Chapter 1: Summary of the work of reception department Dear leaders and colleagues,

Now I will briefly report my work in 20XX as follows. Please criticize and correct me.

Since 20XX, under the correct leadership of the Secretariat of the State Party Committee, the Secretary-General of the State Reception Office and all the deputy directors, all the comrades in the reception department have obeyed the work arrangement, earnestly performed their duties, adhered to the working purpose of being warm and thoughtful, civilized and thrifty, standardized and orderly, done a good job in all reception work, and successfully completed all the objectives and tasks.

First, persist in learning and education, and constantly strengthen the capacity building of receptionists.

1. Adhere to the working concept of "scientific reception and standardized reception". All departments insist on using Scientific Outlook on Development to guide the reception work, firmly establish political consciousness, overall situation consciousness and responsibility consciousness in the reception, further emancipate the mind, change the reception concept, constantly innovate the reception methods, and comprehensively improve the reception level. In 20XX, the undergraduate department took the year of style construction as an opportunity to study political theory unremittingly. The combination of regular or irregular study, collective study or individual study, centralized counseling or individual self-study has been adopted to continuously strengthen the study of political theory and take notes, which has improved the ideological and political theory literacy of departmental cadres.

2. Strive to improve ideological theory and business skills. Since the beginning of this year, while doing a good job in studying the party's important ideology and theory, we have increased the education and training of reception business knowledge.

Training intensity. While strengthening the study of reception rules and regulations and the local social and economic situation, we actively increase the study of reception business knowledge. We have absorbed nutrition from the magazine receiving work subscribed by our unit, and purchased CDs and series such as Complete Works of China Walquling, Entering Linxia, Linxia Tourism, and Nutrition Matching of Fresh Vegetables, and actively collected and sorted out the political, economic, cultural, scenic and food materials of our state. At the same time, we actively encourage everyone to strengthen the study and accumulation of knowledge in all aspects, not only to be satisfied with reception, but to lay a good foundation for their own development in the future and accumulate stamina. The third issue of Hezhou Magazine published the poems of departmental cadres in 20XX.

Two, around the center, the successful completion of all kinds of reception tasks, honesty and self-discipline.

1, reception work.

Since 20XX, under the direct guidance of the Secretariat of the State Party Committee and the leaders of the reception office, our department has jumped out of the thinking mode of "just receiving", strived to innovate the reception theory and method, established the window consciousness, opening consciousness and dedication consciousness that reception work should have, and completed all reception work seriously, meticulously, thoughtfully and with high standards. According to statistics, this year, foreign guests, national ministries and commissions, provincial and ministerial leaders, and prefectural leaders were mainly received 145 batches, and received 1643 person-times. Among them, we assisted the Women's Federation of the State to hold the on-the-spot meeting of the whole province, assisted the State Committee to hold a tea party to celebrate "August 1st", assisted dongxiang county to hold the annual observation meeting on the construction of Quanzhou's style, and was responsible for hosting the work meetings and banquets such as the completion ceremony of Lin Kang Expressway, with a total of XX02 participants.

2. Strengthen the supervision and guidance of hotels.

In the reception work, the hotel is the implementation, execution and operation unit of the service, which directly affects the reception effect. To this end, we actively coordinate with the hotel and strengthen the supervision and guidance of the hotel. On the one hand, we negotiate with the hotel in time to determine the relevant reception procedures and standards, make good preparations for reception, and ensure the smooth completion of reception tasks; On the other hand, in order to make the reception system serious and save the reception expenses, we re-examined the prices of hotels and guesthouses according to some problems exposed in previous receptions, such as arbitrarily raising the prices of dishes and high prices of drinks, and made detailed provisions on the flower arrangement standards of restaurants, venues and rooms, which enhanced the operability of reception and effectively prevented waste in the reception process. The best receiving effect is achieved at the lowest cost. At the same time, in view of the uneven service level of service personnel, after reporting to the leaders, the department employees were arranged to contact and communicate with Linxia Vocational Training Center as training lecturers, and 27 employees of Linxia Hotel were trained off-the-job, which achieved good results.

3. Other jobs.

Under the correct leadership of the leaders of the reception office, the undergraduate department assisted and guided the relevant units to do a good job in reception while earnestly completing their own work, which was well received by leaders at all levels and guests. We also record and sort out the personal information and living habits of important guests in real time, and file them together with reception plans, reception manuals, banquet menus, etc. , and the implementation of dual management of microcomputer and manual, convenient for future search, and lay the foundation for the next targeted personalized service and good reception work.

