1 and 12333 intelligent service systems organically integrate the knowledge base of 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, emphasizing the "dialogue" service mode of human-computer interaction, and realizing the innovation of the online consultation form and interaction process of the website. By the end of 20021year, the total number of calls in the national 12333 telephone service was about10.50 billion, and the comprehensive connection rate was 84.2%.
2. 12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood in China. Promoting the construction of the telephone consultation service system for human resources and social security will help smooth the communication channels between the human resources and social security departments and the public and improve their service ability to the public. The telephone consultation service of human resources and social security has played a great role in people's livelihood services. It has not only become an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus resolving contradictions in the bud. At the same time, there are still some problems in system construction and business development in various places, which are mainly manifested in: lack of unified standards and norms in system construction and business development; The form and content of telephone consultation service need to be further improved; Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel service into the scope of telephone consultation service.
Legal basis: Article 10 of the Social Insurance Law of the People's Republic of China
Employees shall participate in the basic old-age insurance, and the employer and employees shall pay the basic old-age insurance premium together.
Individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employer and other flexible employees can participate in the basic old-age insurance, and individuals pay the basic old-age insurance premium.
The measures for endowment insurance for civil servants and staff managed with reference to the Civil Service Law shall be formulated by the State Council.
Article 11
The basic old-age insurance combines social pooling with individual accounts.
The basic old-age insurance fund consists of employer and individual contributions and government subsidies.
Article 12
The employing unit shall pay the basic old-age insurance premium according to the proportion of the total wages of its employees stipulated by the state and record it in the basic old-age insurance pooling fund.
Employees shall pay the basic old-age insurance premium according to the proportion of their wages stipulated by the state and record it in their personal accounts.
Individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employer and other flexible employees who have participated in the basic old-age insurance shall pay the basic old-age insurance premium in accordance with state regulations and record it in the basic old-age insurance pooling fund and individual account respectively.