In this interview, there are many problems in both platforms. Meituan has been repeatedly complained by consumers about the delivery of orders, cancellation of refunds, and untimely delivery of fresh food. As a take-away platform and online shopping platform used by many young people, Meituan still has many hidden dangers. When we ordered a takeaway, but then went back on our word and canceled the order, many merchants would choose to refuse. And every communication is based on the fact that cooking has already started. This sometimes happens even if the customer only buys for a minute or two. I think the take-away goods of each merchant are limited, and whether the food can be prepared in such a short time can also be used as the ingredients for the next take-away.
In addition, Meituan has also introduced delivery services such as fresh vegetables, which many people buy for convenience and timely consumption. If you can't fulfill the contract on time, it will delay the use of consumers and make the dishes stale.
The problem in Pinduoduo mainly lies in the quality of goods. Pinduoduo, which opened its market with group buying and low prices, has always been full of fake and shoddy products. Even though many reviews are of high quality, the products received by consumers are not very good. And there is no perfect after-sales service, which makes consumers more and more chilling and have no sense of trust.
In addition, Pinduoduo's new bargaining service is also very annoying. Many people ask their relatives and friends around them to get free goods, and even if they pull a lot of people, they can't get these goods, which inevitably makes people feel that the routine is too deep.
Although these two online shopping platforms have brought a lot of convenience to consumers, there are many problems, especially the problems of integrity and product quality. This will make consumers no longer trust. In the end, you will also lose customers, which is unprofitable.