Zhuhai Changlong Member Points Redemption Instructions

1. Members' points can be exchanged for corresponding gifts provided by Chimelong Online by logging in to Chimelong Travel APP or through integral mall, the member area of WeChat applet Chimelong Travel.

★ In order to provide a richer and more diverse experience in using members' points, "integral mall" launched the point+currency mixed payment exchange model on June 15, 2020, and occasionally launched preferential activities such as point exchange, so please pay attention.

2. Chimelong members must improve their membership information and set their passwords before using points to redeem gifts for the first time. Please ensure that the basic information of member information is true and unique. Once the member ID number is saved successfully, it cannot be modified. Please be careful when filling in.

3. From June 24th, 2020, 165438+ Chimelong will register for sale/ticket checking in real-name registration system. When all members use points redemption products (including points full redemption products and points currency mixed payment products) and purchase members' exclusive limited products, the system will enter the member ID information by default for appointment verification.

4. Once the points redemption order is confirmed, it cannot be modified, and subsequent information update will not affect the booked order. Please ensure that the member ID card information is true and valid before redemption;

5. Before each confirmation of redemption, you must check whether the member reservation information (such as mobile phone number and ID number) displayed on the page is correct, and you must enter the member password and redeem it after verification and confirmation; If the information submitted is false or wrong, it will lead to the inability to verify the use of the park after the exchange; If any loss is caused by the untrue or incorrect information submitted, it shall be borne by the member himself;

Note: Members must ensure basic information (including name, ID number, mobile phone number, birthday, brief contact address, gender, etc.). ) Apply for membership and complete the membership information accurately, truly and uniquely. If the above information is not provided or the submitted information is false or incorrect, you may not be able to buy and use our member products and services or enjoy the corresponding membership privileges, and if any loss is caused by the false or incorrect information submitted, the member shall bear it by himself (including but not limited to: unable to enjoy personalized membership service, certain courtesy benefits, unable to order or use products requiring verification of personal data, cancellation of membership, etc. );

Tips: If you have any questions about the update of mobile phone number, the difference of the first-generation ID number or the replacement, please call Changlong customer service hotline at 400-883-0083, extension. 3. During working hours (09:30- 17:30), submit supporting materials according to relevant procedures, so that Chimelong can update them later.

6. Please refer to Chimelong Travel APP- Member Zone-integral mall Real-time Display for the types of points convertible gifts and the required points.

7. When a member redeems a gift, he must select the date of use of the gift, and the selection range shall be subject to the optional date displayed on the redemption page; Every time you redeem a gift, the points in the membership card will be automatically deducted or the corresponding price will be paid. Please read the details of the gift carefully before redemption and determine the use plan in advance.

Note: Some points must be redeemed for gifts at least before 23:59, that is, 0 days before the use date of 65438+;

8. All reward gifts are provided with quotas, so it is recommended to exchange them in advance as soon as possible. The specific exchange situation shall be subject to the system interface display at the time of exchange;

9. Gifts that are successfully redeemed will be sold immediately. Please pay attention to using them in the corresponding parks/hotels according to the date and rules of use. Overdue unused orders will be invalid, and the corresponding points and prices will not be refunded.

65438+

1 1. The points redemption reservation is for members' own use only, including but not limited to special products such as member points redemption, the first 50% interest of ICBC Chimelong Card, exclusive rights and interests of members, housing products, restricted products, etc., and may not be transferred or used for other commercial purposes. If fraud is found in the process of reservation confirmation, the system reserves the right to cancel or modify the reservation regardless of whether the system confirms it or not.

12. Member redemption is considered as agreeing to send the reservation information to the redemption mobile phone through SMS or MMS in the reservation background. The relevant reservation information is private information, please keep it confidential, and the losses caused by personal loss or disclosure of the guests shall be borne by the guests themselves.

13. The process of using the points redemption voucher gift

1) Admission process of ticket products

A. Chinese mainland residents' second-generation identity cards

You don't need to pick up the ticket. After the booking of the admission period is successful, you can directly brush the original valid ID card reserved by members and matched with the order on the day of play, and check the person and ID card to enter the park.

B other types of documents (including passports, Hong Kong and Macao passes, etc.). )

After the reservation period is successful, the purchaser must go to the ticket office of the corresponding park with the member registration information and valid identity documents matching the order, and obtain paper admission tickets (the closing time of the ticket office is usually two hours before the park closes). For details, please refer to the product details page (please keep the tickets properly after taking them out, and once they are lost or damaged, they will not be reported and reissued).

