Staff Manual of Catering Culture Company Chapter 1 General Provisions
I. Company Resume
Xx city, xx province, xx flavor hot pot catering culture Co., Ltd. was established in xxxx, the company mainly engaged in. Catering. Leisure. Entertainment-oriented, with Thai food. Seafood. Beef. Environmental protection, nutrition and health food.
II. Interpretation and Modification
1. This employee handbook is interpreted by the company.
2. The company has the right to modify and supplement this employee handbook.
3. This employee handbook is printed as an attachment to the labor contract and has the same effect as the labor contract.
4. This employee handbook is applicable to all employees who have established labor relations with the company.
Chapter II Employment
1. Aged 18 years old, in good health, with no bad behavior or criminal record.
Second, it meets the requirements of job application.
Third, the filling and change of personal data.
The fourth is the health certificate of employees who have passed the medical examination.
5. The probation period for new employees is 65,438+0 weeks. If either party cannot continue to cooperate during the use period, the salary will not be paid.
Chapter III Evaluation
First, the evaluation type.
Work appraisal includes attendance and performance appraisal. Company assessment is divided into quarterly assessment and year-end assessment.
Second, the purpose of the assessment
Through the assessment of employees' performance and business skills, the company grasps the actual working conditions of each employee and provides objective and reliable basis for training, salary increase, reward and commendation.
Third, the responsible department.
The person in charge of each department shall organize the assessment in detail.
Chapter IV Wages
I. Composition of salary
Employee salaries include basic salary, capital and commission.
1, basic salary: based on the employee's work experience and responsibilities, it is settled according to the employee's attendance in the current month.
2. Bonus: paid according to the assessment results of employees.
3. Commission: paid according to the monthly sales of employees.
Second, wage payment.
1. The salary is paid in cash, and the settlement date is from 1 to 3 1 every month, calculated in RMB.
2. The payday is 15 every month. In case of rest days or legal holidays, the salary will be postponed to the next working day.
Chapter V Profits
First, a working meal,
1. All employees can enjoy the working meals provided by the company during the shift, and only employees are allowed to eat by themselves.
2. Employees are not allowed to take working meals and tableware out of the restaurant.
3. Employees are not allowed to drink alcohol and waste meals during working hours.
Second, accommodation.
1. All employed employees can enjoy free accommodation provided by the company (water, electricity and electricity are shared equally by employees).
2. Employees are not allowed to bring non-company personnel into the dormitory without permission.
3. Every employee has the responsibility to abide by the staff dormitory system.
Third, physical examination
1, in order to ensure the company's hygiene standards, but also in a responsible attitude towards employees, all employees need to take a physical examination every year.
2. Where an employee is found to have an infectious disease or any disease that is not suitable for the industry and cannot be cured within the prescribed medical period, the company will terminate the labor contract with the employee according to law.
Chapter VI Attendance
I. Working hours
1. Due to the particularity of the business hours of the catering industry, the employees of the company work in one shift.
Second, there is no deduction of wages.
1. Late 10 minutes, 5 yuan will be deducted.
2. If you are late for more than 10 minutes (including 10 minutes) to less than 30 minutes, your salary will be deducted 10 yuan.
3 late for more than 30 minutes (including 30 minutes) to less than 4 hours, according to absenteeism for half a day; More than 4 hours (including 4 hours) will be treated as absenteeism 1 day.
4./kloc-Leave early within 0/0 minutes, and 5 yuan will be deducted.
5. If you leave early 10 minutes or more (including 10 minutes) to 30 minutes or less, your salary will be deducted 10 yuan.
6. Those who leave early for more than 30 minutes (including 30 minutes) to less than 4 hours will be treated as absenteeism for half a day; More than 4 hours (including 4 hours) will be treated as absenteeism 1 day.
7. Managers who violate the above provisions will be punished twice.
Third, absenteeism
In any of the following circumstances, it shall be regarded as absenteeism:
1. Absenteeism for more than half a day without asking for leave or asking for leave without authorization;
2. Failing to apply for extended leave in time after the approved time limit or the extended leave is not approved;
3. Other circumstances stipulated in this manual that should be regarded as absenteeism.
Fourth, attendance management.
1. The company's attendance cycle is from 1 every month to 1 at the end of the month.
2. Employees must go to work according to the shifts arranged by the company. If it is necessary to change the shift, they must first obtain the consent of the competent leader.
3. All employees must work on the work card when going to and from work.
4. If an employee forgets to punch in after work, but can prove that he is at work, it will be regarded as attendance after being signed by the foreman.
