In the workplace, you may encounter colleagues like this:

They have bad tempers, are too emotional, and sometimes even get angry at you because of trivial things.

In the face of this situation, we must not retaliate in kind. Because when a person is angry, no matter what you say to him, his instinctive reaction is to resist.

The best way is to first ensure that your state is stable, and you can try to devote all your attention to finding high-frequency words in the other party's speech. With this method of observation, you can calmly analyze the other party's real pressure points and find ways to deal with them.

Speaking from the other person’s perspective

The so-called speaking from the other person’s perspective is to let the other person know that we can see and understand him by restating the other person’s current situation, so as to relieve emotions. Purpose.

There may be many people who feel that even if it is their own fault, they should not keep their posture too low, otherwise they will lose face.

But in fact, when we face an angry person, the correct attitude is never to stand on the opposite side, but to find ways to be on the same side with him. Because anger often comes from helplessness and helplessness. If you can take the initiative to stand with him, it means that he will have one less opponent and one more teammate, and the previous anger will gradually subside.

Focus on solving the problem

Generally speaking, when we speak from the other person’s perspective, the other person’s anger should disappear quickly.

But there are also special situations. For example, the other party likes to be more serious, is always unreasonable, and even often attacks others with words. At this time, we must take action to proactively intercept the opponent's attack.

During the whole process, we used an impeccable attitude to bring the dialogue to the level of problem solving, thereby reducing the possibility of the conflict escalating between the two parties, and at the same time showing our professionalism. sex.