manager qualifications, environmental protection, etc. (see 6.7);
g) Strengthened requirements for the front office, guest rooms and restaurants in the core areas of four-star and above hotels, and increased overall comfort (see Appendix A 3.12, 4.21 and 5.5 in (see 3.12, 4.21 and 5.5);
h) Learn from the practices of some countries and add a “Platinum Five-Star” (see 3.2 and 6.6).
Appendix A, Appendix B and Appendix C of this standard are normative appendices, and Appendix D is an informative appendix.
This standard is proposed by the National Tourism Administration.
This standard is under the jurisdiction of the National Tourism Standardization Technical Committee (CSBTS/TC 210).
This standard was drafted by: Quality Standardization and Management Department of the National Tourism Administration.
The main drafters of this standard: Zhang Rungang, Yang Qiang, Zhou Zheng, He Jing, Dai Bin.
The previous versions of the standards replaced by this standard are:
——GB/T 14308-1993;
——GB/T 14308-1997 .
1 Scope
This standard stipulates the classification conditions, assessment rules, service quality and management system requirements for tourist hotels.
This standard applies to all kinds of tourist hotels of economic nature that are officially open.
2 Normative reference documents
The provisions in the following documents become provisions of this standard through reference in this standard. For dated reference documents, all subsequent amendments (excluding corrigenda) or revisions do not apply to this standard. However, parties to an agreement based on this standard are encouraged to study whether the latest versions of these documents can be used. . For undated referenced documents, the latest edition applies to this standard.
GB/T10001.1 Public information graphic symbols for signs Part 1: Universal symbols (GB/T 10001.1-2000,neq ISO 7001:1990)
GB/ T10001.2 Public information graphic symbols for signs Part 2: Tourism facilities and service symbols (GB/T10001.2-2002, neq ISO 7001:1990)
3 Terms and Definitions
The following terms and definitions apply to this standard:
3.1
tourist hotel
芄ashsmash?Ben涞ノhorooyster Soothing leg songmao┡溆flank ostrich?Babei Yin?Chong Nao∷Xifang?Bed Huang?Dirty?Neck Huai Pu?鉉nett⒕frequency drop⒙mildewnet⒙Mengjun⒈錾 curtain⒍burn俅濉⒕憷 plant
3.2
star-rating
Use the number and color of stars to indicate the level of a tourist hotel.
The star rating is divided into five levels, namely one-star, two-star, three-star, four-star and five-star (including platinum five-star). The lowest is one star and the highest is platinum five stars. The higher the star rating, the higher the grade of the tourist hotel.
3.3
Probationary star-rating
As a supplement to the star rating, its level is the same as the star rating.
4 Symbols
The star rating is symbolized by a gold-plated five-pointed star, with one five-pointed star representing one star rating, two five-pointed stars representing two stars, and three five-pointed stars representing three stars. Four five-pointed stars represent four-star rating, five five-pointed stars represent five-star rating, and five platinum five-pointed stars represent platinum five-star rating.
5 General Principles
5.1 The management and use rights of a hotel composed of several buildings should be consistent. All areas in the hotel, including the rental business area, should be a whole, and the star rating should be It cannot be treated differently because of the separation of property rights or management rights in a certain area.
5.2 A hotel can apply for star rating one year after its opening. After being evaluated and approved by the star rating agency, it can enjoy the right to use the star rating and its logo that is valid for five years. Hotels that have been open for less than one year can apply for reserve star rating, which is valid for one year.
5.3 Unless this standard has higher requirements, the hotel's construction, ancillary facilities, services and operation management must comply with current relevant national regulations and standards such as safety, fire protection, sanitation, and environmental protection.
Dividing conditions for 6-star rating
6.1 One-star rating
6.1.1 The layout of the hotel is basically reasonable and convenient for guests to carry out normal activities in the hotel.