5. It is forbidden to punch in for others.
6. Employees are not allowed to leave the store (company) without approval during working hours. If it is really necessary to leave the store (company) because of work needs or I have something to do, I should fill in the departure form and sign it by the foreman before leaving the store.
7. The personnel administration department is responsible for the company's attendance. The personnel administration department shall complete the attendance statistics of last month before the 2nd of each month and report it to the finance department.
Chapter VII Holidays
I. Paid annual leave
1. All employees who have worked in the company for 1 year can enjoy paid annual leave for 5 days according to national regulations from the second year.
2. Employees should do a good job handover before taking annual leave. If the annual leave conflicts with the company's arrangement, they should arrange another vacation time.
3. After the employee's resignation application is approved, he/she needs to apply for taking the remaining annual leave before resigning. If he/she does not apply for leave, the company will not give him/her financial compensation.
Second, the vacation procedure.
1. Employees must fill in the leave application form in advance and provide relevant certificates, go through the examination and approval procedures and report to the personnel administration department for the record.
3. If it is too late to ask for leave in advance due to emergencies or acute diseases, it shall promptly ask for leave from the competent leader by telephone or other means, and go through the leave formalities after returning to the company, otherwise it shall be treated as absenteeism.
4. Employees should arrange their work properly before taking a vacation, and their work should not be affected by taking a vacation.
Financial and administrative personnel must apply for leave two days in advance.
6. After the vacation, you should sign in at the personnel administration department and cancel your vacation. Those who fail to take leave or cancel leave according to the procedure are deemed to be absent from work.
Chapter VIII Training
First, the training content
In-store training mainly includes: induction training for new employees, business skills, work attitude and language training for on-the-job employees.
Second, the training requirements
Employees must attend the training according to the arrangement and take the exam at the end of the course. Those who fail the exam will be deducted from the bonus of the month, and absenteeism without reason will be treated as absenteeism.
Chapter IX Responsibility
I. Work attitude
1, according to the company's operation process, complete all the work accurately and timely.
2, employees have different opinions on the arrangement of the superior but can't convince the superior, in general, should obey first.
3. When employees are not satisfied with the reply from their immediate superiors, they can report to the leaders at the next higher level.
4. Work hard, be hospitable, speak kindly, be modest and prudent, and behave steadily.
When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently. Under no circumstances should you argue with the guests. If you can't solve the problem, you should report it to your immediate superior in time.
6. Employees should get ready for work ahead of schedule. Do not leave without leave or leave early during working hours. If there is a shift change, the employee on duty shall not leave the post before the next employee takes over. After work, employees should leave the company within 30 minutes if they have no official business.
7. Employees are not allowed to receive visits from relatives and friends in the store (or company).
8. Employees can't answer personal phone calls or chat on posts. Employees are not allowed to use the reception telephone without the consent of their immediate superiors. Private calls outside the line will not be connected, and emergency calls can be made to the personnel administration department.
9, it is forbidden to string hillock at work, chatting, eating snacks. Smoking is prohibited in public places such as restaurants, kitchens and dressing rooms. , and are not allowed to do anything unrelated to work.
10, hospitality, standing service, using polite language.
1 1. Without the approval of the manager, no employee may use his authority to give various special benefits to relatives and friends.
12, kitchen staff are not allowed to enter the dining room at will during the meal time of guests.
Second, appearance, appearance, manners and personal hygiene.
1. The mental outlook of employees should be natural, smiling and dignified.
2. Employees should wear work clothes according to the regulations of the company during the shift, and keep them clean and tidy at any time.
3. Male employees should shave, and their hair should not be ears and collars.
4. Female employees should comb their hair and use hairpins.
5. Fingers should be smoke-free, and female employees should not use nail polish.
6. You are not allowed to wear watches, wedding rings and earrings. Kitchen staff are not allowed to wear rings at work.
7. During working hours, it is forbidden to cut your nails, pick your nose, pick your teeth and yawn.
8. Keep quiet during working hours, don't talk loudly, and be light in speaking, walking and operating.
Third, gleaning
1. Money or left-over items found anywhere in the company should be immediately stored at the reception desk and recorded in detail.
2. If it is unclaimed for three months, it shall be handed over to the personnel administration department of the company to decide the handling method.
Failure to report will be regarded as theft.
Fourth, job transfer.
1. If an employee goes to work sick, which may affect the health of the dining guests, he should inform the foreman in time, and the foreman will decide whether to suspend work or adjust the shift time.
2. If other positions in the company are temporarily short of people, in order to maintain the normal operation of the company, employees should obey the temporary transfer of the company. Temporary transfer generally does not exceed 1 month.
Chapter X Fire Safety
The restaurant is equipped with a standard fire fighting and alarm system. Every employee must be familiar with and understand the correct use of fire extinguishers and fire-fighting equipment, and remember the fire evacuation route.
