In addition, customers should reply after receiving favorable comments. At the end of the article, a favorable template is attached for your reference.
Bad review reply template
First of all, the taste of the food
1. Sorry! I'm sorry! Not to your taste. This time, knowing that you don't like the taste of XX, we revised the menu in time and added new taste options for you (such as removing hemp, spicy and sour). Remember to choose a new taste option for you next time ~
2. Bow to you! I apologize that you don't like the taste of this store. This store must be changed! Please tell me your taste preference and adjust the taste for your food next time! Please remember to tell me the requirements in the comments ~
Second, the delivery is delayed.
1. Sorry, dear! The delivery is too slow, which affects your meal! I am so angry! The scented rice has already made my brother cool! I won't need this little brother to send me next time. Pick a scud brother and send it to you!
2. Master, I'm sorry! Slow delivery wronged your stomach! Small must be optimized! Immediately negotiate with the platform about distribution, and optimize and improve the in-store dining process! Let the food fly to you in the future!
3. Sorry, dear! Slow delivery makes you hungry! The popularity of this store has led to a large number of customers ordering food today. They are a little busy and they are already expanding their dining scale! In the future, fast eating speed will make you taste delicious food in time!
Third, the packaging problem.
1. Thank you for your feedback and support. I'm very sorry for the inconvenience caused by the packaging problem ~ the store must improve in all aspects! Re-test packaging, choose packaging and optimize delivery! Sorry for your unhappiness again. Your feedback has promoted the development of the store. Wish you a happy life!
2. Sorry, dear! The lunch box we chose is of relatively high quality in the market. The problems you mentioned should be caused by mistakes in the production of lunch boxes. We will coordinate this problem with the manufacturer to avoid the recurrence of such problems!
3. Excuse me! I'm sorry! The problem with spillovers is that we are wrong. This time, it should be caused by bumps in the delivery process. The store will coordinate this issue with the takeaway brother, and the stability of the lunch box will be tested frequently. Please rest assured that you will meet the store next time!
4. Sorry, sorry, the problem of water leakage is that we are wrong. This time, it should be caused by bumps in the delivery process. The store will coordinate this issue with the takeaway brother, and the stability of the lunch box will be tested frequently. Please rest assured that you will meet the store next time!
Fourth, the problem of ingredients.
1 .. Sorry, sir/madam. The store attaches great importance to your feedback on ingredients. The ingredients selected by the store are all purchased on the same day and are absolutely fresh. I hope you can call the store to check this matter and give you a satisfactory result.
2. Excuse me, sir/madam. The problem of ingredients is not only your concern, but also the store attaches great importance to it. People take food as the sky, and chefs take food as their life! I hope I can get in touch with you, and I must blame someone for the problem verification! Thank you for your feedback!
Fifth, the meal was sent wrong.
1. The baby's heart is bitter ~ master! We don't take the wrong pot ~ I hope you can get in touch with the store and send you a substitute!
2. Sorry! I'm sorry! We bear most of the responsibility for the delivery error. Please enjoy the meal sent to you by mistake. I hope I can contact you and the store will make up a correct meal for you!
Sixth, the dinner was missed.
1. I'm very sorry! I sent you a delicious meal! The store will make corresponding compensation for you immediately, and immediately check the delivery process and eliminate the problems. I won't let you down on your food next time!
2. Sorry, my God! I don't know if it is too late to compensate for the missed delivery. Anyway, I hope to make compensation for you and reflect deeply! I hope you can trust the store again, and the store will not live up to your expectations ~
VII. Cost-effectiveness Issues
1. The ingredients used by the store owner ~ The store is refined and optimized ~ The cost is still a bit high, and there is no money during this promotion! Just to pass the delicious food to more people! I hope you can continue to support a conscientious chef like us ~
2. Sorry, dear. The price you mentioned is slightly higher, and the store is extremely sad. The store adheres to the principle of only making high-quality meals, and the ingredients selected are strictly selected. Although I didn't satisfy you this time, I hope you can think of me next time you want to have a good meal.
Eight, missing remarks
1 .. Sorry, Master ~ The bartender was too busy just now, and the cooking was too sloppy, so I didn't see your comments. I will definitely educate him for you in the future, and such problems will be reiterated in the store and strictly put an end to them. I hope everyone has a good mood, please continue to support us!
2. Your Majesty forgave me ~ My little girl was confused for a moment and forgot your instructions ~ I hope you will be lenient and will make contributions ~ Serve your every meal well ~
Nine, the weight is too small
1. Sorry ~ The weight is not enough for you to eat. I'm sorry! Our weight is strictly according to the standard. If you think this quantity is not enough, please write a note next time and we will try our best to increase it for you! I hope to have your continuous support ~
2. Sorry for eating the baby ~ I didn't eat enough ~ Leave me a note next time ~ I'll give you an extra spoon ~ I'll make you full!
