There are two new duty-free shops in Hainan, which can pick up the goods directly by mail. As long as you follow the following regulations, you can mail them directly. The following is the relevant duty-free shop information and handling procedures, which you can refer to when you travel. Mission Hills Duty Free City, Haikou

Since March 5th, there has been another convenient way for outlying island passengers to pick up duty-free goods in Mission Hills Duty Free City, Longhua District, Haikou City: delivery by mail! So as to achieve one-stop home and solve the customer's trouble of picking up goods.

conditions for handling

if an outlying island passenger purchases duty-free goods, the buyer, the payer and the recipient are all shopping tourists themselves, and the receiving address is outside Hainan province, they can choose to pick up the goods by mail.

At present, only passengers who buy from online stores or place orders in online malls and fly out of the island can handle the mailing business (except for nine yuan and Spring Airlines). Train outlying islands and port outlying islands (including self-driving) are temporarily not supported, and the opening information of subsequent mail service can be obtained at the official WeChat platform of Mission Hills Duty Free City in Shenzhen.

mail delivery operation flow

before checking out, the customer chooses the mail method, and the staff inputs the customer information (recipient, address, contact phone number and postcode) to confirm that the customer has left the island and the mailed package has passed the customs department's verification, and I will show the original identity certificate used when signing (at present, the mail service only supports passengers who leave the island by plane, except RMB9 and Spring Airlines). Global Boutique Haikou Duty Free City

Passengers from outlying islands buy duty-free goods. If the buyer, payer and recipient are all shopping tourists themselves and the delivery address is outside Hainan Province, they can choose to pick up the goods by mail.

At present, only passengers who buy online and fly from Sanya Phoenix Airport or Haikou meilan airport Island can handle the mailing business (except RMB 9, Spring Airlines). Trains leaving the island, ports leaving the island (including self-driving) and placing orders in the online shopping mall of the global boutique duty-free city are not supported for the time being. After the subsequent mailing service is opened, we will tell you on the official WeChat as soon as possible. Offline storefront order mailing process

1. Enter the online shopping mall and register/log in/bind the mobile phone number;

2. Select the order to be mailed;

3. Add an address and save it;

* if you have any operation problems, please consult the store staff. Mail questions and answers

① Express delivery and postage

Mail orders are carried by EMS Express, and the mailing expenses are borne by Haikong Global Boutique (Haikou) Duty Free City;

when receiving the goods, the original ID card of the recipient should be provided, and the courier company can only deliver it to the recipient after it is verified by the system.

② how long will the duty-free city send duty-free goods?

the postal items will be sent within 48 hours after the passengers are confirmed to leave the island; Duty-free shops will deliver the duty-free goods purchased by passengers at one time.

③ what should I do if it is damaged after receiving it?

when the consignee receives the goods, please check with the courier in person before signing for them. In case of damage or leakage, you can claim compensation from the courier company, and our company can assist in handling it.

④ can I change it to pick it up after I choose the mailing method?

before paying the bill, you can choose to pick it up or mail it. after paying the bill, the mail cannot be transferred to pick it up, nor can it be transferred to mail.

if the itinerary changes or the delivery address is wrong, you can modify the address yourself before the flight departure time. (If the flight is changed, you need to contact customer service at 4118-885-886 in advance)

⑤ How to handle the mailing business?

before paying the bill, passengers choose to mail it, and then scan the code to fill in the address after paying.

passengers who choose to mail need to go to the witness verification equipment by themselves, and pay the bill after matching their ID cards with their faces.

logistics inquiry

after the passengers leave the island, Haikong Global Boutique (Haikou) Duty Free City will send the express waybill number to the passengers in the form of SMS, and the passengers can follow the EMS China Post express logistics inquiry in WeChat official account through WeChat. Under normal circumstances, you can receive duty-free goods in 3-5 days.