1, 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public * * service platform established by local municipal people's governments, which consists of telephone number 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and provide "7-* * * service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations;
2. The work of the 12345 hotline shall be supervised by NPC deputies at the corresponding level and democratic supervision by CPPCC members, and the operation of the 12345 hotline and the handling of various departments shall be submitted as required, and it shall be made public to the public through appropriate means and voluntarily accepted by the society; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."
Legal basis: Article 41 of the Constitution of People's Republic of China (PRC).
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up.
For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate.
People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.
Article 42
People and citizens in China have the right and obligation to work.
The state creates employment conditions through various channels, strengthens labor protection, improves working conditions, and improves labor remuneration and welfare on the basis of developing production.
Labor is the glorious duty of all citizens who have the ability to work. Workers in state-owned enterprises and urban and rural collective economic organizations should treat their own labor as masters. The state advocates socialist labor competition and rewards model workers and advanced workers. The state encourages citizens to engage in voluntary labor.
The state provides necessary employment training for pre-employment citizens.