6.1.2 Public information graphic symbols comply with GB/T10001.1 and GB/T10001.2. regulations.
6.1.3 There are heating and cooling equipment adapted to the local climate, and all areas are well ventilated.
6.1.4 Facilities and equipment are well maintained and clean, hygienic and effective.
6.1.5 Various instructions and service texts should be expressed in both standardized Chinese and English at least.
6.1.6 Ability to provide services in English.
6.1.7 Front Hall
a. There is a front hall and a main service desk;
b. The main service desk is located in a prominent position in the front hall, with decoration, The lighting is good, and there are signs in Chinese and English; the reception staff in the front office are available for more than 18 hours to provide reception, inquiry, checkout and message services in Mandarin;
c. Provide promotional materials for hotel services, room price lists, and local tours Traffic maps and timetables of major means of transportation;
d. Provide small luggage storage services;
e. Provide luggage entry and exit services.
6.1.8 Guest Rooms
a. There are at least 15 guest rooms (sets) available for rent;
b. The door lock is a hidden lock and has an anti-theft device , emergency evacuation plans and relevant instructions are posted in prominent locations;
c. Well-decorated, with supporting furniture such as upholstered beds, tables, chairs, bedside tables, etc.;
d. At least 75% of The guest rooms have bathrooms equipped with toilet bowls, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women on the floors without bathrooms in the guest rooms, as well as separate public bathrooms for men and women, separate for guests, equipped with shower curtains. Effective anti-slip measures are taken to provide cold water 24 hours a day and hot water 16 hours a day.
e. Sufficient lighting and blackout curtains;
f. Provide hotel service guide, price list, and accommodation instructions;
g. Guest rooms and bathrooms are open every day Comprehensively tidy up once, change sheets, quilts and pillowcases every other day or at the request of guests, and make sure they are changed for every guest;
h. Provide hot and cold drinking water 16 hours a day.
6.1.9 Catering
a. A dining area with tables, chairs, tableware, lighting fixtures and sufficient lighting;
b. Able to provide breakfast service
b. p>
c. The catering processing area and utensils should be kept clean and hygienic.
6.1.10 Public areas
a. There are public toilets for men and women;
b. There are public telephones;
c. There are emergency lighting;
d. The corridor walls are clean and decorated, with sufficient light 24 hours a day and no obstacles. Emergency exits and other signs are clearly marked and located reasonably.
6.2 Two-star rating
6.2.1 The layout of the hotel is basically reasonable, making it convenient for guests to carry out normal activities in the hotel.
6.2.2 Public information graphic symbols comply with the provisions of GB/T10001.1 and GB/T10001.2.
6.2.3 There are heating and cooling equipment adapted to the local climate, and all areas are well ventilated.
6.2.4 Facilities and equipment are well maintained and clean, hygienic and effective.
6.2.5 Various instructions and service texts should be expressed in both standardized Chinese and English at least.
6.2.6 Ability to provide services in English.
6.2.7 Front Office
a. There is a front office and general service desk that are suitable for the scale and star rating of the hotel;
b. General Service Desk It is located in a prominent position in the front hall, with decoration, good lighting, and signs in Chinese and English; the front hall reception staff provides reception, inquiry, checkout and message services in Mandarin 24 hours a day;
c. Provides fax service; < /p>
d. The main service desk provides promotional materials for hotel services, room price lists, introductions to local tourist attractions (spots), tourist traffic maps, newspapers and periodicals, and major transportation timetables;
e . There are luggage trolleys and luggage entry and exit services are provided;
f. Small luggage storage services are provided;
g. Management staff are on duty 24 hours a day;
< p>h. Provide a resting place for guests.6.2.8 Guest Rooms
a. There are at least 20 guest rooms (sets) available for rent;
b. The door lock is a hidden lock and has an anti-theft device. , emergency evacuation diagrams and relevant instructions are posted in prominent places;
c. Well-decorated, with supporting furniture such as upholstered beds, tables, chairs, bedside tables, etc., and good lighting;
d. At least 75% of the guest rooms have bathrooms equipped with toilet bowls, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women on the floors without bathrooms in the guest rooms, as well as separate public bathrooms for men and women, separate for guests, equipped with shower curtains. Effective anti-slip measures are taken to provide cold water 24 hours a day and hot water 18 hours a day.
