2. Know about the products of the tea shop: New employees should learn about the products of the tea shop, including different types of tea and coffee, tastes and ingredients. They need to know how each product is made and decorated, and be familiar with the tools and equipment used in daily life.
3. Learning the production process: After learning about the products, new employees should receive employee training and learn how to make and serve the products of the tea shop. This includes the standard formula and production procedure of the tea shop, and new employees need to master the skills of measuring and mixing materials. Employees should also be trained in safety and hygiene regulations to ensure that they operate and clean equipment and tools correctly.
4. Customer service: New employees need to know how to communicate with customers and provide customer service. This includes how to ask questions, how to solve problems, how to deal with customers' special requirements and how to provide recommendations. In addition, new employees can also receive sales and promotion skills training in order to better sell products and services to customers.
5. Practice and improvement: New employees should practice under the supervision of team members and get feedback and suggestions from managers and colleagues. Through continuous practice and suggestions, new employees can gradually improve their production skills and service standards.
6. Monitoring and follow-up: Managers should monitor the progress of new employees to ensure that they have mastered the required skills and knowledge. If necessary, employees should receive more training and guidance so that they can become excellent waiters.