In addition to the one-star ~ five, and now there is: platinum five-star
Chinese people*** and the country's star-rated hotels rating standard 2006-07-14 11:22 Tourist hotel star rating and assessment
Preface
This standard replaces the GB/T 14308-1997 "Tourism Hotel Star Classification and Rating".
This standard and GB/T 14308-1997 compared with the main changes are as follows:
a) with "tourist hotels" instead of "tourism-related hotels", and in accordance with international practice to clarify the definition of tourist hotels;
b)It stipulates that the validity period of the star rating for tourist hotels is five years, abolishing the lifetime star rating system and adding a preparatory star rating (see 5.2);
c)It clarifies the rules of star rating (see 7.5), adding that certain hotels with outstanding characteristics or extremely personalized hotels can apply for a star rating directly to the national star rating agency of tourist hotels (see 7.5.3);
d) appropriately simplify the requirements for food and beverage services (former standards 6.1.6,6.2.6,6.3.7c,e,6.4.9b,d,e,6.5.9b,c,e,f);
e) change the minimum number of guest rooms required for one-star hotels from 20 to 15 (see 6.1.8);
f) combine and consolidate the selection items of the former standard for three-star hotels and above into one item (see 7.5.3);
f) change the original standard for three-star hotels and above into a single item (see 7.5.5) f) Combine the selection items of the original standard three-star hotels and above and summarize them into four major categories, namely, "Comprehensive Category", "Specialty Category I", "Specialty Category II" and "Specialty Category III", and delete the four major categories, namely, "Comprehensive Category", "Specialty Category I" and "Specialty Category III". The four major categories are "Comprehensive Category", "Specialty Category I", "Specialty Category II" and "Specialty Category III", and some of the original contents are deleted, and the contents of hotel brand, general manager's qualification and environmental protection are added (see 6.7);
g) the requirements for the core areas of the front lobby, guest rooms and restaurants of hotels of four-star grade or above are strengthened, and the contents of overall comfort are added (see 3.12, 4.21 and 5.5 in Appendix A);
h) the requirements for the hotel's core areas are strengthened by some other hotels. >h) The addition of "Platinum 5-star" (see 3.2 and 6.6), drawing on the practices of some countries.
This standard appendix A, appendix B and appendix C for normative appendix, appendix D for informative appendix.
This standard is proposed by the National Tourism Administration.
This standard by the National Tourism Standardization Technical Committee (CSBTS/TC 210) under the purview.
This standard drafting unit: the National Tourism Administration quality standardization and management department.
The main drafter of this standard: Zhang Rungang, Yang Qiang, Zhou Zheng, He Jing, Dai Bin.
The successive versions of the standard replaced by this standard issued:
--GB/T 14308-1993;
--GB/T 14308-1997.
1 Scope
This standard specifies the conditions for the division of tourist hotels star rating, assessment rules and service quality and management system requirements.
This standard applies to the formal operation of a variety of economic nature of tourist hotels.
2 normative references
The provisions of the following documents through the reference to this standard and become the provisions of this standard. Where the cited documents are dated, all subsequent amendments (excluding errata) or revisions are not applicable to this standard, however, the parties to the agreement under this standard are encouraged to study whether the latest version of these documents can be used. Where undated references to the document, its latest version applies to this standard.
GB/T10001.1 Public **** information graphic symbols for signs Part 1: General symbols (GB/T 10001.1-2000,neq ISO 7001:1990)
GB/T10001.2 Public **** information graphic symbols for signs Part 2: Symbols for tourist facilities and services (GB/ T10001.2-2002,neq ISO 7001:1990)
3 Terminology and definitions
The following terminology and definitions are applicable to this standard:
3.1
Tourist hotel
Tourist hotel
Can be able to provide the tourist guests with food and beverage and related services to the time unit of night. Accommodation facilities, according to different habits it is also known as hotels, hotels, inns, hostels, guest houses, resorts, clubs, mansions, centers and so on.
3.2
Star rating star-rating
The number and color of stars indicate the level of tourist hotels. Star rating is divided into five levels, namely one-star, two-star, three-star, four-star, five-star (including platinum five-star). The lowest is one star and the highest is platinum five-star. The higher the star rating, the higher the grade of the tourist hotel.