e. There is sufficient lighting and blackout curtains;
f. There is a convenient telephone, which can make international and domestic long-distance calls or use prepaid telecommunications cards, and is equipped with There are instructions for use;
g. There is a color TV with clear picture and sound quality;
h. There are anti-noise and sound insulation measures;
i. There is a hotel. Service guide, price list, guest instructions;
j. Equipped with at least two specifications of power sockets;
k. Guest rooms and bathrooms are fully tidied up once a day, daily or upon request Request the replacement of sheets, quilts and pillowcases;
l. Provide laundry service;
m. Provide hot and cold drinking water 24 hours a day.
6.2.9 Catering
a. Is there a dining area with sufficient lighting, tables, chairs, tableware, and dishes?
b. Can provide breakfast service? ;
c. Provide meal delivery services at the request of guests;
d. Keep the catering production area and utensils clean, tidy and hygienic;
6.2.10 Public ***Area
a. Provide a return line or parking lot;
b. Buildings with 4 or more floors (including 4 floors) have guest elevators;
< p>c. There are public telephones and local telephone directories;d. There are public toilets for men and women respectively;
e. Sell stamps and send letters on behalf of others. , selling daily travel necessities;
f. There are emergency lighting.
g. The corridor walls are clean and decorated, with sufficient light 24 hours a day and no obstacles. Emergency exits and other signs are clearly marked and located reasonably.
6.3 Three-star rating
6.3.1 The hotel has a reasonable layout, making it convenient for guests to move around the hotel.
6.3.2 Instructions must be clear, and public information graphic symbols shall comply with the provisions of GB/T10001.1 and GB/T10001.2.
6.3.3 There are air-conditioning facilities, all areas are well ventilated, and the temperature and humidity are suitable.
6.3.4 Have a computer management system suitable for this grade.
6.3.5 Facilities and equipment are well maintained, safe to use, clean, hygienic and effective.
6.3.6 All management systems are sound and consistent with the hotel’s scale and star rating.
6.3.7 Various instructions and service texts should be expressed in both standardized Chinese and English at least.
6.3.8 Each customer service area can provide services in Mandarin and English.
6.3.9 Front Office
a. There is a front office suitable for the reception capacity. The interior decoration is beautiful and unique. There is a main service desk that is suitable for the size and star rating of the hotel;
b. Each section of the main service desk has Chinese and English signs, and the reception staff provides reception, inquiry, checkout and message services 24 hours a day; < /p>
c. Provide one-time total bill settlement services (except for goods);
d. Provide credit card settlement services;
e. Provide hotel service promotions Products, room price list, local tourist transportation map, local tourist attraction introduction, main transportation timetable, newspapers and periodicals suitable for hotel guests;
f. Provide room reservations 24 hours a day
< p>g. There is a safe for valuables that is opened simultaneously by the hotel and the guest. The safe is in a safe and hidden location, which can protect the privacy of guests;h. There is a doorman to greet guests 16 hours a day;
i. There is a full-time bellman with special luggage Cars and luggage services are provided to guests 18 hours a day. There is a small luggage storage area;
j. There are management staff on duty 24 hours a day;
k. There is a lobby manager who is on duty 24 hours a day;
l . Set up resting places for guests in non-business areas;
m. Provide valet reservations and arrange taxi services;
n. The foyer and main public areas are accessible to the disabled Ramps, equipped with wheelchairs, can provide necessary services for people with disabilities.
