This is a true story that happened between a customer of General Motors in the United States and the company's customer service department.

One day, the Pontiac division of General Motors received a customer complaint letter, which read:

"This is what I did for the same thing. I am writing to you for the second time. I will not blame you for not replying to me, because I also think that others will think I am crazy, but this is indeed a fact. ""Our family has a traditional habit. Every day after dinner, we have ice cream as our dessert. Since there are many flavors of ice cream, our family votes on which flavor to eat after dinner every day. After everyone decides, I will drive there. Buy it. But since I recently bought a new Pontiac, the problem occurs when I go to buy ice cream. You know what? Whenever I buy ice cream, I buy it from the store. The car won't start when it comes out, but if I buy other flavors, the car starts smoothly. ""I want you to know that I am very serious about this matter, even though this question sounds silly. Why does this Pontiac not start when I buy vanilla ice cream, but whenever I buy other flavors of ice cream, why? "Why?" Xin was really suspicious, but he still sent an engineer to find out.

When the engineer went to find this man, he was surprised to find that the letter was written by a successful, optimistic, and highly educated man.

The engineer arranged to meet the man just after dinner, so the two jumped into the car and drove to the ice cream shop.

The voting result that night was vanilla. When I bought the vanilla ice cream and returned to the car, the car could not start again.

The engineer came for three more nights as promised.

The first night, chocolate ice cream, the car was fine.

On the second night, I had strawberry ice cream and the car was fine.

On the third night, vanilla ice cream, the car "won't start."

This engineer who thinks logically still refuses to believe that this man’s car is allergic to vanilla. Therefore, he still did not give up and continued to arrange the same itinerary, hoping to solve this problem.

The engineer began to write down all the details of what happened from the beginning to the present, such as the time, the type of oil used by the car, the time when the car was driven out and back... Based on the data, he came to a conclusion, This guy spent less time buying vanilla ice cream than other flavors.

Why? The reason lies in the internal setup of the ice cream shop.

Because vanilla ice cream is the best-selling flavor among all ice cream flavors, in order to allow customers to get it quickly every time, the store specially displays the vanilla flavor in a separate freezer and places the freezer At the front of the store; other flavors are placed at the back far from the cashier.

Now, the question the engineer wants to know is why the car will not start because the time from shutdown to reactivation is short. The reason is very clear. It is definitely not because of the vanilla ice cream. The engineer is very worried. Quickly emerging from my mind, the answer should be "steam lock".

Because when this friend bought other flavors, because it took a long time, the engine had enough time to dissipate heat, and there was no big problem when restarting.

But when I bought the vanilla flavor, because it took a short time, the engine was too hot to allow the "vaporizer" enough time to dissipate.

Even if some problems seem really crazy, sometimes they are real.

So when you encounter a problem, don’t just respond by saying it’s impossible (IMPOSSIBLE) without putting in some sincere efforts.

Look carefully at the word "impossible" (IMPOSSIBLE), and you may be able to see "I'M POSSIBLE".

The key to this difference lies in our "attitude" and "understanding" when looking at a thing.