A tour guide doesn't always have to travel with many tourists. He needs to explain the scenery of a certain place in the election campaign. Here are the eloquence tips I brought to you. Welcome to read!

eloquence skills of tour guides 1. questioning skills

questioning skills are a skill of using technical interrogative sentences to ask questions and explain. The so-called skill question refers to the question that can create an atmosphere in a specific tour guide's speech, make the explanation content and main points highlighted, and make the expression vivid and interesting. Wonderful case 1

Question: What is the most prominent feature of Sichuan cuisine?

Answer: This is that chefs are good at mastering the dialectics in seasoning, so that the taste is strong and light: "The strong is strong and the weak is light, and there are light in the strong, light with strong, strong but not greasy, light but not thin, and endless changes." For example, the same "tofu" can be made into spicy tofu with thick flavor, refreshing and delicious mushroom tofu, and even hundreds of tofu cuisines with different production methods and tastes. The "crispy rice" was originally the "leftover material" when cooking, but the chef fried it to a crisp golden color and made it into "crispy pork slices" and "crispy sea cucumber". With the rustling sound when serving, diners were refreshed, and it was simply an artistic enjoyment to enjoy this dish. Through the well-made famous dishes such as "Zhangcha Duck", "Fish-flavored Lobster", "Tianfu Beef Tendon", "Jar Meat" and "Dongpo Elbow", it is "fat but not greasy, crisp but not raw, fragrant but not stuffy, crisp but not scattered", and tasting such delicious food will arouse people's reverie about life philosophy. Sichuan cuisine is delicious in color, which is acceptable not only to people in the north and south of China, but also to many diners all over the world. When some foreign friends enjoy Sichuan cuisine, they even say it is rare. They are not eating vegetables, but "eating" the long-standing China culture. (Chengdu by Zhang Sibing, etc.)

When we introduce scenic spots, we can often use this technique, which can not only leave enough imagination for tourists, but also let the tour guide give a vivid explanation and play a role in blending scenes.

tour guide's eloquence skills 2. Apologize

1. Smile and apologize

As the saying goes, "Reach out and don't hit the smiling face." Even in the face of harsh critics, abusive and aggressive people, as long as you smile calmly, you can stabilize the situation, slow down the opponent's stimulation and resolve the opponent's offensive. In the language art of apology, smile is a kind of "carrier" to convey apology through silent smile. When apologizing, using smiling words is not servile, but a kind, friendly and sincere expression to others.

2. Apologize in a roundabout way

In the tour guide's work, it is inevitable that the tour guide will offend some guests in the tour group because of some trivial matters, and it is inconvenient for the tour guide to apologize publicly for some reason. At this time, the method of apology in a roundabout way can be adopted. For example, the tour guide pays too much attention to Ms. A, but ignores Ms. B, which has aroused Ms. B's displeasure. After noticing it, she should pay "special" attention to Ms. B, give her a hand when getting off the bus, and remind her that she can understand the apologies contained in your body language, so as to achieve the purpose of letting her bury the hatchet.

3. Self-reproach and apology

The language art of apology is not only to say a few touching words of apology, but also to be brave in self-reproach and make the other party feel that your apology is sincere.

eloquence skills of tour guides III. Refuse

1. Smile without saying a word

As the saying goes, "It's easy to catch a tiger when going up the mountain, but it's difficult to ask for help". When a guest makes a request to you, he often feels nervous. If you want to refuse, you can't explain the reason, and it's inconvenient to tell the other person more, but you can't help the other person "step down". Saying "yes" is not good, and saying "no" will make the other person nervous. At this time, smiling is the best choice. It can not only ease the tension so that the other party will not be embarrassed, but also avoid the trouble caused by poor speech, and achieve the effect of "silence here is better than sound". For example, a frivolous male tourist asked a female tour guide to invite you to dance tonight. In public, she wanted to refuse, but she was afraid of losing the other person's face, so she had to smile and shake her head apologetically. When the guest saw this "signal", she had to give up. This is the typical refusal method of "smiling without saying a word".

2. Miao Yan refuses first, then not

When you have to refuse a question to a guest, first affirm the other person's motivation or express your subjective desire to be consistent with the other person, and then refuse it on the pretext of your helpless objective reasons. For example, when a tour group left the country, the tour leader insisted on giving a large reward to the accompanying tour guide on behalf of the whole group. The tour guide refused to say, "I accepted your kindness and everyone's kindness, but I can't accept this money. Everything I did was proper and no reward was needed." Another example is that in the Palace Museum, a group of American guests have asked the tour guide to take photos. The tour guide sincerely said, "Emotionally, I am willing to help everyone, but according to the regulations, there is nothing I can do." This refusal method of "yes" first and then "no" can ease the other person's nervousness and make the other person feel that your refusal is not completely opposite to their wishes, which is easily accepted psychologically.

3. decline politely

decline in euphemism and vague language. For example, a tour group is sightseeing according to the scheduled schedule, and several guests ask for more sightseeing spots on the way, but it is impossible to satisfy them because of the time. The tour guide said: "This opinion is very important. If we have time, we will try our best to arrange it." The tour guide didn't give a clear answer, but hinted at the refusal in vague language. Another example is that an American guest said that he would introduce the tour guide who accompanied them to a position abroad where he could display his talents and make money. The tour guide declined to say, "Thank you for your kindness. My roots in China are too deep to pull out at once. " The tour guide did not directly indicate whether he agreed or disagreed, but expressed the negative meaning with "thank you for your kindness", and then added a euphemistic refusal.

the eloquence skills of tour guides 4. Humor

Humorous communication with tourists must be the best way to travel.

articles about tour guide's eloquence skills:

2. Eight examples of tour guide's humorous self-introduction

3. Tour guide's eloquence

4. Top ten speaking skills for tour guides to practice eloquence

5. What should I do if tour guide's eloquence English is not good

6. Model essay on tour guide's self-introduction.