3.3
Preparatory star rating probationary star-rating
As a supplement to the star rating, its level is the same as the star rating.
4 Symbol
The star-rating is symbolized by a gold-plated five-pointed star, with one five-pointed star for one star, two five-pointed stars for two stars, three five-pointed stars for three stars, four five-pointed stars for four stars, five five-pointed stars for five stars, and five platinum five-pointed stars for five stars in platinum.
5 General
5.1 by a number of buildings composed of hotels should be the same right to manage the use of all areas of the hotel, including the rental business area should be an integral whole, star rating can not be because of the separation of the right to a certain area of the property or the right to operate and differentiate.
5.2 The hotel can apply for star rating after one year of operation, and can enjoy the right to use the star rating and its logo for five years after the approval of the star rating agency. Less than one year after the opening of the hotel can apply for preparatory star rating, valid for one year.
5.3 Unless this standard has higher requirements, the hotel's building, ancillary facilities, services and operation and management must be in line with the safety, fire, health, environmental protection and other relevant national regulations and standards in force.
6 Conditions for Classification of Stars
6.1 One-star
6.1.1 The layout of the hotel is basically reasonable and convenient for the normal activities of guests in the hotel.
6.1.2 Public **** information graphic symbols in line with the provisions of GB/T10001.1 and GB/T10001.2.
6.1.3 There are adapted to the location of the climate of the heating and cooling equipment, the areas are well ventilated.
6.1.4 Facilities and equipment well-maintained to achieve neat, sanitary and effective.
6.1.5 A variety of instructions and services with text at least in standardized Chinese and English at the same time.
6.1.6 Be able to provide services in English.
6.1.7 Front Office
a. There is a front hall and the main service desk;
b. The main service desk is located in a prominent position in the front hall, decorative, well-lit, with Chinese and English signs; the front office reception staff more than 18 hours in Mandarin to provide hospitality, inquiries, checkout and message services;
c. Provide the hotel's services promotional items, room price lists,
d. Provide small luggage storage services;
e. Provide luggage in and out of the store.
6.1.8 Guest Rooms
a. At least 15 rooms (sets) available for rent;
b. Door locks with concealed locks, anti-theft devices, and emergency evacuation diagrams and related instructions are prominently displayed;
c. Well-decorated, with furniture such as upholstered beds, tables, chairs, nightstands and other ancillary furniture;
d. At least 75% of the rooms have a bathroom with flush toilet. bathroom, fitted with a flush toilet, basin, shower or bathtub (with shower curtain). The floors without bathrooms in the guest rooms are equipped with male and female separated and spaced public bathrooms as well as male and female separated and spaced public **** bathrooms exclusively for the use of guests, equipped with shower curtains. Effective anti-slip measures are taken, and cold water is supplied 24 hours a day and hot water 16 hours a day.
e. Adequate lighting, blackout curtains;
f. Hotel service guide, price list, accommodation instructions;
g. Rooms and bathrooms are fully organized once a day, and bed linen, sheets and pillowcases are changed every other day or at the request of the guests, and every guest must be changed;
h. Hot and cold drinking water is available for 16 hours.
6.1.9 Catering
a. Dining area with tables, chairs, cutlery, lamps and sufficient lighting;
b. Able to provide breakfast service
c. Catering processing area and utensils are kept clean and hygienic.
6.1.10 Public **** area
a. There are separate public **** restrooms for men and women;
b. There are public telephones;
c. There are emergency lights;
d. Corridor walls are neat, decorated, well lit 24 hours a day, and free of obstacles. Emergency exits and other various signs are clear and reasonably located.
6.2 Two-star
6.2.1 The layout of the hotel is basically reasonable and convenient for the normal activities of guests in the hotel.
6.2.2 The graphic symbols of public ****information comply with the provisions of GB/T10001.1 and GB/T10001.2.
6.2.3 There are adapted to the location of the climate of the heating and cooling equipment, the areas are well ventilated.
6.2.4 Facilities and equipment well-maintained to achieve neat, sanitary and effective.
6.2.5 A variety of instructions and services with at least standardized Chinese and English text at the same time.
6.2.6 Be able to provide services in English.
6.2.7 Front Office
a. There is a front office and general service desk appropriate to the size and star level of the hotel;
b. The general service desk is located in a prominent position in the front office, decorated, well-lit, with signs in Chinese and English; the front office receptionist 24 hours a day in Putonghua to provide reception, inquiries, checkout and message services;
c. Provide fax services;
h. A resting place for guests.