6.3.10 Guest Rooms
a. There are at least 30 rooms (sets) available for rent;
b. There are door mirrors and anti-theft devices, Post emergency evacuation plans and relevant instructions in a conspicuous place;
c. Well-decorated and beautiful, with upholstered bed, dressing table or desk, wardrobe and hangers, seats or simple sofa, bedside table, bedside Lamps, luggage racks and other supporting furniture. The interior is covered with carpets, wooden floors or other higher-end materials. Area lighting is used indoors and the illumination of objects is good;
d. There is a bathroom equipped with a toilet bowl, a dressing table (equipped with a basin, a dressing mirror and necessary toiletries), a bathtub or a shower room. The bathtub is equipped with a shower curtain and shower head (there is also a separate shower room without a shower head). Take effective anti-slip measures. Use higher-grade building materials to decorate floors, walls and ceilings, with soft tones and good illumination of objects. There is a good exhaust system or exhauster, and the temperature and humidity are suitable for the guest room. There are 110/220V uninterruptible power sockets. 24-hour supply of hot and cold water;
e. There are convenient telephones that can be used to make direct calls or use prepaid telecommunications cards to make international and domestic long-distance calls, and are equipped with instructions for use;
p>f. International Internet access services can be provided, and instructions for use are provided;
g. Color TVs are available. There are no less than 16 broadcast channels, the picture and sound quality are clear, and channel instructions are provided.
Play content should comply with Chinese government regulations;
h. Have effective anti-noise and sound insulation measures;
i. Have at least two specifications of power sockets and provide socket converters;
j. There are blackout curtains;
k. There are single rooms;
l. There are suites;
m. Stationery that matches the star rating. There are service guides, price lists, accommodation instructions, local tourist attractions and tourist transportation maps. Provide corresponding newspapers and periodicals upon guest's request;
n. Guest rooms and bathrooms are fully tidied once a day, sheets, sheets and pillowcases are changed daily or upon guest's request, and guest supplies and consumables are fully replenished;
o. Provide turndown service and place good night greeting cards;
p. Bedding cotton fabrics (sheets, pillowcases, pillowcases, quilts and sheets, etc.) and bathroom knitted products (yukata, Bath towels, towels, etc.) are made of good materials, exquisite craftsmanship, soft and comfortable;
q. Hot and cold drinking water is provided 24 hours a day, and tea or coffee is provided free of charge;
r. 70% of the rooms have A small refrigerator provides an appropriate amount of wine and beverages, and is equipped with drinking utensils and price lists;
s. When guests meet in the room, extra chairs and tea services can be provided upon request;
t . Provide message and wake-up service;
u. Provide wet cleaning, dry cleaning and ironing services for clothes;
v. There are food delivery menus and drink orders, and food delivery is available 18 hours a day. Service, there is a food delivery sign that can be hung outside the door;
w. Provide shoe shine service.
6.3.11 Restaurants and Bars
a. There is a restaurant that provides breakfast, lunch and dinner services;
b. There are private banquet rooms or small banquet halls , can provide banquet services;
c. There is a bar or tea room or other places where guests can rest and communicate and provide drink service;
d. The tableware is not damaged, hygienic and clean; < /p>
e. The menu and drink list are beautiful and tidy, and the delivery rate is not less than 90%.
6.3.12 Kitchen
a. The location is reasonable, close to the restaurant;
b. The walls are covered with ceramic tiles, and the floor is covered with non-slip materials. The trough has a suspended ceiling;
c. The cold dish room and pastry room are independently separated and have sufficient air-conditioning equipment. The temperature of the cold dish room complies with food hygiene standards, and there are air disinfection facilities;
d. The rough processing room is isolated from other operating rooms, and the temperature of each operating room is appropriate;
e. Necessary Refrigeration and freezing facilities;
f. The dishwashing room is reasonably located;
g. There are special facilities for placing temporary garbage and keep them closed;
h . Between the kitchen and the dining room, there is a spring door that separates entrance and exit and automatically closes for sound insulation, heat insulation and odor insulation;
i. Take effective measures to disinfect mosquitoes, cockroaches and other pests.
6.3.13 Conference and recreational facilities: There are conference and recreational facilities and equipment, and corresponding services are provided.
