Tianwaitian Restaurant has finally changed hands. I think it's only a matter of time, because they don't know how to serve at all. A small restaurant in Xinjiang, which was very popular on the edge of wanda plaza, also closed, which was predictable long ago, because they didn't know how to treat customers. Somehow, unconsciously, the "Chengdu snacks" on the street were changed to the rule of collecting money before serving, which made many customers very unaccustomed. They explained that they were fast food, so they collected money first. It seems that they are the same as McDonald's. Do they have the posture and ability to do this? Many guys in street shops or food delivery shops often appear in front of customers with food in one hand and cigarettes in the other. They don't know that they are working and serving now. In my opinion, most restaurants in China don't know how to serve. What's more, they are engaged in the service industry but don't know what service is. This is the main blind spot of China restaurants. There are three main types of restaurants nowadays. A kind of shop for educated people is mainly reflected in two levels: the decoration of the store has a theme and culture. There is a service culture in the store. This is mainly reflected in some high-end stores. The second pattern is that there are no educated shops, mostly small and medium-sized shops, which just sell rice to customers, and there is no management in the service process of ordering and serving food. Third, the tea restaurants imported from Hong Kong and Taiwan have improved in environment, culture and service, but in terms of food service, they are simply putting on a show, which forms two contrasts with small restaurants in the mainland. One is content without service, and the other is content without service. Indifferent to demand: Only when customers ask for meal paper will they give it. In fact, restaurants like "Tianwaitian" should know how to serve, at least the size of each of their stores should have. Their hostess is enthusiastic, and the menu is good, but they really don't know how to meet the needs of customers, or they have no service for you. For example, they have a meal order service. I often eat one of their noodles many times, such as steamed dumplings, tomatoes, and a bowl of 6 yuan, which is not bad. We have eaten almost all their dishes, but the impression of this noodle is not bad. As long as we don't go upstairs, we often order takeout. Later, they may see that customers love this noodle too much, so they modified it. First, make the noodle bowl smaller, and when delivering takeout, change the original way of sending it in a bowl to the way of using a fast food box. After this change, this noodle can't be eaten, and the taste of noodles has all changed. Later, it was no longer necessary for us to eat in this restaurant.