C. Visitors who are unable to check in due to loss, loss, damage or other circumstances should hold other documents with photos and ID numbers, such as electronic or temporary id card, driver's license, social security card, etc. , and verify the identity of the person and card at the corresponding park or circus ticket office to get tickets; If you can't provide or provide an error and the tickets don't match, you won't enter the park. There is no ticket exchange user ID service on site. Please refund the ticket according to the refund standard.

2) Hotel Room+Package Check-in Process

A. Book the tickets included in the Chimelong Hotel Room Package. When booking tickets, the system will automatically bind the tickets of mainland residents' second-generation ID card members in the order information. After registering to enter the park, you can brush the original valid ID card that matches the order, and enter the park after verification of the person and ID card; Other mainland residents holding second-generation ID cards need to hold the original valid ID cards that match the order, and bind them after manual verification at the front desk of the hotel.

B. Members who hold other types of ID cards and check in should go to the ticket center of the corresponding hotel for on-site verification and ticket collection with the original valid ID card that conforms to the order. With the original tickets and ID cards, people, tickets and cards can be trinity verified to enter the park.

C fingerprints or portraits are required for multi-day tickets/multi-park tickets.

3) For other usage rules, please refer to the "integral mall" product redemption details page on the member page.

14. How to use points to redeem hotel room gifts:

1) When a member redeems a point product, the system will automatically bind the member's appointment ID card to make an appointment. On the day of check-in, members must go through the check-in formalities with the original valid ID card;

2) For other usage rules, please refer to the product exchange details page of "Member Page-integral mall".

15. The process of redeeming garden meal coupons with points:

1) When a member redeems a point product, the system will automatically bind the identity certificate reserved by the member to make an appointment. After the redemption is successful, you can query the redemption order through "My Order" and get the electronic certificate in it. You can also get paper tickets at the ticket window of the corresponding park with the order and vouchers (tickets for the same day's use date, tickets for the same day's use date, tickets for the next day and later, and tickets for the same day's use date).

Note: Once the electronic certificate is obtained online and the electronic certificate is generated, it will be regarded as a voucher, and it is impossible to obtain a paper voucher at the park site. If you have already taken the paper ticket, you can't get the electronic ticket.

2) This coupon can be used directly after spending a specified amount in a designated restaurant on a specified use date (special products, special-shaped products and self-service ordering machines are not applicable). This coupon is not redeemable, can't be redeemed for cash, and can't be used together with other types of coupons.

3) Please take care of the ticket after you pick it up. Once lost or damaged, it will not be reported or replaced; For details of the available meal coupons, please refer to the member page-"integral mall" product redemption details page or consult the relevant parks.

16. How to redeem gift points for hotel buffet coupons:

1) Second-generation ID card of Chinese mainland residents.

The system automatically binds the member's appointment ID to make an appointment. Members are required to hold the original valid identity documents in line with the order, obtain paper meal tickets at the hotel self-service ticket vending machine, and eat with the meal tickets;

2) Other certificate types (including passports, Hong Kong and Macao passes, etc.). )

Members are required to hold the original valid ID card in line with the order, and go to the cashier desk or ticketing center (during service hours) of the corresponding hotel cafeteria for on-site verification to obtain paper meal tickets, and eat with the meal tickets.

3) Please take care of the ticket after you pick it up. Once lost or damaged, it will not be reported or replaced; Please refer to the member page-"integral mall" product redemption details page for details on how to use tickets or consult related cafeterias.

17. For more redemption details, please refer to the points redemption page; For more information about the refund and change rules of points redemption products, please refer to the "Booking Instructions" on the product order page.

18. Query of exchange records: You can query the exchange records of the last 6 months through the official WeChat applet of Chimelong official website, the official account of Chimelong Travel/WeChat and Chimelong Travel APP:

Official WeChat applet query: search for the WeChat applet "Changlong Travel" and click "Order" in the menu bar below for self-query;

Official WeChat official account inquiry: Pay attention to the official WeChat account chimelonggroup, click "Air Ticket Reservation" in the menu bar below, and select "My Order" for self-service inquiry;

Chimelong Travel APP Query: Open Chimelong Travel APP, click "My" in the lower right corner menu, and select "My Order" to self-query the corresponding order information (including paid and unpaid orders);

Official website inquiry: log in to Chimelong official website (www. chilong. com), click "Online Reservation" in the upper right corner, and click "Order Inquiry" in the menu bar in the first row for self-service inquiry.

Note: If the above inquiry methods and entrance paths are adjusted, the latest website page shall prevail.