1, gfd: the gfd standard for training employees, including clothes, hairstyles and facial expressions. Let employees look neat and professional.

2. Service etiquette: provide service etiquette training for employees, including the etiquette of receiving guests, introducing dishes and handling guest complaints.

3. Knowledge of dishes: train employees to understand the dishes in the restaurant, including features, prices, tastes, ingredients and so on, so that employees can better provide services to guests.

4. Service process: the service process of training employees, including receiving guests, arranging seats, ordering food, delivering meals, and checking out. , let employees follow the standard process.

5. Communication ability: cultivate employees' communication ability, including communication ability with guests and colleagues, and the ability to deal with disputes and solve problems.

6. Safety knowledge: train employees' safety knowledge, including food safety and fire safety, so that employees can ensure the safety of their guests and themselves.

Basic service flow of restaurant waiters

1, Welcome: Greet the guests who meet for the first time with sincere attitude and polite language, and guide them to the right place.

2. Submit the menu: give the menu to the guests, and explain the dishes and prices on the menu, so that the guests can know the dishes they can choose.

3. Ordering service: record and confirm the dishes ordered by the guests, and inform the guests whether the quantity and type of dishes ordered are appropriate.

4. Serving: Serve according to the requirements of the guests to ensure the quality and hygiene of the dishes.

5. Table service: cleaning dishes, serving spoons, adding drinks, etc. Provide guests with a good dining environment.

6. seeing the guests off: when the guests leave, stand at the door, wait for the guests to leave, and then send greetings to welcome you.