4. Integrity and self-discipline.

Firmly establish the idea of frugal reception, strictly abide by various rules and regulations such as financial discipline, property management, material procurement, etc., always be strict with yourself, consciously do not take what you shouldn't take, don't want what you shouldn't want, and be an honest and upright person. Over the past year, there has been no dishonest person or thing, which has promoted the in-depth development of the party's work style and clean government construction in the reception department. Over the past year, under the correct leadership of the Secretariat of the State Party Committee and the leaders of the State Reception Office, and with the strong support of cadres and workers from other departments, the reception department has made certain achievements, but there is still a certain gap with the expectations and requirements of the leaders, which can not fully meet the changing needs of reception work. In the future, we will, as always, adhere to scientific development while paying close attention to our own construction, comprehensively improve the reception service level, and better serve the economic and social development of our state.

Three. Working ideas for 20XX years

In 20XX, Reception Section 1 will work in the following aspects.

1, change ideas to serve the overall situation.

Reception work must firmly establish the consciousness of serving the overall situation of development. At present, our state is in an important period of seizing opportunities and struggling to rise. The speed of economic and social development in Quanzhou has obviously accelerated, and friends and relatives from all over the country have poured in. This puts higher demands on our reception work. We must further emancipate our minds, broaden our horizons, change the traditional concept of reception, think about problems and carry out work from the height of fully promoting Linxia's economic and social development, and show Linxia's good investment environment and the external image of Linxia people who are sincere, friendly and cooperative through serious, active, enthusiastic and meticulous reception services. At the same time, we also

It is necessary to make full use of the convenience and advantages of the nature of work, take reception work as an important way to expand opening up and foreign exchanges, expand and extend the reception work chain, and provide multi-angle, all-round and valuable services for the economic and social development of Quanzhou.

2. Expand the extension of reception services.

First, in accordance with the requirements of the leadership, do a good job in service, resolutely complete the tasks assigned by the leadership, and fully cooperate with the leadership to complete the reception activities. Secondly, according to the characteristics and special services of the guests, we will properly arrange the itinerary for the guests, create a strong reception atmosphere, and make every guest feel at home. For example, when we receive important events and guests, we can make service guides, room greeting cards, flower cards, gift cards, dining seat cards, meeting seat cards and so on. According to the regulations, provide comprehensive and thoughtful services for guests. Third, take reception as the medium and actively cooperate with external publicity. Whenever a guest goes to a place, the first contact is reception. Through the reception window, he can learn about the local social situation and customs. With the help of our work advantages, we try our best to actively publicize the place, and publicize Linxia while doing a good job in reception.

In order to do a good job in reception throughout the year, we continue to follow the working idea of "learning reception, harmonious reception and dynamic reception", pay close attention to improving the quality of the reception team, persist in starting with system norms, constantly innovate working methods, and strive to make the reception work run on an institutionalized and standardized track.

Chapter II: Summary of Reception Office Work 20XX Summary of Reception Office Work 20XX is the first year of "Twelfth Five-Year Plan" in China, and it is also the year of changing the Party Congress in our city. Over the past year, under the leadership of the Municipal Party Committee and the Municipal Government, the Reception Office has adhered to the spirit of the 12th Party Congress, conscientiously implemented the Scientific Outlook on Development, and successfully completed various reception tasks with serving the central work of the city as the starting point and the foothold. A total of 663 batches of guests were received throughout the year, with a total of XX488 person-times, including 2326 person-times of provincial and ministerial leaders in 89 batches. 24 batches of 998 person-days of party and government delegations; There were 58 batches of 3350 person-times in the conference group, including 892 person-times at provincial level or above 13, XX30 person-times at municipal level 18 and 22 person-times at regional level 148 1 person-time. Overseas investigation and investment promotion in 6 batches with 254 people. It is characterized by many high-level leaders' visits, large-scale meetings, many party and government organizations and many important businessmen. The work of the past year is summarized as follows, and the preliminary ideas for the work of the new year are put forward.