6.3.14 Public *** area
a. Provide a return line or parking lot;
b. Above 4 floors (including 4 floors) The building has enough passenger elevators;
c. There are public telephones and local telephone directories;
d. There are separated public toilets for men and women;
e. There are small shops selling daily travel necessities, tourist souvenirs, handicrafts and other commodities;
f. Selling stamps, sending letters, handling faxes, copying, typing, international Long-distance phone calls and other services;
g. Provide computer rental services.
h. There are emergency power supply facilities and emergency lighting facilities;
i. The corridor floors are covered with carpets or other higher-end materials, the walls are clean and decorated, and there is sufficient light 24 hours a day. No obstacles. Emergency exits are clearly marked and located reasonably.
6.3.15 Have at least 10 items in the selected items.
6.4 Four-star rating
6.4.1 The layout and functional division of the hotel are reasonable, and the facilities are convenient and safe to use.
6.4.2 The interior and exterior decoration uses high-end materials, exquisite craftsmanship, and outstanding style.
6.4.3 The instruction signs are clear and practical, and the public information graphic symbols comply with the provisions of GB/T10001.1 and GB/T10001.2.
6.4.4 There is central air conditioning (except for villa-style resort hotels), and all areas are well ventilated.
6.4.5 There is a computer management system suitable for this grade.
6.4.6 There is a public audio broadcast system; the background music tracks and volume are appropriate and the sound quality is good.
6.4.7 Facilities and equipment are well maintained, noise-free, clean, hygienic and effective.
6.4.8 All management systems are sound and consistent with the hotel’s scale and star rating.
6.4.9 Various instructions and service texts should be expressed in both standardized Chinese and English at least.
6.4.10 Be able to provide services in Mandarin and English, and when necessary, be able to provide services in a second foreign language.
6.4.11 Front Hall
a. The area is spacious and suitable for the reception capacity;
b. The atmosphere is luxurious, the style is unique, the decoration is elegant, and the colors are coordinated , with sufficient light;
c. There is a main service desk that is suitable for the size and star rating of the hotel;
d. Each section of the main service desk has Chinese and English signs, and the reception staff is available 24 hours a day Provide reception, inquiry and checkout services;
e. Provide message service;
f. Provide one-time general bill checkout service (except merchandise);
g. Provide credit card settlement services;
h. Provide foreign currency exchange services 18 hours a day;
i. Provide promotional materials for hotel services, room price lists, and local transportation in Chinese and English. Map, location and introduction to major tourist attractions across the country, main transportation timetables and corresponding newspapers and periodicals;
j. Room reservations are accepted 24 hours a day;
k. There are hotels and guests that open at the same time Safe for valuables. The safe is in a safe and hidden location, which can protect the privacy of guests;
l. Set up a doorman to greet guests 18 hours a day;
m. Set up a full-time bellman with special luggage Car, luggage service is available 24 hours a day. There is a small luggage storage area;
n. There are management staff on duty 24 hours a day;
o. There is a lobby manager who is on duty 24 hours a day;
p . Set up resting places for guests in non-business areas;
q. Provide valet reservations and arrange taxi services;
r. The foyer and main public areas are accessible to the disabled Ramps, equipped with wheelchairs, and toilets or toilet seats for disabled people can provide necessary services for disabled people.
6.4.12 Guest Rooms
a. At least 40 rooms (sets) available for rent;
b. 70% of the guest room area (excluding Bathroom) is not less than 20 square meters;
c. Luxuriously decorated, with high-end cushioned beds, desks, wardrobes and hangers, coffee tables, chairs or sofas, bedside tables, bedside lamps, table lamps, floor lamps, Full-length mirrors, luggage racks and other high-end supporting furniture. The interior is covered with high-end carpets, high-quality wooden floors or other high-end floor materials. Use area lighting and good illumination of objects;
d. The guest room door can close automatically and has a door mirror, doorbell and anti-theft device. Post emergency evacuation plans and relevant instructions in prominent places;
e. There is a bathroom equipped with a high-end toilet bowl, a dressing table (equipped with a basin, a dressing mirror and necessary toiletries), a bathtub with a shower head ( There is a separate shower room (without shower head), equipped with a shower curtain. The hot and cold faucets are clearly marked. Take effective anti-slip measures. Use high-end building materials to decorate the floors, walls and ceilings. The colors are elegant and soft. Zoned lighting is used and the illumination of the objects is good. There is a good low-noise exhaust system, and the temperature and humidity are suitable for the guest room. There are 110/220V uninterruptible power sockets and telephone auxiliary machines. Comes with hairdryer. 24-hour supply of cold and hot water;
f. There are convenient telephones that can be used to make direct calls or use prepaid telecommunications cards to make international and domestic long-distance calls.
