Domestic hotels rarely pay attention to their own hotel official website booking, because the official online booking of the guests are very few, usually go to Ctrip, Yilong, Tongcheng net booking, and some of the hotels, especially the high-star hotels, if you booked on the website, you arrive at the store without a room, you can ask for an upgrade. The room can ask for an upgrade, after all, you are booked, the hotel this room should provide you with a room ~ but it is best to book on Ctrip these sites, after all, there is a return I hope you can help you