First, the annual work review

1. Based on the overall political situation, be highly responsible for the reception of major government affairs.

Completing major government affairs reception is the primary task of doing a good job in reception. In the past year, Chinese People's Political Consultative Conference Vice Chairman Abulati Abdurexiti, former the National People's Congress Standing Committee (NPCSC) Vice Chairman Cao Zhi and the Supreme People's Procuratorate Attorney General Cao Zhiming visited our city for investigation. Provincial and ministerial leaders include XXXX, Vice Minister of Propaganda Department of the CPC Central Committee, Wang Shiming, Director of the Civilization Office of the Central Committee, Xu, Minister of Land and Resources, Minister of Health, Xu, Political Commissar of the Chinese People's Armed Police Force, Yu Guangzhou, Director of the General Administration of Customs, Sun Yibiao, Vice Minister of Commerce Wang Chao, Sun Yafu, Deputy Director of the Taiwan Affairs Office, Vice Minister of Environmental Protection, Vice Minister of Industry and Information Technology Su Bo, former Deputy Chief of Staff of the People's Liberation Army, Deputy Secretary of the Provincial Party Committee, Governor Li, Standing Committee of the Provincial

On the one hand, these leaders' visits to our city are conducive to guiding our city to carry out its work better; On the other hand, it is conducive to summarizing and popularizing the successful experiences and practices of our city and expanding our external influence. Therefore, when receiving the reception task, we should not only understand the purpose of the superior leaders' inspection, but also grasp the reception intention of the leaders of our city, so as to rationally plan the visit points, scientifically arrange the inspection routes and formulate feasible activity plans; Each task is headed by the director and deputy director personally, equipped with experienced reception backbones, coordinating logistics work such as accommodation, vehicles, welcoming and security, and ensuring the smooth progress of major government affairs reception work; After the task, we timely summarized and filed all the information formed in the actual reception process, which laid the foundation for better reception work in the future. Due to the attention of the leaders and the careful work of our staff, the major government reception tasks throughout the year were successfully completed and affirmed by the leaders.

The second is to take economic construction as the center and warmly serve various business receptions.

With the rapid economic and social development of our city, a large number of economic and trade activities and coordination among a large number of economic entities have become an important part of official reception. In these reception services, our office actively expands the reception function and actively connects with comprehensive departments such as economy, social undertakings and culture and enterprises and institutions, so that the reception work can win the understanding and support of higher authorities. Since the beginning of this year, my office has received important customers including Zeng Nan, Chairman and CEO of CSG, Zheng Chonghua, founder and chairman of Zhong Da Electronics, Zhang Genfa, founder of Lianchang Electronics, Zhu Gongshan, Chairman of GCL Group, and Zhang Yuliang, Chairman and President of Greenland Group. The main projects of this service contract include GCL power battery project, the cooperative development project between Suzhou Green Center and Binhu New City, and the in-depth cooperation project between our city and Zhejiang University. The main business activities include 20XX Wujiang Economic and Trade Fair, Wujiang (Beijing, Shenzhen) Modern Service Industry Promotion Conference, Wujiang (Shanghai) Transformation and Upgrading Investment Briefing, etc. Large-scale regional conferences include the 8th Regional Cultural Linkage and the 2nd Beijing-Hangzhou Grand Canal (Jiangsu) Culture and Art Festival, the inauguration ceremony of the secretariat of the International Organization for Standardization/Textile Technical Committee/Dyeing Textiles and Dyes Experimental Sub-committee, the investigation of the filament manufacturing group of China Textile Industry Association in our city, the provincial legislative work forum, the review and acceptance of environmental protection model cities, the provincial public security fire control work conference, the 17th China International Chemical Fiber Conference (20XX Wujiang) and so on. 20th anniversary celebration of Hengtong Group, listing activities of Del Home, etc. In the reception of these business activities and large-scale conferences, our office has demonstrated the superior and comfortable investment environment of our city through warm and thoughtful service; On the other hand, the merchants felt the enthusiasm and sincerity of Wujiang people, which enabled the activities to be completed in an orderly and smooth manner.

The third is to make use of the advantages of resources to create double satisfaction in visiting China.

