The work summary year of the Property Management Center is a year in which the head office seeks reform, and it is also a year in which the head office develops rapidly.

Over the past year, in accordance with the work goals and requirements of "quality, reform, and development" proposed by the head office at the beginning of the year, and under the care of the head office leaders, all employees of the Property Management Center have united as one, worked hard, worked hard, and constantly innovated, further improving their performance.

The property management center has achieved certain results in its management and service quality. The work of the year is now summarized as follows: 1. Brand building The property management center always regards improving the quality of property management services as the first choice goal of the center's operation, and adheres to the "dedication" of the head office.

The tenet of enrolling in school, serving with integrity, providing effective guarantee, and pursuing excellence.

Since the beginning of this year, the center has begun to build the brand effect of the property management center as "first time, first service" and improve the operational efficiency and competitiveness of the property management center.

(1) Implementation of the ISO quality management system The property management center always implements the ISO9000 quality management system, implements the requirements of the head office's "Quality Year", insists on 1-2 property quality cross-checks per month, reports, implements improvement work, formulates and implements

Developed the "Quality Service Plan" and "Safety Red May Service Plan".

In addition, the management system documents have been partially modified in accordance with ISO quality management requirements.

(2) Form a quality system "service-oriented, customer first" centered on customer satisfaction. In this year's work, the Property Management Center focused on strengthening communication with owners and users, and mainly did the following work: 1. Actively

Contact the office units of each teaching building and office building to carry out daily property management work and other temporarily assigned surprise tasks to ensure the normal teaching and office order of each building and office building.

Such as assisting the Academic Affairs Office in various student examinations and the National English Band 4 and Band 6 examinations, cooperating with the State-owned Assets Office and the Graduate School to transport 1,000 sets of desks and chairs from the fifth and sixth floor classrooms of Mingde Building, and cooperating with school functional departments to hold

Mao Yisheng Foundation Award Ceremony, Welcome Venue, Red Song Venue Layout and Surrounding Environment Layout, etc.

2. In case of emergency and important situations, post warm reminders in a timely manner, and insist on posting blackboards and blackboards in the family area in a timely manner; such as New Year's Day, Spring Festival, Labor Day, 60th Anniversary and other special blackboards and blackboards against influenza A, etc.

3. Organize the "November 18th Logistics Corporation Property Customer Service Contact Reception Day" event, issue "Jiaotong University Property Safety and Quality Service Card", and widely solicit opinions and suggestions from family area owners on property services; post service contact numbers to facilitate everyone in the first place.

Contact the Property Management Center as soon as possible to handle relevant matters, and strive to make all teachers, students and employees of the school satisfied and assured.

2. Internal daily management work (1) In terms of personnel quality, in order to improve the operational efficiency and core competitiveness of the Property Management Center, at the beginning of this year, the Property Management Center formulated a series of training plans, actively carried out various knowledge training, and strived to improve the quality of employees.

Comprehensive quality and service quality.

Training is divided into two categories, one is training for ordinary employees, and the other is training for management cadres.

Employee training includes: using weekly morning meetings of each department to train employees on their qualities, etiquette, skills and quality requirements. The training content mainly includes corporate culture training, professional and technical training, etc.; the training for management cadres mainly focuses on the new version

The "Chongqing Property Management Regulations" and the new version of "GB/T19001--2008" quality management standards were launched.

Through training, the comprehensive quality of employees has been improved, their work attitudes have been improved, employees' unity and cooperation have been stimulated, and service quality has been greatly improved.

(2) Security In 2009, under the correct leadership of the head office, all members of the Security Department adhered to the purpose of serving the normal teaching and scientific research order of the school and the safety of life and property of teachers and students, strengthened comprehensive management of the school campus, and utilized

Various publicity and education methods, existing property management regulations, internal security regulations of the head office, and property rights laws have given full play to the favorable conditions of "human defense, technical defense, and group defense" for security, and comprehensively maintained the security of people, vehicles, and

Regarding the safety of things, the specific work is as follows: 1. Based on the "safety, quality, development" idea proposed by the head office as the starting point, and combined with the specific work of the Security Department as the actual focus, strengthen the management of people, vehicles, and things on the campus.

2. Develop a gate management system to register visitors and items in and out, and implement a "one vehicle, one pole, one certificate" release system for vehicles.

3. Strengthen the patrol scope of the entire area. Team members conduct cross patrols during the day and set up posts for control in each area from time to time.

Patrols will be carried out in different time periods at night, subject to seasonal changes.

Team members conduct patrols in batches to nip problems in the bud.

4. Strengthen safety inspections of all fire protection facilities and equipment on campus.

Achieve a high sense of responsibility of "prevention first, combining prevention and fire prevention, hidden dangers are more dangerous than open flames, and responsibilities are heavier than Mount Tai".

(3) Cleaning and environmental sanitation 1. Always comply with the requirements of the ISO quality management system, adhere to the "Cleaning Quality Inspection Monthly Report" to strictly assess each area of ??responsibility item by item, and basically complete various tasks assigned by the head office

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