As a restaurant, the first thing to do is cleanliness and hygiene. After all, this is what everyone eats, so they must be responsible for their own actions.

Customers will come to eat if they believe it. If it leaves a bad impression on customers, then I don't think the restaurant's business will be much better.

A pregnant woman from Henan had a problem while eating at a restaurant in Erqi. The soup had a strong smell of dish soap, which she must have been intolerable to.

One: The shop owner doesn’t admit his mistakes.

When the customer first reported this incident, the store owner did not admit his mistake and said that there was no problem with them and that there was no problem with the soup. This was simply lying with his eyes open.

As long as the store manager has the courage to take responsibility and apologize to the customer, the trouble will not end up in the supervisory bureau.

Two: The rhetoric was different the next day.

In the end, the customer had no choice but to call reporters and people from the supervisory bureau to solve the problem. The next day, the people in the store were inconsistent with what they said before. They just poured out the soup the day before, which was destroying evidence.

When the customer asked to check the monitoring, he said that the monitoring could not be checked. This must be hiding something.

In the end, there was no evidence, and the two sides have been in a stalemate, but the store's way of handling the problem simply chilled customers.

Three: Apologize only when problems arise.

When people from the supervisory bureau went into the kitchen backstage to inspect, they discovered that there were many violations in the hotel's operation. The kitchen was dirty and messy. Plates, bowls and other kitchen utensils were not disinfected. The backlog could easily cause bacterial growth.

It was only when the problems arose that the shop owner apologized to the customer and softened his attitude because he had indeed done something wrong.

If you are in the catering industry, no matter how good the taste is, you must at least ensure the health and cleanliness of your customers. How can you be responsible if you spoil your customers?

If you want your business to be big and successful, you must have a sense of responsibility. If you always think about taking advantage, you will go bankrupt sooner or later.