Ten, the food is cold (it is cold, this problem should be taken seriously, and the packaging should be replaced appropriately)
1. I am very, very sorry. It’s quite cold today. The hot food we packed for you is not very warm. If you have a microwave oven, can you heat it?
Eat warm food when it is cold and pay attention to your health. Don't catch a cold when it is cold! We will also pay special attention to this problem, and it won't happen again! Next time, we will definitely let you all light up the little stars.
Eleven, there is no reason for bad reviews.
1 .. I'm sorry, dear ~ I made your meal unpleasant, but for what reason are you so dissatisfied ~ I hope you can call us, and we will correct it in time and make compensation in time. Be responsible for handling your feedback at any time ~
2. Oh, my God, what's the matter ~ I hope you can contact our merchant's phone number ~ The store is ultimately responsible for you, and I also hope to get your correction suggestions for the store ~ Thank you for your support!
Hello, dear! Is it because we haven't done enough? We can't satisfy you, and we can't let you light up five little stars. We are deeply sorry! I hope you can call us back and make valuable suggestions. We will definitely take effective measures to improve it. We look forward to your coming to the store again and seeing the changes in our service! thank you
Twelve, malicious bad reviews
1. Come on ~ Please spend more time trying to upgrade your store! Don't hurt your friends any more ~ Give us 1 10,000 bad reviews and we won't give you shop orders!
2. Look at a thousand fingers coldly! Bow your head and be a willing ox! The store will take bad reviews seriously and try to correct them! But I will never bow to professional bad reviewers! Purifying the competitive environment starts with me!
Dear, the taste of our family basically meets the taste of most customers. You can try other styles in the store, which will taste better. However, we will learn from your suggestions and improve them. I hope you're not a colleague who replies to bad reviews. Let's remember to postpone the reply for a day or two as much as possible. Why?
When customers' customers respond well, there will be a message prompt, so that customers will see the message later and re-expose your store, which will increase the chances of customers ordering food. And praise customers. This is a high-quality resource at present. Merchants who know how to make good use of it are very beneficial to evaluate the overall improvement and can compete fairly ~
Like to reply
Correct a point of view of many businesses: it is ok to reply to bad reviews, but not to reply to good reviews.
This is a very wrong approach. Like the reply can make guests feel that the business is a flesh-and-blood person, which can resonate more.
1. Thank you for your approval of the store. Please enjoy your meal. We will continue to work hard! If you have any questions during the meal, you can contact us at any time. We will serve you as soon as possible, thank you!
2. Thank you for choosing XX (store name), and we will continuously improve the quality of products and services! Welcome to visit again. I wish you a happy life and a good mood every day!
Dear, thank you very much for your support and love of our products! We also recently launched a new XX product. We look forward to your next attempt and wish you a happy life!
Thank you for your valuable advice. We will make improvements according to the feedback. I hope you will continue to support us and bring you better products and services! Look forward to your next visit!
Dear customers, thank you for your evaluation and support of our store. When our carefully cooked dishes are affirmed by you, it is our happiest moment! Look forward to your next visit to this store!
6. Thank you for your affirmation and support! Every time you eat, we try our best. We hope to bring you the best dining experience. Make quality with your heart, and we will always be on the road!
7. First-class ingredients make first-class food! No matter how bad the weather is and how long the journey is, we will send you steaming meals. Your praise is our greatest encouragement! We will always bring you the best taste and quality!
Thank you for your support and recognition. The mall will continue to work hard. By the way, the photos are really good. Haha, I look forward to your next visit and wish you a happy life!
10. Wow, I felt better in an instant when I saw my parents' praise in the morning. When I received the love from customers, I felt that my efforts were rewarded, which instantly calmed the discomfort caused by those malicious bad reviews. We will work harder ~
1 1. Dear, it really warms my heart to see your favorable comments. Although some customers will give bad reviews, I am very motivated to see your favorable comments. It is these favorable comments that keep pushing me forward. Welcome to visit next time!
12. I was overjoyed when I saw that my parents liked our products. I can come to the store for dinner when I have time. Internal food is more delicious than takeout ~
13. Seeing parents' praise, Xiao Er felt warm in his heart. That's the best thing Xiao Er has ever heard. Remember to collect the shops at hand, and you won't get lost when you place an order next time ~
14. Thank you very much for your approval. Our home is authentic Chongqing flavor, and the boss is a native of Chongqing. Let everyone taste the most authentic Chongqing flavor is the purpose of this shop. The shop is waiting for the owner to come again ~
15. I dreamed of rave reviews last night, but I didn't expect to get good reviews from my parents today. What take-out wants most is the recognition and praise of customers. I think about it every day and dream at night. Thanks to my support and love, we will be more careful!