It also provides telephone instructions and a guide to the main local telephone numbers;
g. Provides international Internet access services. And there are instructions for use;
h. There is a color TV with no less than 16 broadcast channels, and the picture and sound quality are good. Channel instructions are provided; the broadcast content should comply with Chinese government regulations.
i. There are sound devices that can be controlled by guests and have good sound quality;
j. There are anti-noise and sound insulation measures with good effect;
k. There are at least Two specifications of power sockets are provided for guests’ convenience, and socket adapters are provided;
l. There are inner curtains and outer blackout curtains;
m. There are single rooms;
l. p>
n. There are suites;
o. There are luxury suites with at least 3 bays;
p. There are stationery items suitable for this star rating. There are service guides, price lists, accommodation instructions, local tourist attractions and tourist traffic maps, newspapers and periodicals suitable for hotel guests;
q. Guest rooms and bathrooms are fully tidied once a day, and daily or as needed The bed sheets, quilts and pillowcases are changed at the guest's request, and guest supplies and consumables are replenished. The room is cleaned and tidied at any time at the guest's request, and guest supplies and consumables are replenished;
r. Bedding cotton fabrics (sheets, pillows) Hearts, pillowcases, quilts and quilt linings, etc.) and bathroom knitted supplies (bath towels, bathrobes, towels, etc.) are made of good materials, exquisite craftsmanship, soft and comfortable;
s. Provide turndown service and leave good night greetings
t. Provide hot and cold drinking water and ice 24 hours a day, and provide free tea or coffee;
u. A mini bar (including a small refrigerator) is provided in the guest room. Appropriate amounts of wine and beverages, with drinking utensils and price lists;
v. Provide message and wake-up services;
w. When guests meet in the room, extra chairs can be provided upon request and tea service;
x. Provide clothing dry cleaning, wet cleaning, ironing and sewing services, which can be returned to guests within 24 hours. Expedited service is provided 16 hours a day;
y. There are food delivery menus and drink orders, and Chinese and Western food delivery services are provided 24 hours a day. There are no less than 8 types of food delivery dishes, no less than 4 types of beverages, and no less than 4 types of desserts. There are food delivery signs that can be hung outside the door;
z. Provide shoe shines Serve.
6.4.13 Restaurants and Bars
a. There are Chinese restaurants with reasonable layout and luxurious decoration;
b. There are unique, elegant and Reasonably located coffee shop (or simple western restaurant). Can provide buffet breakfast and Western-style dinner;
c. There are private banquet rooms or small banquet halls. Can provide banquet services;
d. Have a dedicated bar or tea room or other places for guests to rest and communicate and provide drink service;
e. The tableware is equipped in sets according to Chinese and Western food habits. No damage, hygienic and smooth;
f. The menu and drink list are exquisitely decorated, complete and clean, and the dish delivery rate is not less than 90%.
6.4.14 Kitchen
a. The location is reasonable and the layout is scientific, and the food delivery route does not intersect with other public areas;
b. Wall It is fully paved with ceramic tiles, and the floor is covered with non-slip materials, with floor troughs and suspended ceilings;
c. The cold dish room and pastry room are independently separated, and there is sufficient air-conditioning equipment. There are air disinfection facilities in the cold vegetable room;
d. The rough processing room is isolated from other operating rooms, the temperature of each operating room is suitable, and the air-conditioning supply is sufficient;
e. Necessary refrigeration is required , refrigeration facilities, raw and cooked food and semi-finished food are placed in separate cabinets. There is a dry goods warehouse and expired food is cleaned up in a timely manner;
f. The dishwashing room is reasonably located;
g. There are special facilities for placing temporary garbage and keeping them closed, and sewage facilities (ground sinks) , range hoods and exhaust vents, etc.) to keep them clean and unobstructed;
h. Between the kitchen and the dining room, there is a self-closing spring door that separates entrance and exit for sound insulation, heat insulation and odor insulation;
i. Take effective measures to disinfect mosquitoes, flies, cockroaches and other pests.
