1. Working in the company: the customer service staff works in the company's customer service center or office, answering customers' inquiries and complaints through computers, telephones, WeChat and other channels, and providing customers with satisfactory solutions.

2. Work from home: Customer service personnel can remotely connect to the company's customer service system through the network, and can handle customer inquiries and complaints at home. This way, also known as "remote customer service", has more flexible working hours and space, which can facilitate customer service personnel to better balance their work and life.