Mr. Kang from Changsha sought help from reporters, saying that he was blacklisted by a local cafeteria and asked the cafeteria to give him an explanation. What is the secret behind this?

1. The incident

Mr. Kang is a local anchor. Because he likes to eat, he often goes to the cafeteria to have dinner with friends while live broadcasting. However, in Mr. Kang’s fifth When I came to make a purchase, I was turned away by the waiter, who said that Mr. Kang and his friends had been blacklisted by the boss, and no one was allowed to receive Mr. Kang.

Mr. Kang believed that his consumer rights had been damaged, and since it was a buffet restaurant, he could not refuse service just because he could eat, so he exposed the restaurant to the media and netizens.

2. There are problems with the restaurant’s marketing

The reporter interviewed the restaurant owner and learned that Mr. Kang and his friends are famous local “eating broadcasts” and are known as big eaters. He said that if a group of people came to visit, he would lose several hundred yuan. If things continued like this, he decided not to receive Mr. Kang again.

The reporter also saw Mr. Kang’s consumption scene through video surveillance. Mr. Kang and his group had an amazing amount of food, which was indeed too much for a buffet restaurant. The reporter also explained the key issues to the restaurant owner and believed that the owner There is nothing wrong with claiming that your profits have been damaged, but you must pay attention to the methods, especially for customers like Mr. Kang.

1. It varies from person to person: Many restaurants will set different price standards based on the situation of the guests. Children who eat less will be charged half price or child price. For anchors like Mr. Kang, This rule also applies. After all, it is a personal restaurant and not a welfare department. It can set consumer prices for special groups, which must be understandable to other consumers.

2. Formulate relevant rules: In the video, Mr. Kang and others directly carried away the plates and basins of the dishes, which not only burdened the merchants, but also caused inconvenience to other consumers. Corresponding regulations should indeed be introduced Rules to regulate dining etiquette.

The boss also said that the reporter’s proposal was very good and he would promote it as soon as possible to provide suitable services for Mr. Kang and others.

3. Mutual understanding

In fact, many netizens think that Mr. Kang’s behavior of being friendly to friends is not appropriate. He knows that he can eat at the buffet and spend money. This kind of greedy mentality is too much. Obviously, now that prices are rising, it is not easy for store owners. They cannot cause such big losses to merchants just because of their own interests, and they should not use public opinion to morally kidnap restaurant owners. Afterwards, Mr. Kang also said that he would constrain consumption behavior.