I. Fire prevention
1, observe the "No Smoking" regulations in relevant places.
2. It is forbidden to leave cigarette butts or other combustible materials in elevators, wastebaskets or other flammable places.
3. Waste paper, dirty blankets, dirty cotton cloth or other flammable items shall not be piled up anywhere in the restaurant to prevent flammable sources.
4, are not allowed to be placed near the stove or high wattage electric light inflammable and explosive articles.
5. Containers containing inflammable and explosive articles shall not be stored in the restaurant.
6. Any employee should immediately put out cigarette butts that are still smoking.
7. If wires are found to be loose, worn or broken, power sockets and electrical appliances are damaged, etc. , should immediately report to the manager, in order to repair in time.
8. Chefs must check the safety status of fuel pipes, burners, switches and other facilities before going to work. If you find water leakage, you should close the valve and report to the chef.
9. The chef must check all kitchen equipment before coming off work, and supervise and inspect the personnel in each position to turn off all valves.
Second, the fire brigade
1. Fire brigade personnel include: store manager, head chef and foreman.
2, the fire brigade should hold regular meetings to check the fire equipment, to ensure the implementation of fire control work.
Three. Matters needing attention in case of fire
1, avoid panic, judge the fire source, take fire safety measures, and escape in the direction indicated in the evacuation map.
2. Evacuation principle: customers first, employees second; Old first, then young; First women, then men; First the staff, then the supervisor.
Never use lifting equipment (elevator) to escape.
Never go back to the house to get valuables.
5. After escaping from the gate, all employees will gather in the store and count the personnel. The injured person will report to the manager immediately and be taken to the hospital.
Fourth, post-disaster reporting methods
1. Stay calm and call 1 19.
2. Explain the detailed disaster location or nearby targets;
3. Briefly describe the disaster situation;
Leave your phone number and address for further contact.
Chapter XI Reward and Punishment
I. Purpose
1. Reward and punishment management is an important tool for companies to motivate/supervise employees. The company adheres to a fair and just reward and punishment system. The company takes teaching and inspiration, positive encouragement/care and punishment as a supplement to guide employees' behavior and shape a disciplined and high-morale work team.
2. Employees' rewards and punishments are recorded in employee personnel files as the basis for future promotion and performance appraisal.
Second, reward.
1. Rewards are divided into three types according to the Excellence of deeds: commendation, small achievement and great achievement. Three awards are equal to a small achievement, three small achievements are equal to a big achievement, and two big achievements can be promoted and raised; At the same time, the company will reward employees according to the following standards:
Commendation: Reward 50 yuan;
Small merit: reward 100 yuan;
Meritorious service: Reward 200 yuan.
(1) In case of any of the following performances, the company will give rewards:
(2) can't find money (value 100 yuan or more);
(3) Maintaining the company's honor and image, with specific cases;
(4), efforts to rescue, report meritorious service or outstanding performance outside the job, resulting in benefits or recovery losses greater than 1000 yuan.
(5) Other circumstances that should be rewarded as decided by the management.
The company will give you a small reward if you have one of the following performances:
(1) In case of serious accident or emergency repair, he had a brainwave and handled it properly;
(2) Strong in anti-theft, anti-electricity, fire prevention and waterproof;
(three) remarkable achievements in saving resources, eliminating waste, using waste products and controlling costs;
(4) Timely reporting cases that violate the rules or damage the interests of the company, which are verified by investigation;
(5) In addition to their own jobs, they try to rescue and report employees who have made meritorious service or outstanding performance, resulting in benefits or recovering losses greater than 1 0,000.
(6) Other personnel with good performance.
In case of any of the following performances, the company will give a significant reward:
(1) who has made special contributions to the company and has been effectively adopted;
(2) Reporting a major act endangering the interests of the company, which is verified by investigation;
(three) to prevent major accidents or have special achievements in the work;
(four) in the event of a major disaster accident, the courage to take responsibility, properly handle, minimize losses;
(five) in addition to their own work, efforts to rescue and report meritorious service or outstanding performance, resulting in benefits or recovery of losses of more than twenty thousand yuan;
(six) other personnel who have made remarkable achievements.
Third, punishment.
1, appearance: (5 yuan per minute)
2, hair style does not meet the requirements (2 points)
3. Don't wear makeup or conform to the regulations at work, and men don't shave (2 points).
4. The nails are too long (2 points)
5. Work clothes are uneven, smelly and dirty (2 points deducted)
6. Humping, bending, stretching, yawning, picking nostrils, picking ears and burping in the work area (2 points deducted).
