Recently, a pregnant woman in Suzhou complained to the store after drinking tea and flies. After that, the tea shop responded and set up a special customer service team, which will form a solution in the future. But this kind of thing has happened three times before, and this time it's only half a month since the last time.
It's really strange that the frequency is so high. Why do such things happen one after another, and the store still can't come up with a good solution? I drank a foreign body like a fingertip for the first time. Such a problem is that in the workflow, employees make mistakes, which leads to such a result. This requires improving the operation process and training employees. The second time, the internal environment was dirty and the hygiene was unqualified. Obviously, the 5s management of fruit tea shops can't keep up, which is a management problem and needs to improve their professional quality and ability. For the third time, before May Day, the ATP index of fruit containers in Chengxicha store in Vientiane, Xiamen was seriously exceeded. This time, it is obvious that the process execution is not in place, and there are process defects in quality inspection and operation.
At present, Xicha has opened 227 stores all over the country, mainly in the north, Guangzhou and Shenzhen. It is self-employed and does not accept joining. In May, nearly 50 new stores were opened at an alarming rate. According to industry insiders, it will take at least three months to check the location of normal restaurants. The crisis is hidden behind the rapid expansion, and how to keep up with the product and management is the biggest problem facing the company. It can be seen that this insider's analysis is in place, and the management number must be further strengthened in product quality management and technological process for the future development of tea shops.
Consumers said that if the products can be done well, they should not pay attention to members or even "pit" consumers. Do business in a down-to-earth manner and don't play with fancy guns. Serving consumers, continuous improvement, improving quality and increasing efficiency are the last word.
The store responded: It is not a problem in the store, and I hope to accept mediation. In this way, it shows that its managers are confident that there is no problem with the quality of their products, but once such a problem occurs, it is unknown. It is best to reflect on it, learn from it and improve it.
The customer said that the lid was covered and the straw hole was intact. She inserted the straw herself. You can't see the process, only the result. This is the embarrassment of the food industry in front of the problem. Sometimes, there may be problems in the logistics process, and it is necessary to strengthen logistics control.
Employees claim that the disinfection process in their stores can be stricter than that required by functional departments. As for the long-term opening of the pulp box, the company's requirement is to close it after taking it, and they will ask the store to correct it. They conducted a self-examination and collected in-store monitoring. Customers drink fruit tea at 2 pm and arrive at the store at 6 pm, four hours apart. Other uncertain factors are not excluded during the period.
The customer asked the manager on duty for 10 times compensation, but the store refused. However, in order to satisfy customers, they are willing to return the order and send drinks, and enjoy the priority of picking up the goods immediately without queuing. At the same time, they will also file with the Consumer Protection Committee. If they don't agree, they can ask a third party for mediation. Since there is such a result, there should be a solution. In fact, it is best for customers to claim ten times the price, and it is best to cut the gordian knot. After the store made a one-time compensation according to this requirement, the dust settled, which has a lot to do with the ability of the manager on duty to solve the problem. It is really wrong to make things bigger and increase the negative impact on tea shops.