1, there is no refund fee 8 days (inclusive) before driving.
2. If the ticket is refunded more than 48 hours before the driving time, the handling fee is 5% of the fare.
3. If the ticket is refunded more than 24 hours but less than 48 hours before the departure time, the handling fee shall be calculated as 10% of the fare.
4. Refunds less than 24 hours before the departure time will be charged at 20% of the fare.
5, 48 hours to 8 days before the start of the train, change or change to other trains that arrive more than 8 days before the start of the train, refund the ticket 8 days before the start of the train, and still charge a refund fee of 5%.
6. In addition, before the starting station starts to drive, special circumstances can also be within 2 hours after driving. The train ticket is booked online. If it is not changed into a paper ticket, you can log in to the website to refund the ticket no later than 2 hours before driving.
What are the refund channels?
1, official website, mobile phone.
2, the station ticket window.
3. Self-service ticketing terminal.