(1) Before clicking "Confirm Receiving", the buyer can make a refund and return request on the Shopee platform in the following situations:
A. the buyer has not received the goods.
B the buyer receives the wrong product (wrong size, color, category)
C. the buyer receives damaged or defective products.
(2) After the buyer initiates the application, the order will enter Return/Refund, and at the same time, the merchant will receive an email reminder. The seller can click the Respond button to apply for a refund order, and enter the order details interface to check the application reason;
(3) The seller can click Refund to give the buyer a refund, or choose Submit Dispute to Shopee to lodge a dispute with Shopee, and Shopee will intervene.
* Note: The seller needs to complete the Respond operation within the specified time, otherwise the system will automatically agree to apply for a refund to the buyer.
2. Common process of return and refund
1. What should I do if the buyer applies for a partial refund?
Except for the Thailand site, all other sites can refuse to refund after the buyer applies for a refund, and the local customer service is involved in the operation of partial refund, and Thailand does not provide partial refund service for the time being.
2. How do I return the returned packages from each site?
(1) Malaysia site
The package from Malaysian site cannot be returned to Chinese mainland through SLS for the time being, and the seller needs to negotiate with the buyer * * * about the return method and cost sharing before returning the package.
(2) Sites in Taiwan Province, Indonesia, Thailand, Philippines, Singapore and Vietnam.
A. Orders of $20 and above can be returned, but the seller needs to agree, and the seller needs to pay the return freight of $8;
B no return service is provided for orders under $20;
(3) Cash on delivery orders in Taiwan Province, Indonesia, Thailand and Viet Nam sites are rejected by the buyer.
A. For orders of USD 20 or more, at present, the Shopee platform is free of the seller's return fee and returned to the seller free of charge;
B no return service will be provided for orders under $20.