Users who complete transactions through Douyin Store can evaluate the order within the specified time, and merchants can also respond to positive or negative reviews. However, Douyin’s product evaluation and reply functions are not something that users and consumers can abuse.

You must follow the platform’s regulations. Let’s take a look at the management rules for product evaluation and replies.

1. After a Douyin order is completed, what are the timeliness requirements for user reviews?

Douyin users can evaluate the order for the first time within 60 days after the order is completed, and follow up the evaluation 30 days after the first evaluation.

2. Can users modify the evaluation content and ratings?

Deletion is not supported after the order is evaluated, but within 30 days after the first evaluation, consumers can modify the order rating. Modification is not supported after the expiration date.

3. After Douyin completes a transaction, what are the requirements for merchants to respond to reviews?

(1) Timeliness requirement: If the user makes an evaluation or additional comment within 90 days from the date of confirmation of receipt, the merchant can reply to the evaluation or additional comment. Each review (including corresponding additional comments) can be replied to at most once.

(2) Selection requirements: If there are multiple transactions between the same users and merchants every 60 days, only the first three transactions will be used for order scoring.

4. How will Douyin store handle abnormal comments or replies?

(1) Reviewer handling: The platform has the right to block or delete malicious reviews, and, depending on the circumstances, take measures against reviewers such as blocking review content, restricting reviews, restricting purchases, and

closing accounts. and other treatment measures.

(2) Handling of illegal merchants: For merchants who make malicious comments, induce positive reviews, post abnormal replies and other illegal behaviors, in addition to handling the generated comments or replies accordingly, the platform has the right to take measures against merchants and stores depending on the situation. Products are removed from the shelves, new additions are prohibited, cash withdrawals are prohibited, deposits are deducted, and stores are closed.

5. How to distribute goods to the store

You can use the Douyin service market’s Douyin loading assistant to distribute goods to the store with one click, improving the efficiency of sellers’ distribution, especially Newly opened store.