On August 28th, it was reported that flies were eaten in takeout, and it was found that the catering service license of the merchant had expired for 4 months, but the merchant was still open after being complained.

The catering service license is still open

At 5: 3 p.m. on August 26th, Xiao Dai, a sophomore in Chang 'an Campus of Northwest University, ordered a fried chicken rice at a shop named "1942 Spicy Fried Chicken Rice" on the platform of Hungry, and paid it to 12 yuan. He received the takeaway at 6: p.m. that day. "I was eating when I saw a fly in my rice, and I felt sick at once. After that, I called the store to report that the store said that I would return this order without any apology. " Xiao Dai said.

at 7 o'clock that night, Xiao Dai complained about the merchant on the platform of Hungry. The screenshot of the conversation provided by Xiao Dai showed that the customer service replied: at most, you can only apply for a 12 yuan red envelope without threshold.

"I only paid for 12 yuan's red envelope, and I didn't say anything about dealing with the merchants. I also saw a lot of bad reviews in the comments. Not only did I eat flies alone, but I also found that its catering service license expired for 4 months. " Xiao Dai said. At 8 o'clock that night, Xiao Dai edited these questions into Weibo and sent them to upload, and reminded the hungry official Weibo to check them. At 9 o'clock in the evening, when he was hungry, the official Weibo replied to him in a private letter, and asked his phone number and ID number, saying that he would help him apply for food safety insurance.

Later, when I was hungry, the customer service contacted Xiao Dai. "When they called me, they said they would apply for insurance for my claim, and they didn't say how to deal with the store. I also reflected to them the problem that the license expired later. They said that they would deal with the merchant, but now the merchant is still in normal business. "

Hungry:

If the report is true, businesses will be closed

Yesterday, the media found on the Hungry Platform that "1942 Spicy Fried Chicken Rice" can still be ordered for take-away. In its store comments, on July 29th, a customer commented that "there are flies, and the food delivery is slow".

At the same time, on the business qualification page of this merchant displayed on the Hungry Platform, the validity period of the uploaded catering service license is from April 3, 215 to April 29, 218, which has expired for nearly 4 months, and the unit name on the license is Heimu Coffee Shop in Chang 'an District, Xi 'an (address: Guo Du Wen Yuan South Road, Chang 'an District, Xi 'an), which is inconsistent with the store name on the platform.

Yesterday afternoon, the media contacted the Hungry Customer Service Hotline, and the staff said that the situation had been recorded and reflected. "Please ask the customer service hotline for the specific processing progress. The insurance compensation for Xiao Dai has arrived. The record shows that at 9: pm on August 26, the insurance compensation amount 48 yuan has arrived in Mr. Dai's account, and there is also a voucher for 12 yuan. "

when inquiring about the processing progress to the merchant's customer service hotline, the staff replied that a complaint has been made to the merchant, and a certain credit score will be deducted from the merchant, which will directly affect the income of the merchant.

why is the catering service license still open after it expires? The staff member said that no complaints about the expiration of the license have been received before, which will be reflected to the marketing manager for verification. If there is a problem, the platform will suspend business and impose penalties on the merchants. At the same time, the store is required to re-certify its business qualifications. If it is not re-certified, it will be rectified and off the platform. Because the staff need to verify the information, they will generally reply to the consumer's processing results within 3 working days.