What are the specific criteria for judging four-star hotels?

The specific evaluation criteria for four-star hotels are:

Four-star hotels must provide more than 8 service process management systems, more than 6 supporting process systems and more than 5 overall situations Sexual function management system. The details are as follows:

1. Reasonable layout of the hotel;

a. Reasonable division of functions;

b. Convenient and safe facilities .

2. The interior and exterior decoration uses high-end and luxurious materials, with exquisite craftsmanship and outstanding style.

3. The public information graphic symbols in the hotel comply with LB/Tool.

4. There is central air conditioning (except for villa-style resorts), and all areas are well ventilated.

5. Have a computer management system that is consistent with the hotel’s star rating.

6. There is a background music system.

7. Front Hall

a. The area is spacious and suitable for the reception capacity;

b. The atmosphere is luxurious, the style is unique, the decoration is elegant, and the colors are coordinated. There is sufficient light, c. There is a main service desk that is suitable for the scale and star rating of the hotel;

d. The main service desk has Chinese and English signs, and is divided into sections for reception, inquiry, and checkout, with staff available 24 hours a day. On duty, e. Provide message service;

f. Provide one-time general bill checkout service (except merchandise), g. Provide credit card service;

h. Provide foreign currency exchange at 18h Services;

i. The main service desk provides hotel service promotional materials, hotel price lists, Chinese and English city transportation maps, national tourism transportation maps, introductions to the city and national tourist attractions, and various transportation times. tables, newspapers and periodicals suitable for hotel guests,

j. Can directly accept domestic and international room reservations 18 hours a day, and can book other domestic hotel rooms on behalf of guests;

k. There are hotels and A safe for valuables opened by guests at the same time. The location of the safe is safe and concealed, and can protect the privacy of guests;

i. Set up a doorman to greet guests 18 hours a day;

m. Set up a full-time bellman, with a dedicated luggage trolley , Luggage service is provided 24 hours a day. There is a small luggage storage area;

n. There is a duty manager to receive guests 24 hours a day;

o. There is a lobby manager to serve in the front office 18 hours a day;

p. Set up guest resting places in non-business areas;

q. Provide in-store tracking services;

r. Provide valet booking and taxi arrangement services

s. There are access ramps for disabled people in the foyer and main public areas, equipped with wheelchairs. There are special toilets or toilet seats for the disabled, and special services can be provided for the disabled;

t. Services can be provided in at least 2 foreign languages ??(English is a required language). Various instructions and service texts should be expressed in at least Chinese and English simultaneously;

u. The switchboard operator can provide telephone services to guests in at least 2 foreign languages ??(English is a required language).

8. Guest Rooms

a. At least 40 rooms (sets) available for rent;

b. 70% of the guest room area (excluding bathrooms) ) is not less than 20 square meters;

c. Luxuriously decorated, with luxurious upholstered beds, desks, wardrobes and hangers, coffee tables, chairs or simple sofas, bedside tables, bedside lamps, table lamps, and floor lamps , full-length mirrors, luggage racks and other high-end supporting furniture. The interior is covered with high-grade carpets or high-quality flooring. Adopt area lighting and the illumination of the target object is good;

d. There is a bathroom equipped with a high-end toilet bowl, dressing table (equipped with a basin and a dressing mirror), a bathtub with a shower head (with a separate shower room) (No shower head required), equipped with shower curtain and clothesline. Take effective anti-slip measures. The bathroom uses luxurious building materials to decorate the floor and walls, with elegant and soft tones. Zoned lighting is used with good object illumination. There is a good exhaust system, l10/220V power socket, and telephone auxiliary machine. Comes with hairdryer. Cold and hot water are available 24 hours a day;

e. There are direct domestic and international long-distance telephone calls. Next to the telephone are instructions for use and a local telephone directory;

f. There is a color TV, audio equipment, and a closed-circuit television studio system. There are no less than 16 broadcast channels, including satellite TV programs or self-produced programs, with channel instructions and program lists. Content played should comply with Chinese government regulations.

There are at least 2 channels of self-operated programs, which are broadcast no less than twice a day, and the broadcast end time in the evening is no earlier than 1 a.m.;

g. Have very effective anti-noise and sound insulation measures;

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h. There are inner curtains and outer blackout curtains;

i. There are single rooms;

j. There are suites;

k. There are deluxe suites with at least 3 bays;

1. There are disabled rooms, and the equipment in the room can meet the general requirements for the daily life of disabled people;

m. There are the same facilities as the hotel itself Stationery that matches the star rating. There are hotel service guides, price lists, accommodation regulations, introductions to the city's tourist attractions, the city's tourist transportation maps, and newspapers and periodicals suitable for hotel guests;

n. Guest rooms and bathrooms are fully tidied up once a day. Bedsheets and pillowcases are changed daily, guest supplies and consumables are fully replenished, and guest rooms are cleaned and tidied at any time to replenish guest supplies and consumables upon request;

o. Provide turndown service and place good night cards , flowers or gifts;

p. Hot and cold drinking water and ice are provided 24 hours a day, and tea or coffee is provided free of charge;

q. There is a mini bar (including a small refrigerator) in the room, Provide sufficient drinks, place hard liquor in appropriate places, and prepare drinking utensils and wine lists;

r. When guests meet in the room, extra chairs and tea services can be provided upon request;

< p>s. Provide wake-up service;

t. Provide message service;

u. Provide clothing dry cleaning, wet cleaning, ironing and repair services, which can be returned to guests within 24 hours . Expedited service is provided 16 hours;

v. There are food delivery menus and drink orders, and Chinese and Western breakfast and dinner delivery services are provided 24 hours a day. There are no less than 10 types of food delivery, no less than 8 types of beverages, and no less than 6 types of desserts. There are food delivery signs that can be hung outside the door;

w. Provide shoe shine. Serve.

