Rookie is the Alibaba's Rookie network to provide courier service application software, provide send courier, check courier, pick up courier function service. When we use the service, we will often meet a variety of problems. So what is the number of the official customer service staff of the rookie parcel? The deep space editorial today to give you an introduction.

The official customer service phone number is 4001787878, after dialing, you can transfer to the corresponding artificial customer service, and then you can and artificial customer service to say they want to understand the relevant situation, to help themselves to solve the corresponding problem. In addition to directly dialing the phone, we can also pay attention to the official public number through WeChat, and then through the official public number to contact the online artificial customer service, can also say their own problems, and solve their own problems.

Core business:

Send a courier

2 hours door-to-door: a key call, courier 2 hours door-to-door, want to send the courier, never delay;

loss must be compensated for: courier loss, loss of 1000 yuan within the full amount of the compensation without the need to insure the price;

privacy protection: the courier single address, telephone encryption, to ensure that personal information is not leaked;

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Multiple shipping options: intelligent courier cabinets, courier service points around, downstairs at any time, anywhere to send a courier;

Within the heart of the collection: to TA to send a courier, the collection method can be selected.

How to receive, see TA convenient;

Check courier

Whole network check: the whole network courier one-stop check, support for automatic correlation, cell phone number, search for a single number, scanning code to check, picture identification and other ways;

Convenient to check: courier management is smarter, aggregated display, at a glance; notification of the content of the independent settings, free of interruption;

Accurate check: courier whereabouts of the super-detailed, the arrival prediction time accurate to the hour level of time. The arrival prediction time limit accurate to the hour level; the whole family check: friends and relatives courier check each other, binding friends and relatives cell phone number, a person to manage the whole family courier;

Fetching courier

receive fast: courier to the station immediately notification, staggered pickup time

to get the full: cover all kinds of collection points, courier cabinet courier all, friends and relatives courier can also be picked up;

to get the cool: a key pickup The first is to take a look at the newest and the most popular of the newest and the most popular of the newest and the most popular of the newest and the most popular of the newest.

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