RT-Mart's complaint hotline headquarters is 021-31078998.

If the solution is fruitless, you can call 12315 to make a complaint and report. You need to call during working hours on weekdays.

The materials submitted should include the following contents, which are basic information about both parties, the time and place when the damage occurred, the process and negotiation status, relevant evidence, and clear and specific demands.

The processing process of 12315 is: 1. Consumers call 12315 to lodge a complaint; 2. The 12315 center adopts a registration diversion mode for registration; 3. The acceptance of consumer complaints shall be based on the factual basis of the complaint, relevant demands and reasons, etc.

A decision on acceptance or rejection shall be made within 7 working days from the date of complaint materials; 4. For accepted consumer complaints, mediation shall be terminated within 7 working days from the date of receipt of the complaint letter.

RT-Mart introduces fresh fruits, vegetables, aquatic products and other items, as well as bright and bright decoration effects, reliable and fashionable products such as daily necessities and clothing, and reliable brand selection.

Taking advantage of Auchan Group's global joint procurement advantage, it has greatly improved the variety and quality of products, and at the same time saved customers more money. In 2001, it added imported and self-operated products.

The spacious, bright and modern shopping environment has a simple shopping route in the shape of "Feng". The vertical line in the middle of the word "Feng" is the main road, the horizontal line is the product division, and the product types are clearly marked.

It has set up a food court, theme restaurants, boutique counters, shopping streets, and a "children's paradise" to allow customers to enjoy more diverse leisure time after shopping.

Some branches have specially planned pharmacies, post offices, convenience stores and car tire repair stations based on the living habits of local customers to provide more considerate and convenient life services.