6.2.8 Guest Rooms
a. At least 20 rooms (sets) available for rent;
b. Door locks with concealed locks, anti-theft devices, and emergency evacuation diagrams and related instructions are prominently displayed;
c. Well-decorated, with furniture such as upholstered beds, tables, chairs, nightstands and other furniture, and good lighting;
d. At least 75% of the rooms have bathrooms with flush toilets. guest rooms have a bathroom fitted with a flush toilet, basin, shower or bathtub (with shower curtain). The floors without toilets in the guest rooms are equipped with male and female separated and spaced public toilets and male and female separated and spaced public **** bathrooms exclusively for the use of guests, equipped with shower curtains. Effective anti-slip measures are taken, and cold water is supplied 24 hours a day and hot water 18 hours a day.
e. Adequate lighting, with blackout curtains;
f. Easy-to-use telephone, which can dial or use prepaid telecommunication cards to make international and domestic long-distance calls, with instructions for use;
g. Color television, with a clear picture and sound quality;
h. Noise prevention and soundproofing measures;
i. Service guide, price list, guest information;
j. At least two sizes of power outlets;
k. Rooms and bathrooms are fully organized once a day, and bed linen, sheets and pillowcases are changed every day or at the request of the guests;
l. Laundry service is provided;
m. Hot and cold drinking water is available 24 hours a day.
6.2.9 Catering
a. A well-lit dining area with matching tables, chairs, cutlery and lamps;
b. Ability to provide breakfast service;
c. Provision of delivery service upon guests' request;
d. Catering production area and utensils are kept clean, tidy and hygienic;
6.2.10 Public **** Area
a. A return line or parking lot is provided;
b. A passenger elevator is available in buildings with more than 4 floors (including 4 floors);
c. Public telephones are available and equipped with a city telephone directory;
d. Separate men's and women's public **** restrooms are available;
e. Stamps are sold on behalf of the hotel, mail is sent out on behalf of the hotel, and travel daily necessities are sold on behalf of the hotel;
f. Have emergency lighting.
g. Corridor walls are clean, decorated, well lit 24 hours a day and free from obstacles. Emergency exits and other various signs are clear and reasonably located.
6.3 Three-star
6.3.1 The layout of the hotel is reasonable and convenient for guests to move around the hotel.
6.3.2 Signs for instructions are clear, and the graphic symbols for public **** information are in line with GB/T10001.1 and GB/T10001.2.
6.3.3 There are air-conditioning facilities, each area is well ventilated, temperature and humidity are appropriate.
6.3.4 There is a computer management system compatible with this star.
6.3.5 The facilities and equipments are well maintained, safe to use, and achieve neatness, hygiene and effectiveness.
6.3.6 The management system is sound, consistent with the size and star rating of the hotel.
6.3.7 A variety of instructions and services with at least standardized Chinese and English text at the same time.
6.3.8 The guest service areas can provide services in Mandarin and English.
6.3.9 Anteroom
a. There is an anteroom suitable for the reception capacity. The interior decoration is beautiful and chic. There is a general service desk appropriate to the size and star level of the hotel;
b. There are signs in Chinese and English in each section of the general service desk, and the reception staff provides 24-hour reception, inquiry, checkout and message services;
c. Provide a one-time billing service (except for commodities);
d. Provide credit card billing services;
e. Provide the hotel's service items Promotional materials, room price list, the location of the tourist traffic map, the location of the tourist attractions, the main transportation schedules, and newspapers and magazines appropriate to the guests;
f. 24-hour room reservations
g. Have the hotel and the guests at the same time to open the safe deposit box for valuables. The location of the safe is safe, hidden and able to protect the privacy of the guests;
h. There is a doorman answering the door to welcome the guests for 16 hours;
i. There is a full-time baggage handler with a special baggage trolley to provide baggage service for the guests for 18 hours. There is a storage place for small luggage;
j. There is a management staff on duty 24 hours;
k. There is a lobby manager on duty 18 hours;
l. There is a resting place for the guests in the non-operating area;
m. There is a valet service for booking and arranging the taxi;
n. There is a ramp for disabled persons in the entrance hall and the main public **** area. ramps, equipped with wheelchairs, and able to provide the necessary services for the disabled.