6.4.15 Conference and recreational facilities: There are conference and recreational facilities and equipment, and corresponding services are provided.
6.4.16 Public *** area
a. There are sufficient parking lots;
b. There are sufficient numbers of high-quality buildings with more than 3 floors. Passenger elevator, the car is elegantly decorated; there is also a service elevator;
c. There are public telephones and local telephone directories;
d. There are men and women in all major areas Separate partitioned public bathrooms;
e. There are shops selling daily travel necessities, tourist souvenirs, handicrafts and other commodities;
f. There is a business center that sells stamps on behalf of others. , sending letters on behalf of others, and providing services such as telegraph, fax, copying, typing, international long-distance calls and computer rental;
g. Purchasing of tickets for transportation, movies, dramas, tours, etc.;
h . Provide city sightseeing services;
i. There are closed-circuit television surveillance systems in major public areas;
j. There are emergency power supply systems and emergency lighting facilities.
k. The corridor floor is covered with carpets or other high-end materials, the walls are clean and decorated, there is sufficient light 24 hours a day, and there are no obstacles. Emergency exit signs are clear and eye-catching and located reasonably.
6.4.17 Have at least 26 items in the selected items.
6.5 Five-star rating
6.5.1 The hotel layout and functional divisions are reasonable, and the facilities are convenient and safe to use.
6.5.2 The interior and exterior decoration uses high-end materials, exquisite craftsmanship, and outstanding style.
6.5.3 The instruction signs are clear, practical and beautiful, and the public information graphic symbols comply with the provisions of GB/T10001.1 and GB/T10001.2.
6.5.4 There is central air conditioning (except for villa-style resort hotels), and all areas are well ventilated.
6.5.5 There is a computer management system suitable for this grade.
6.5.6 There is a public audio broadcast system; the background music tracks and volume are appropriate and the sound quality is good.
6.5.7 Facilities and equipment are well maintained, noise-free, complete, clean and effective.
6.5.8 All management systems are sound and consistent with the hotel’s scale and star rating.
6.5.9 Various instructions and service texts should be expressed in both standardized Chinese and English at least.
6.5.10 Be able to provide services in Mandarin and English, and be able to provide services in a second foreign language when necessary.
6.5.11 Front Hall
a. The space is spacious, suitable for the reception capacity, and does not make guests feel depressed;
b. The atmosphere is luxurious and stylish Unique, elegantly decorated, with coordinated colors and ample lighting;
c. There is a main service desk that is suitable for the hotel's scale and star rating;
d. Each section of the main service desk has a English sign, reception staff provide reception, inquiry and checkout services 24 hours a day;
e. Provide message service;
f. Provide one-time total bill checkout service (commodity Except);
g. Provide credit card settlement services;
h. Provide foreign currency exchange services 18 hours a day;
i. Provide hotel service promotional materials and guest rooms Price list, local transportation map in Chinese and English, national tourism transportation map, introduction to the location and national tourist attractions, main transportation timetable, newspapers and periodicals suitable for hotel guests;
j. Accept room reservations 24 hours a day ;
k. There is a safe for valuables that is opened by the hotel and the guests at the same time. The safe is in a safe and concealed location and can protect the privacy of the guests;
l. Set up a doorman to answer the call, 18 hours a day. To greet and see off guests;
m. There is a full-time bellman, a dedicated luggage cart, and 24-hour luggage service.