One of the essential characteristics of reception work is that the official reception subject can mobilize a wide range of social resources according to needs to ensure the realization of reception objectives. As the main implementer of the reception work, the reception office should give full play to its resource advantages, play a role as a link and build a bridge of friendship. This year, there are not only neighboring brother counties and cities, but also sister counties and cities paired with our city and other counties and cities from all over the country. Throughout the year, the cities visited and studied by party and government delegations in our city are: Xiangcheng District, Zhangjiagang City, Wujin District, Jiangyin City, Yixing City and Suqian City, and other provinces are: Nanxun District, Tongxiang City, Cixi City, Jingyan County of Sichuan Province, Lujiang County of Anhui Province, Laixi City, Yantai City, Gaoming District, Foshan City of Guangdong Province and Linyi County of Shanxi Province. Each party and government delegation's visit should not only make arrangements for welcome and accommodation, but also arrange the layout of visiting points, discussion and exchange meetings, and also involve communication with relevant departments. For the reception work of the party and government delegations, our office will dock in advance, learn more about the intention of visiting, make a reception draft for the city leaders to review in combination with the specific economic and social development of our city, and communicate with the visiting units in time. In the specific reception process, our office sent main leaders to accompany the on-site coordination, and arranged a number of receptionists to serve in the background to cope with various changes and solve various problems in the bud. At the same time, the party and government delegation of our city also took the opportunity to study in the surrounding counties and cities. During the year, party and government delegations from our city visited Siyang, Changshu, Zhangjiagang, Shaoxing, Xiaoshan, Xiuzhou and other surrounding counties and cities. Before the visit, our office sent the backbone to "act as an advance station", made a request with the reception unit, carefully arranged the itinerary of the activities, and guided the party and government delegations in our city to ensure zero mistakes in the activities.

Fourth, do a good job in internal coordination and create a harmonious and United working atmosphere.

Completing every reception service requires not only the hard work of front-line comrades, but also the close cooperation of comrades in all departments of the office. The arrangement of various studies, the printing of reception plans, the standardized filing of reception materials, the collection and supply of various gifts, the delivery of leadership instructions and various letters, the handling of accounts, and the arrangement of reception vehicles are all inseparable from the obscure support of secretarial comrades. As the main place to entertain guests, the reception center undertakes a lot of reception tasks. At the same time, it also undertakes certain material adjustment tasks. Arrange guests to dine in the reception center, so that front-line staff feel "three reassurances." First of all, the raw materials and taste of the dishes are guaranteed; Second, the service attitude is assured; The third is to ensure that the leaders are in place on time, which relieves many worries of front-line receptionists. Comrades who work in the reception line are all proud of the collective, regardless of the hard work, taking advantage of the opportunity to visit and exchange abroad.

Adhere to the method of combining theoretical knowledge with practice and strengthen the improvement of one's own quality. Thanks to the cooperation and support between various departments and the unity and enterprising of comrades, the reception office has established a good unit image among municipal organs.

II. 20XX Work Plan

Continue to carry forward the spirit of selfless dedication

In the past year, all the comrades in the reception office not only worked overtime, but also often gave up the opportunity to reunite with family and friends on weekends and holidays. In the new year, all receptionists should continue to call people when the task comes, pick them up at the beginning of the task, have people at all times during the task, and give them away at the end of the task, not afraid of hardship and fatigue, and make new contributions to Wujiang's reception cause.

The second is to further improve the quality of reception staff.

Reception is the first window and the first image. Reception is productive, reception is no small matter, and it adheres to the idea that reception serves economic development. In the face of the increasingly heavy reception tasks in our city, the reception batch, reception level and reception specifications are improving day by day. It is necessary for our reception staff to improve the reception level to meet the requirements of the leaders, keep up with the pace of the development of the situation, satisfy the guests and motivate themselves.

In the new year, our office will improve the reception level and the comprehensive quality of the reception staff by means of "please come in and go out". "Please come in" means asking the leaders of the reception department at a higher level to give lectures on business knowledge and work experience, especially the problems and situations encountered in the work, to all the reception staff of our bureau, reception bases and visiting points. How to deal with them skillfully and reasonably will not affect the smooth completion of the whole reception work. "Going out" refers to going out in spare time to learn and communicate with brother units and learn their advanced experience without receiving tasks. Only by seeing more, learning more and thinking more can our reception work be innovative and help improve our reception level. In addition, our reception staff should also pay attention to strengthening their studies and strive to broaden their knowledge. Not only should we be familiar with the urban situation and the general situation of urban economic and social development, but we should also know the knowledge of historical geography, humanistic philosophy, art and religion, security, medical care, catering and so on, so that every receptionist can become a combatant and organizer who can handle affairs, can handle affairs and do good things.

The third is to strengthen the guidance and cultivation of the reception base.