9. Restaurants and Bars

a. The total number of seats is suitable for the guest room reception capacity;

b. There is a Chinese restaurant with reasonable layout and luxurious decoration. . Can provide at least 2 flavors of Chinese food. After dinner, guests can order no earlier than 22:00;

c. There is a coffee shop (simple Western restaurant) with unique characteristics, elegant style and reasonable location. Can provide buffet breakfast and Western-style meals. The coffee shop (or a restaurant) should be open for no less than 18 hours and have clear business hours;

d. Have an appropriate number of private banquet rooms or small banquet halls. Able to provide Chinese and Western banquet services;

e. Have a reasonably located, elegantly decorated, distinctive, independent closed bar;

f. Supervisors, foremen and waiters of restaurants and bars Able to provide services in fluent English. Restaurants and bars can provide services in at least 2 foreign languages ??(English is the required language).

10. Kitchen

a. The location is reasonable and the layout is scientific, ensuring that the food delivery route is short and does not intersect with other public areas;

b. The walls are covered with ceramic tiles, the floors are covered with non-slip materials, and there is a suspended ceiling;

c. The cold dish room and pastry room are independently separated, and there is sufficient air conditioning equipment. There are air disinfection facilities in the cold dish room;

d. The rough processing room is isolated from the operation room, the temperature in the operation room is suitable, and the air-conditioning supply should be more sufficient than in the guest room;

e. Yes. Sufficient cold storage;

f. The dishwashing room is reasonably located;

g. There are special facilities for placing temporary garbage and keep them closed

h. The kitchen and Between the restaurants, there are spring doors that separate entrance and exit for sound insulation, heat insulation and odor insulation;

i. Take effective measures to disinfect mosquitoes, flies, cicadas and other pests.

11. Public *** area

a. There is a parking lot (underground parking lot or parking building);

b. There is sufficient high quality Passenger elevator, the car is elegantly decorated, and there is a service elevator;

c. There are public telephones and local telephone directories;

d. There are public offices for men and women. *Bathroom;

e. There is a shopping mall selling daily travel necessities, tourist souvenirs, handicrafts and other commodities;

f. There is a business center that sells stamps, sends letters, and handles telegrams. , telex, fax, photocopying, international long-distance calls, domestic baggage check-in, film development, etc.

Providing typing and other services;

g. Having a medical clinic;

h. Providing transportation, movie and drama, tour and other ticketing services;

i. Providing market services In-house sightseeing services;

j. There are dedicated emergency power lines and emergency lighting.

12. Selection items (***79 items, at least 28 items)

1. Guest rooms (10 items)

a. Provide visual inquiry services such as bills through audio-visual equipment, and provide voicemail services;

b. Bathrooms have drinking water systems;

c. No less than 50% of guest rooms Bathrooms have separate showers and bathtubs;

d. No less than 50% of guest room bathrooms have separate dry and wet areas (with separate dressing rooms);

e. All suites have separate bathrooms for the owner and Bathroom for visiting guests;

f. There is a business floor where check-in and check-out procedures can be done. There is a business center and resting place for guests on the floor;

g .The guest rooms on the business floor are equipped with equipment for sending and receiving faxes or emails;

h. Provide free in-store wireless paging service to guests;

i. Provide 24h urgent laundry service;

j. Entrusted agency service (golden key service).

2. Restaurants and bars (9 items)

a. There is a lobby bar;

b. There is a professional tea room;

C. There are Western restaurants with reasonable layout, luxurious decoration and elegant style, equipped with special Western kitchens;

d. There are other foreign restaurants besides Western restaurants, equipped with special kitchens;

e. There is a bakery;

f. There is a flavor restaurant;

g. There is a large banquet hall that can accommodate at least 200 people for formal banquets, equipped with a dedicated banquet kitchen. ;

h. There are at least 10 restaurants with different flavors (excluding large and small banquet halls);

i. There are restaurants open 24 hours a day.

3. Business facilities and services (5 items)

a. Provide international Internet services with a transmission rate of not less than 64kbit/s;

b. Closed Telephone rooms (at least 2);

c. Negotiation room (accommodating at least 10 people);

d. Provide translation, interpretation and full-time secretarial services;

e. Library (at least 1,000 books).

4. Conference facilities (item 10)

a. Have a dedicated conference hall that can accommodate at least 200 people, equipped with a cloakroom;

b. Equipped with at least There are 2 small conference rooms;

c. Simultaneous interpretation facilities (at least 4 languages);

d. Telephone conference facilities;

e. There is an on-site video and audio broadcast system;

f. There are computers and computer projectors, ordinary film projectors, slide projectors, video recorders, and file shredders for rent;

g. There are specialized The copy room is equipped with sufficient copy machine equipment;

h. It has modern electronic printing and binding equipment;

i. It has a photographic film developing room;

j .Have an exhibition hall of at least 5,000 square meters.

5. Public facilities and health and entertainment facilities (42 items);

a. Song and dance hall;

b. Karaoke hall or KTV room ( At least 4)

c. Game machine room;

d. Chess and card room;

e. Movie theater;

f. Regular singing and dancing performances;

g. Multi-functional hall, which can provide services such as meetings, buffets, cocktail parties, etc. and also doubles as a singing hall and dance hall;

h. Gym;

i. Massage room;

j. Sauna;

k. Steam bath;

l. Surf bath;

m . Solarium;

n. Indoor swimming pool (water surface area of ??at least 40 square meters);

o. Outdoor swimming pool (water surface area of ??at least 100 square meters);

p. Tennis court;

q. Bowling room (at least 4 lanes);

r. Rock climbing practice room;

s. Squash room;