7. Humming, frolicking and chewing gum (2 points deducted)
8, lax spirit, depressed (2 points)
9. Chasing, fighting, backslapping and running in the work area (2 points)
Efficiency: (5 yuan per minute)
1, failing to announce the names of dishes and patrol (2 points deducted)
2. Slow serving speed (caused by service operation) (2 points deducted)
3. Write wrong or missing dishes (4 points will be deducted except for compensation for losses)
4, did not ask the guest serving time (2 points)
5, delay the guest order (4 points)
6, health area is unqualified (2 points)
7, did not complete the preparatory work within the prescribed time (2 points)
8, work is not active, slow (4 points)
Service specification: (5 yuan per minute)
1, serving without name (2 points deducted)
2. Not changing dishes and pouring tea in time (2 points deducted)
3, don't take the tray operation (2 points)
4. Not serving on the right side (2 points)
5. Say "no" to the guests (2 points deducted)
6. The number, time and number of people are omitted from the menu (2 points will be deducted).
7, without the consent of the guests take the rest of the food (2 points)
8. Do not take the initiative to pick up clothes, hang clothes and light cigarettes for guests (2 points deducted).
Courtesy in return: (5 yuan per minute)
1, the guest does not take the initiative to pull the door (2 points deducted)
2, don't take the initiative to send guests to the door, don't carry a bag for the guests (2 points)
3. Do not apologize after the guest criticizes (2 points).
4, do not take the initiative to pull a chair for the guests (2 points)
5. No smiling service, no talking with guests, no intimacy (2 points).
6. The tone of answering the guest is blunt and clumsy (2 points)
7. The greeter greeted the guests quietly and without enthusiasm (2 points).
8. Don't say "Happy Holidays" on holidays (deduct 2 points)
9. Talking loudly in the business place (4 points deducted)
The following acts are serious violations of discipline:
1. Drinking, gambling or gambling in disguise in the company;
2. Making company keys privately;
3. Alter or forge company files, materials, original vouchers, original records and important documents.
4. Dereliction of duty, violation of post operation procedures, resulting in serious consequences;
5. Continuous absenteeism for 3 days or cumulative absenteeism for 3 days 1 month or 8 days 1 year;
6. Deliberately damaging the property of the company, colleagues or guests, if the circumstances are minor;
7. Bringing dangerous prohibited items into the company without permission;
8. Intimidate, threaten or endanger any employees and guests of the company;
9. Refuse to participate in the normal physical examination organized by the company every year.
Dismissal behavior
1. was given two demerits;
2. Using forged identity cards and academic certificates, forging signatures of authorized personnel or stealing seals;
3. Engaging in malpractices for personal gain, misappropriating public funds, accepting bribes and accepting kickbacks;
4. Disclosing confidential information to the company's competitors or any other organization;
5. Spreading rumors, inciting sabotage or strikes;
6. Deliberately damaging the property of the company, colleagues or customers, causing heavy losses;
7. Stealing the property of the company, colleagues or customers;
8. Engaged in business or part-time jobs that affect official duties;
9. Disobedience to orders, AWOL or personal negligence directly or indirectly caused the company economic losses of more than 654.38+00000 yuan;
10. Other circumstances are serious enough to cause the dissolution of the labor contract.
Chapter XII Resignation
1. If the employee resigns during the probation period, he must notify the company in writing three days in advance.
2. If a regular employee resigns, he must notify the company in writing 30 days in advance, and the company will decide the date of his resignation as appropriate.
3. If the company needs to conduct an internal investigation on serious events such as work/integrity/fraud, and the relevant investigation requires the employee to leave, the employee may be suspended.
Four. The company has the right to make a decision to dismiss employees according to relevant laws, regulations and the provisions of this manual.
Verb (abbreviation for verb) resignation procedure:
1. If an employee resigns, he/she must personally submit his/her resignation letter to the department/direct supervisor, and send a copy to the personnel administration department.
2. After the employee resigns, but before going through the resignation formalities, he should still work as usual until the handover is clear, and assume continuous responsibility for the matters he handles.
3. After the resignation application is approved, the employee shall go to the Personnel Administration Department to handle the following resignation procedures according to the resignation list: hand over the work, and the direct supervisor shall sign and confirm the return of the company's property (employee badge, keys, stationery, tools, equipment, work clothes, loans, etc.). ) and sign the final salary confirmation in the personnel administration department.
6. The company has the right to claim compensation for employees' loss or refusal to return the company's property. If there is sabotage, if the circumstances are serious, it will be sent to the local public security organ for handling.
Seven, employees leave less than seven days to work, wages deducted from the training fee. Living expenses. The company will not pay for the accommodation.