Over the past year, the city reception center and Wujiang Hotel have undertaken a large reception task, and their performance is obvious to all. However, there is still a big gap between other hotels (hotels) in the city and the requirements and standards of official reception, such as inadequate staffing, incomplete hardware facilities and irregular reception operation. In the new year, it is necessary to increase the guidance and assistance to the major hotels (hotels) in the city, implement the method that each director has his own responsibilities, and guide them to handle reception tasks scientifically and standardly; At the same time, it is necessary to expand the scope of the reception base and cultivate its rapid growth. The fourth is to show the reception features and highlights.

Only special reception can surprise you. Whether the reception in a place can leave a deep impression on guests does not lie in winning people's hearts with luxury and extravagance. Especially in government reception, special reception is an effective way to "spend the least money and do the most affordable thing". Every place has different local characteristics and ethnic customs, and "everyone has curiosity". Showing local differences and implementing personalized service can just meet the novel psychological characteristics of guests. In the future reception, we will do a good job in three aspects around the characteristic reception: First, reflect the culture in the catering reception. Reception is inseparable from catering, and now I often eat catering.

What matters is not only the dishes, but also the characteristics, culture and feelings. Wujiang cuisine, rooted in wuyue, has a unique position in Jiangsu vegetable gardens. It is necessary to absorb the traditional essence of Jiangsu cuisine, incorporate modern catering fashion elements, and strive to explore a number of special dishes that can reflect the local flavor and cultural connotation of Wujiang, such as silver fish soup with water shield, chicken head rice with osmanthus flowers, flying duck with green vegetables and so on. Let the guests taste the culture while enjoying the charm. The second is to promote culture in the reception service, so as to move people with emotion. Wujiang, located on the bank of Taihu Lake, is one of the four silk capitals and is "a book with fragrant calligraphy and illustrations". We should fully tap the local reception resources, so that guests can understand the profound culture carried by each scenic spot and the beautiful legends behind each historic site. Only in this way can the world better understand Wujiang and let Wujiang go to the world better. The third is to integrate culture into the design of reception items, and the sense of ceremony is light and emotional. In recent years, our office has developed and produced many reception supplies aimed at displaying Wujiang's profound culture, such as seat cards, meal cards and gift bags. On this basis, we will constantly bring forth the old and bring forth the new, tap the characteristics, and enhance the cultural taste and connotation of reception supplies. In government reception, we should be "diligent and honest as water, and a friendship between gentlemen is as light as water". Therefore, the choice of reception gifts should be ingenious and tasteful. The gifts we purchase and design fully reflect Wujiang's long-standing Taihu Lake culture, perch hometown culture, rainbow-hanging culture, Jiangcun culture and silk culture, so that guests can feel the long history and rich human feelings from this land.

Chapter III: Personal Summary of the Annual Reception Office 20XX According to the division of work in the office, I am mainly engaged in guest reception this year. Looking back on this year's work, under the leadership and care of the director, my colleague Qi Xin and I worked together. I adhered to the correct political stance, strictly followed the work requirements, studied diligently and asked questions, and completed every reception task seriously and responsibly. Now I will summarize my work and study in the past year as follows:

First, strengthen study, strengthen belief and strengthen post responsibility.

The reception desk is responsible for the reception work of the county party committee and the county government, providing guarantee and service for sound and rapid economic and social development. In my daily work, I always set high standards for myself, constantly strengthen the cultivation of party spirit in my work, adhere to the strict standards of party member, actively participate in the study of political theory, conscientiously study and implement the spirit of the report of the 18th National Congress of the Communist Party of China, and at the same time use my spare time to continuously strengthen the basic study of theory, read more relevant books, enhance my professional ability and strengthen my sense of post responsibility. Through solid study, we will change the concept that is not suitable or consistent with Scientific Outlook on Development, solve the outstanding problems in the development of reception service, further enhance the reception service capacity, and strive to make positive contributions to the county's economic development.

Two, principle, innovation, high standards, high quality to complete the reception task.

According to the characteristics of reception, it is necessary to achieve "four persistences". First, insist on serving economic construction and government agencies. Serving economic construction is the primary function of reception work. We have renewed our ideas, done a good job in the reception of important meetings, events and guests, played a role in service guarantee, and made due contributions to the smooth work of leading organs, expanded foreign exchanges, and promoted the sound and rapid development of local economy. The second is to adhere to warm and thoughtful, quality service.

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