Shenyang Railway Customer Service Center: 24-1236. As an important window for railway service customers, 1236 will integrate passenger and freight transportation information of the whole railway, and provide passenger and freight transportation business and public information inquiry service for social and railway customers.

From December 1st, 214, the pre-sale period of railway Internet ticketing and telephone booking was extended from 2 days to 6 days.

From July 17th, 217, passengers who take the G and D prefix trains can book meals on the train and outside the station in advance through the 1236 website or the client. At the same time, if you buy tickets by telephone, station window, point of sale, ticket vending machine and other means, you can also log in to the 1236 website or mobile client, select "Ordering Service" from the homepage, and after entering the train number and contact information, you can also order food, and you can realize fast payment through WeChat and Alipay.

Extended information:

1236 delivery service submission and inquiry

1. Demand submission

The customer directly calls the Railway Bureau at 1236, and according to the voice prompt, selects "2 freight service" and then "1 I want to deliver the manual service" to directly submit the delivery demand to the railway customer service staff. After the demand is confirmed, the customer service staff informs the customer of the inquiry code for subsequent business handling and status inquiry.

2. results inquiry

customers can call 1236 customer service telephone, provide the customer service staff with the inquiry code and mobile phone number, and inquire about the business handling. You can also check the business handling status and cargo trajectory through the "I want to deliver" page of the freight e-commerce system of the Railway Bureau. When inquiring, you only need to fill in the inquiry code and mobile phone number.

China Railway 1236- Customer Service Phone of Customer Service Center

China Railway 1236- How to handle the delivery by calling 1236 customer service phone

Baidu Encyclopedia -1236.