Recently, the Ministry of Industry and Information Technology has agreed to allocate "12328" as the national unified special service number for traffic and transportation service supervision telephone, which is a unified social public service supervision telephone in the traffic and transportation industry. The main functions of 12328 include service supervision, complaint reporting and consulting services in the traffic and transportation industry, and its business areas mainly cover road transportation, highways, waterways and other industries.

12328, let the faithless "no way out":

"12328" hotline, as a national unified telephone for transportation service supervision, covers highway, waterway, road transportation, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom, and an important channel for the broad masses of people to express their wishes, reflect their interests and participate in industry governance.

In recent years, "12328" hotline has played a great role in controlling traffic dishonesty. The data shows that in 20 17 years, 12328 system * * accepted more than 28 million pieces of effective business, and the business volume was among the best in more than 50 government public service telephones starting from 123 in China. The instant response rate of information consultation was 98.4 1%, and the time-limited completion rate was 88.