6.3.10 Guest Rooms
a. At least 30 rooms (suites) available for rental;
b. Door peepers and anti-theft devices, emergency evacuation charts and related instructions are prominently displayed;
c. Well-decorated and aesthetically pleasing, with upholstered beds, dressers or writing desks, closets and racks, chairs or simple sofas, headboards, bedside lamps, luggage racks and other supporting furniture. Luggage racks and other supporting furniture. The interior is fully carpeted, with wooden floors or other high quality materials. The interior is well lit with area lighting and good illumination of the intended objects;
d. There is a bathroom with flush toilet, vanity (equipped with basin, vanity mirror and necessary toiletries), bathtub or shower. The bathtub is equipped with a shower curtain and a shower head (a separate shower stall may be provided without a shower head). Effective anti-slip measures are taken. The floor, wall and ceiling are decorated with higher-grade building materials, with soft color tones and good illumination of the intended objects. There is a good exhaust system or exhauster, and the temperature and humidity are suitable for the guest rooms. There is 110/220V uninterrupted power outlet. 24 hours supply of cold and hot water;
e. There is an easy-to-use telephone, which can be dialed directly or use prepaid telecommunication card to make international and domestic long-distance calls, and is equipped with instructions on how to use it;
f. International Internet access service can be provided, and there are instructions on how to use it;
g. There is a color TV set. There are no less than 16 broadcasting channels, with clear picture and sound quality, and instructions for channel indication. The broadcasting content should be in accordance with the regulations of the Chinese government;
h. Effective anti-noise and soundproofing measures are available;
i. At least two sizes of power sockets are available and socket converters are provided;
j. Blackout curtains are available;
k. Single rooms are available;
l. Suites are available;
m. Stationery supplies are available that are appropriate to the star rating. stationery supplies. There are service guides, price lists, accommodation instructions, introduction of local tourist attractions and tourist transportation maps. At the request of the guests to provide the appropriate newspapers and magazines;
n. Rooms and bathrooms are fully tidied up once a day, daily or at the request of the guests to change the bed linen, sheets and pillowcases, guest supplies and consumables to replenish the complete;
o. Provide overnight bed service, placed in the good night greeting card;
p. Cotton bedding fabrics (bed linen, pillowcases, pillowcases, quilts, and sheets, etc.) and the toilet Knitted products (yukata, bath towels, towels, etc.) are made of good materials, craftsmanship, soft and comfortable;
q. Hot and cold drinking water is available 24 hours a day, and tea or coffee is provided free of charge;
r. 70% of the guest rooms have a small refrigerator, and appropriate amounts of alcohol and beverages are provided, with drinking utensils and price lists;
s. For guests meeting in the room, extra chairs and tea service can be provided upon request.
t. message and wake-up call service;
u. wet and dry cleaning and ironing services;
v. delivery menu and drink list, 18-hour delivery service, with delivery signage that can be hung outside the door;
w. shoe shine service.
6.3.11 Dining Room and Bar Room
a. Dining room with breakfast, lunch and dinner service;
b. Banquet rooms or small banquet halls capable of providing banquet service;
c. Bar or tea room or other places for guests to relax and communicate with each other and to provide beverage service;
d. Tableware free from damages, hygienic and clean;
e. Menus and beverage list with a sign that can be placed outside the door;
w. Provision of shoeshine service. >
e. Menus and beverage lists are beautiful and neat, with a serving rate of not less than 90%.
6.3.12 Kitchen
a. Reasonable location, adjacent to the dining room;
b. Walls full of ceramic tiles, floors full of non-slip materials, floor grooves, suspended ceilings;
c. Cold dish room and pastry room are independently separated, with sufficient cold air equipment. The temperature of the cold food room meets the food hygiene standards, and there are air disinfection facilities inside;
d. The roughing room is separated from the other operation rooms, and the temperature of each operation room is suitable;
e. There are necessary refrigeration and freezing facilities;
f. The dishwashing room is located in a reasonable position;
g. There is a facility dedicated to placing the temporary garbage and keeping it closed;
h. Between the kitchen and the dining room, there is a sound insulation, heat insulation and odor isolation function of the access to separate, automatic closing spring door;
i. Effective measures to eliminate mosquito rope, cockroaches and other pests.
