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How to reasonably safeguard the rights and interests of consumers
1, know your rights. According to the "Consumer Rights and Interests Protection Law", "Product Quality Law", "General Principles of Civil Law" and other laws, consumers in the purchase of goods or services, mainly enjoy the following rights: the right to safety, the right to know, the right to independent choice, the right to fair trade, the right to request, the right to protect their legitimate rights and interests, the right to access to knowledge, the right to dignity, and the right to supervise the report.
2. Don't forget to ask for an invoice. Invoice is not only the proof of shopping, but also the basic evidence of consumer rights. Therefore, consumers should never forget to ask for invoices and keep them properly. In addition, there are warranty cards, credit cards, product manuals, product certification, warning signs and other credentials, emergency use should be properly stored.
3, keep in mind the time limit for rights. According to the provisions of the state on the responsibility for repair, replacement and return of some commodities, the state of some commodities repair, replacement and return of the return time to make the following provisions: (1) "7 days". If the performance failure occurs within 7 days from the date of sale, you can choose to return, exchange or repair;"(2) "15 days" provision. Performance failure occurs within 15 days from the date of sale, the consumer can choose to exchange or repair; (3) "three packages of validity" provisions.
4, the right to use the protection channel.
Article 34 of the Law on the Protection of Consumers' Rights and Interests clearly stipulates that disputes over consumers' rights and interests between consumers and operators can be resolved in five ways: (1) negotiation with the operator to resolve the dispute; (2) request for mediation by the Consumers' Association; (3) appeal to the relevant administrative departments; (4) apply for arbitration to the arbitration organization according to the arbitration agreement with the operator; (5) file a lawsuit with the People's Court. Litigation. At the same time, we should also pay attention to and grasp the statute of limitations. According to the general principles of China's civil law in accordance with the relevant provisions of the law, the damage to the object and host property loss or damage to the civil compensation period for one year; due to product defects caused by the damage to the statute of limitations period of two years. Therefore, when consumers' rights are violated, they must promptly file a lawsuit with the court. Otherwise, if they are justified, they will lose the lawsuit.