There is a small luggage storage area;
n. There are management staff on duty 24 hours a day;
o. There is a lobby manager who is on duty 24 hours a day;
p . Set up resting places for guests in non-business areas;
q. Provide valet reservations and arrange taxi services;
r. The foyer and main public areas are accessible to the disabled Ramps, equipped with wheelchairs, and toilets or toilet seats for disabled people can provide necessary services for disabled people.
6.5.12 Guest Rooms
a. At least 40 rooms (sets) available for rent;
b. 70% of the guest room area (excluding Bathroom and porch) are not less than 20 square meters;
c. Luxuriously decorated with a cultural atmosphere, including comfortable mattresses, writing desks, wardrobes and hangers, coffee tables, seats or sofas, bedside tables, and bedside Lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-end supporting furniture. The interior is covered with high-end carpets, or decorated with high-quality wooden floors or other high-end materials. Use area lighting and the illumination of the target object is good;
d. The guest room door can close automatically and has a door mirror, doorbell and anti-theft device. Post emergency evacuation plans and relevant instructions in prominent locations;
e. Have a spacious bathroom equipped with a high-end toilet bowl, dressing table (equipped with a basin, dressing mirror and necessary toiletries), a bathtub and a Shower head (there is also a separate shower room without shower head), equipped with shower curtain. Take effective anti-slip measures. Luxurious building materials are used to decorate the floors, walls and ceilings. The colors are elegant and soft. Zoned lighting is used with good illumination of objects. There is a good exhaust system with no obvious noise, and the temperature is not significantly different from that of the guest room. There are 110/220V uninterruptible power sockets and telephone auxiliary machines. Comes with hairdryer. 24-hour supply of cold and hot water;
f. There is a convenient telephone that can be dialed directly or using a prepaid telecommunications card to make international and domestic long-distance calls, and there are instructions for using the phone and the main location information. Telephone guide;
g. Provide Internet access services and provide instructions for use;
h. There is a color TV with no less than 16 broadcast channels and excellent picture and sound quality . Channel instructions are provided. The content played should comply with Chinese government regulations;
i. There are audio devices that can be controlled by the guest and have good sound quality;
j. There are anti-noise and sound insulation measures with good effect;
k. There are at least two types of power sockets for guests’ convenience, and socket adapters are provided;
l. There are sand curtains and blackout curtains;
m. There are single rooms;
n. There are suites;
o. There are luxury suites with at least 4 rooms;
p. There are rooms suitable for this star rating stationery supplies. There are service guides, price lists, accommodation instructions, local tourist attractions (spots) introductions and tourist transportation maps, and newspapers and periodicals suitable for hotel guests;
q. Guest rooms and bathrooms are fully cleaned once a day, every day. Bedsheets, quilts and pillowcases will be changed daily or at the guest's request, and guest supplies and consumables will be fully replenished. The room will be cleaned at any time and guest supplies and consumables will be replenished at the guest's request;
r. Bedding cotton fabrics (sheets) , pillow inserts, pillowcases, quilts and quilt linings, etc.) and bathroom knitted supplies (bath towels, bathrobes, towels, etc.) with good materials, exquisite craftsmanship, softness and comfort;
s. Provide turndown service, place Good night greetings;
t. Hot and cold drinking water and ice are provided 24 hours a day, and tea or coffee is provided free of charge;
u. Mini bar in the room (including a small refrigerator) , provide appropriate amounts of wine and beverages, with drinking utensils and price lists;
v. Guests receive guests in the room, and extra chairs and tea services can be provided upon request;
w. Provide Wake-up call, message and voicemail services;
x. Provide clothing dry cleaning, wet cleaning, ironing and repair services, which can be returned to guests within 24 hours. Expedited service is provided 18 hours a day;
y. There are food delivery menus and drink orders, and Chinese and Western food delivery services are provided 24 hours a day. There are no less than 8 types of food delivery dishes, no less than 4 types of beverages, and no less than 4 types of desserts. There are food delivery signs that can be hung outside the door;
z. Provide shoe shines Serve.
Due to the word limit here, for the full text, please refer to the article "The Rating Standards of the People's Republic of China and National-Star Hotels" in
/traveller/blog
.