6.3.13 Conference and recreational facilities: there are conference and recreational facilities and equipment, and provide appropriate services.
6.3.14 Public **** areas
a. Provide return lines or parking lots;
b. Adequate passenger elevators for buildings of 4 floors (including 4 floors) or more;
c. Public telephones with city telephone directories;
d. Separate male and female, spaced out public **** restrooms;
e. small stores selling travel daily necessities, tourist souvenirs, handicrafts and other commodities;
f. selling stamps, sending letters on behalf of others, and handling fax, copying, typing, IDD and other services;
g. providing computer rental services.
h. Emergency power supply facilities and emergency lighting facilities are available;
i. Corridor floors are full of carpets or other higher-grade materials, walls are clean and decorated, and are well lit 24 hours a day and free of obstacles. Emergency exits are clearly marked and reasonably located.
6.3.15 Have at least 10 of the selected items.
6.4 Four-star
6.4.1 The layout and functional division of the hotel is reasonable, and the facilities are easy to use and safe.
6.4.2 The interior and exterior decoration adopts high-grade materials, exquisite craftsmanship and outstanding style.
6.4.3 Signs for instructions are clear and practical, and the graphic symbols for public **** information comply with the provisions of GB/T10001.1 and GB/T10001.2.
6.4.4 There is a central air-conditioning (except for villa-style resort hotels), and all areas are well ventilated.
6.4.5 There is a computerized management system compatible with this star level.
6.4.6 There is a public **** sound broadcasting system; background music tracks, volume appropriate, good sound quality.
6.4.7 Facilities and equipment are well-maintained, no noise, and achieve neatness, hygiene and effectiveness.
6.4.8 The management system is sound, consistent with the size and star rating of the hotel.
6.4.9 A variety of instructions and services with at least standardized Chinese and English text at the same time.
6.4.10 can use Mandarin and English to provide services, if necessary, can use the second foreign language to provide services.
6.4.11 Anteroom
a. spacious area, appropriate to the reception capacity;
b. luxurious atmosphere, unique style, elegant decoration, color coordination, sufficient light;
c. with the size of the hotel, the star level of the general service desk;
d. the general service desk sections have Chinese and English signs, reception staff 24 hours a day Provide reception, inquiry and checkout service;
e. Provide message service;
f. Provide one-time bill checkout service (except commodities);
g. Provide credit card settlement service;
h. Provide foreign currency exchange service for 18 hours;
i. Provide promotional materials of hotel services, room price lists, transportation map of the location and the main national and international markets;
i. Provide hotel services, room price lists, and Chinese and English language maps. Location traffic map, the location and the country's major tourist attractions, the main transportation schedules and the corresponding newspapers;
j. 24-hour acceptance of room reservations;
k. There are hotels and guests at the same time to open the safe deposit box of valuables. The location of the safe is safe, hidden and able to protect the privacy of the guests;
l. There is a doorman answering the door to welcome the guests for 18 hours;
m. There is a full-time baggage handler with special baggage trolleys to provide baggage service for 24 hours. There is a storage place for small luggage;
n. There is a manager on duty for 24 hours;
o. There is a lobby manager on duty for 18 hours;
p. There is a rest place for guests in the non-operating area;
q. There is a valet service for booking and arranging for rental car;
r. There is a ramp for disabled persons in the entrance hall and the main public **** area. ramps, equipped with wheelchairs, special restrooms or toilet seats for the disabled, and able to provide necessary services for the disabled.
6.4.12 Guest Rooms
a. At least 40 rooms (sets) available for rent;
b. 70% of the rooms have an area of not less than 20 square meters (excluding bathrooms);
c. Luxuriously decorated with high-grade upholstered beds, writing desks, closets and racks, coffee tables, chairs or sofas, nightstands, headboards, table lamps, floor lamps, Full-length mirrors, luggage racks, and other high quality furnishings. The interior is covered with high-quality carpeting, or high-quality wood flooring or other high-grade flooring materials. The use of area lighting and the purpose of good lighting;
d. Room doors can be automatically closed, with door peephole, doorbell and anti-theft devices. Prominently posted emergency evacuation map and related instructions;
e. There is a bathroom, equipped with a high-grade flush toilet, vanity (equipped with basin, vanity mirror and the necessary toiletries), bathtub with a shower head (with a separate shower can be without a shower head), equipped with shower curtains. Faucets are clearly labeled hot and cold. Effective anti-slip measures are taken. The floors, walls and ceilings are decorated with high-grade building materials, with elegant and soft colors, and the lighting is well lit by zoning and purpose. There is a good low-noise exhaust system, and the temperature and humidity are suitable for the guest rooms. There are 110/220V uninterrupted power socket and telephone set. Equipped with hair dryer. 24 hours supply of cold and hot water;
f. There is a convenient telephone, you can directly dial or use prepaid telecom card to make international and domestic long-distance calls. Instructions for using the telephone and a guide to the main telephones in the location are also available;
g. International Internet access is available. With instructions on how to use it;
h. A color TV set with at least 16 channels, good picture and sound quality. Channel instructions are available; the broadcast content should be in accordance with the regulations of the Chinese government.
i. Sound system that can be adjusted by guests with good sound quality;
j. Noise prevention and sound insulation measures with good effect;
k. At least two sizes of power sockets for the convenience of the guests, and socket converters are provided;
l. Inner curtains and outer blackout curtains;
m. Single room;
n. have en-suite rooms;
o. have deluxe suites with at least 3 openings;
p. have stationery supplies appropriate to this star rating. There are service guides, price lists, accommodation instructions, introduction of local tourist attractions and tourist transportation maps, and newspapers and magazines appropriate to the guests staying in the hotel;
q. Rooms and bathrooms are fully organized once a day, and bed sheets, quilts and pillowcases are changed every day or at the request of the guests, and guest supplies and consumables are replenished, and at the request of the guests they are always ready to enter the rooms to clean and organize and replenish the guest supplies and consumables;
r. bed cotton fabrics (bed sheet, pillowcase, pillowcase, quilt and quilt liner, etc.) and bathroom knitted products (bath towel, yukata, towel, etc.) are made of good material, craftsmanship, soft and comfortable;
s. provide overnight bed service, place good night greetings;
t. provide hot and cold drinking water and ice 24 hours a day, and provide tea or coffee free of charge;
u. guest rooms and suites Micro-bar (including small refrigerator) with appropriate amount of wine and beverages, with drinking utensils and price list;
v. Provide message and wake-up call service;
w. Guests meeting in the room, extra chairs and tea service can be provided upon request;
x. Provide dry cleaning, wet cleaning, ironing and mending service for garments, which can be returned to the guests within 24 hours. 16-hour provision of Expedited service;
y. Have a delivery menu and beverage list, and provide Chinese and Western food delivery service 24 hours a day. There are no less than 8 types of food, no less than 4 types of beverages, and no less than 4 types of sweets, and there is a delivery sign that can be hung outside the door;
z. Shoe shine service is available.
6.4.13 Restaurants and Bar Rooms
a. There is a reasonably laid out and luxuriously decorated Chinese restaurant;
b. There is a unique, elegant and reasonably located cafe (or simple western restaurant). It can provide buffet breakfast and western-style meals;
c. There are banquet rooms or small banquet halls. Can provide banquet services;
d. There is a special bar or tea room or other places for guests to rest and communicate and provide beverage services;
e. Tableware in accordance with Chinese and Western customary sets of configuration, no breakage, hygiene, cleanliness;
f. Menus and beverage lists are exquisite framed, intact and clean, and the rate of dishes is not less than 90%.
6.4.14 Kitchen
a. Reasonable location, scientific layout, the route of passing food does not cross with other public **** areas;
b. Walls full of ceramic tiles, full of non-slip materials to pave the floor, with floor grooves and suspended ceilings;
c. Cold dish room and pastry room are independently separated, and there is enough cold air equipment. There are air sterilization facilities in the cold food room;
d. The roughing room is separated from other operation rooms, the temperature of each operation room is suitable, and there is sufficient air-conditioning supply;
e. There are necessary refrigerating and freezing facilities, and the raw and cooked food and half-formed food are placed in separate cabinets. There is a dry storage and timely cleaning of expired food;
f. Dishwashing room is reasonably located;
g. There are special facilities for placing temporary garbage and keep it closed, and the sewage facilities (floor sinks, hoods and exhaust vents, etc.) are kept clean and clear;
h. Between the kitchen and the restaurant, there are sound insulation, heat insulation and odor isolation function of the entry and exit of the separate, self-closing spring doors;
i. Effective measures to eliminate mosquitoes, flies, cockroaches and other pests.
6.4.15 Conference and recreational facilities: there are conference and recreational facilities and equipment, and provide appropriate services.
6.4.16 Public **** area
a. There are enough parking lots;
b. There are sufficient number of high-quality passenger elevators in the buildings with more than 3 floors, and the car is elegantly decorated; there are also service elevators;
c. There are public telephones with city telephone directories;
d. There are men and women separated from each other in all major areas with spaced out public *** toilets in all major areas;
e. stores selling daily necessities for travel, souvenirs for tourists, handicrafts and other commodities;
f. business centers selling stamps on behalf of the traveler, sending out letters on behalf of the traveler, and providing telegraphic, facsimile, photocopying, typewriting, IDD, and computer rentals;
g. purchasing of tickets for transportation, movies, theater, and sightseeing on behalf of the traveler;
h. provision of city sightseeing services;
i. closed-circuit television monitoring system in major public **** areas;
j. emergency power supply system and emergency lighting facilities.
k. Corridor floor full of carpets or other high-grade materials, clean walls, decorative decorations, 24-hour light, no obstacles. Emergency exit signs are clear and eye-catching and reasonably located.
6.4.17 Have at least 26 of the selected items.
6.5 Five-star
6.5.1 The layout and functional division of the hotel are reasonable, and the facilities are easy to use and safe.
6.5.2 The interior and exterior decoration adopts high-grade materials, exquisite craftsmanship and outstanding style.
6.5.3 Signs for instructions are clear, practical and beautiful, and the graphic symbols for public **** information comply with the provisions of GB/T10001.1 and GB/T10001.2.
6.5.4 There is a central air conditioning (except for villa resort hotels), each area is well ventilated.
6.5.5 There is a computerized management system compatible with this star level.
6.5.6 There is a public **** sound broadcasting system; background music tracks, volume appropriate, good sound quality.
6.5.7 Facilities and equipment are well-maintained, noiseless, complete, clean and effective.
6.5.8 The management system is sound, consistent with the size and star rating of the hotel.
6.5.9 A variety of instructions and services with at least standardized Chinese and English text at the same time.
6.5.10 can use Mandarin and English to provide services, if necessary, can use the second foreign language to provide services.
6.5.11 Anteroom
a. spacious, and the reception capacity is appropriate, does not make the guests feel oppressed;
b. atmosphere of luxury, unique style, elegant decoration, color coordination, sufficient light;
c. with the size of the hotel, the star level of the general service desk;
d. the general service counter of each section of Chinese and English Signs in Chinese and English at each section of the main desk, and receptionists provide reception, inquiry and checkout services 24 hours a day;
e. Provide message services;
f. Provide one-time bill checkout services (except for commodities);
g. Provide credit card settlement services;
h. Provide foreign currency exchange services 18 hours a day;
i. Provide promotional materials for the hotel's service programs, Room price list, Chinese and English location traffic map, national tourist traffic map, location and national tourist attractions, major transportation schedules, newspapers and magazines appropriate to the guests;
j. 24-hour acceptance of room bookings;
k. hotel and guests at the same time to open the safe for valuables, safe location of the safe safe safe safe, hidden, to protect the privacy of the guests;
l. hotel and guests at the same time to open the safe;
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l. Have a doorman answering staff to welcome guests for 18 hours;
m. Have a full-time baggage handler with a special baggage trolley to provide baggage service 24 hours a day. There is a storage place for small luggage;
n. There is a management staff on duty for 24 hours;
o. There is a lobby manager on duty for 24 hours;
p. There is a rest place for the guests in the non-operating area;
q. There is a valet service for booking and arranging for rental car;
r. There are ramps for the disabled in the entrance hall and the main public **** area, equipped with wheelchairs. ramps, equipped with wheelchairs, special restrooms or toilet seats for the disabled, and able to provide necessary services for the disabled.
6.5.12 Guest Rooms
a. At least 40 rooms (suites) available for rent;
b. 70% of the rooms have an area of not less than 20 square meters (excluding bathrooms and porches);
c. Luxuriously decorated with a cultural ambience, with comfortable mattresses, writing desks, closets and hangers, coffee tables, chairs or sofas, bedside tables, Bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-grade supporting furniture. The interior is covered with high-quality carpets or decorated with high-quality wooden floors or other high-grade materials. The use of area lighting and the purpose of good lighting;
d. Room doors can be automatically closed, with door peephole, doorbell and anti-theft devices. Prominently posted emergency evacuation map and related instructions;
e. A spacious bathroom, equipped with high-grade flush toilet, vanity (with basin, vanity mirror and necessary toiletries), bathtub with shower head (another separate shower can be without shower head), with shower curtains. Effective anti-slip measures. The floors, walls and ceilings are decorated with luxurious building materials in elegant and soft colors, with zoned lighting and good illumination of the intended objects. There is a good exhaust system without obvious noise, and there is no obvious difference between the temperature and that of the guest rooms. 110/220V uninterruptible power socket, telephone socket. Equipped with hair dryer. 24 hours supply of cold and hot water;
f. have easy to use telephone, can be dialed directly or use prepaid telecommunication card to make international and domestic long-distance calls, and have telephone instructions and the location of the main telephone guide;
g. to provide Internet access services, and have instructions for use;
h. have a color television set, broadcasting channels not less than 16, with excellent picture and sound quality. Channel instructions are available. The content of the broadcasting should be in accordance with the regulations of the Chinese government;
i. Sound device that can be adjusted by the guest and has good sound quality;
j. Noise prevention and sound insulation measures, with good effect;
k. At least two sizes of power sockets for the convenience of the guests, and socket converter is also provided;
l. Sand curtains and blackout curtains;
m. Single rooms;
m. There are single rooms;
n. There are suites;
o. There are deluxe suites with a minimum of 4 openings;
p. There are stationery supplies appropriate to this star rating. There are service guides, price lists, accommodation instructions, introduction of local tourist attractions (points) and tourist transportation maps, and newspapers and magazines appropriate to the guests staying in the hotel;
q. Rooms and bathrooms are fully cleaned once a day, and bed sheets, quilts and pillowcases are changed every day or at the request of the guests, and guest supplies and consumables are replenished, and at the request of the guests they are ready to go into the rooms to clean up and replenish the guest supplies and consumables;
r. Cotton fabrics for bed (bed sheet, pillowcase, pillowcase, quilt and quilt liner, etc.) and knitted products for bathroom (bath towel, yukata, towel, etc.) are made of good material, with good craftsmanship, soft and comfortable;
s. Provide service of opening bed at night, and placing good night salute;
t. Provide hot and cold drinking water and ice for 24 hours, and provide tea or coffee free of charge;
u. In-room mini-bar (including small refrigerator) with appropriate amount of wine and beverages, with drinking utensils and price list;
v. Guests meeting in the room, extra chairs and tea service are available upon request;
w. Wake-up call, message and voicemail services are available;
x. Clothes dry-cleaning, wet-cleaning, ironing and repairing services are available, which can be returned to the guests within 24 hours. Expedited service is available for 18 hours;
y. Delivery menus and beverage lists are available, and Chinese and Western food delivery service is available 24 hours a day. There are no less than 8 varieties of food delivery dishes, 4 varieties of beverages, 4 varieties of sweets, and a delivery sign that can be hung outside the door;
z. Shoe shine service is available.
6.5.13 Dining Room and Bar
a. A Chinese dining room with reasonable layout and luxurious decoration.
b. There is a reasonably laid out, luxuriously decorated and elegantly styled professional foreign restaurant with a special kitchen;
c. There is a unique, elegant and reasonably located café (or simple western restaurant) that can provide buffet breakfast and western-style meals. The café (or there is a restaurant) is open for not less than 18 hours and has clear business hours;
d. There are more than 3 banquet single rooms or small banquet halls. Banquet service can be provided;
e. There is a special bar or tea room or other places for guests to rest and communicate and provide beverage service;
f. Tableware in accordance with Chinese and foreign customary set configuration, high-grade materials, exquisite craftsmanship, and distinctive characteristics of the
f.